Monogramming & Embroidery Specialist

WHO WE ARE:

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 57th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description:

Position Overview

We are seeking a skilled and detail-oriented temporary Monogramming & Embroidery Specialist to assist with our in-house personalization services for the holiday season. In this hands-on role, you will operate and maintain our commercial (Baradun and Brother) monogramming and embroidery machinery to customize high-end products—including apparel, linens, and accessories.

The ideal candidate possesses exceptional craftsmanship, technical knowledge of embroidery software and machine mechanics, and a strong commitment to quality control. You will work closely with sales and atelier teams to transform customer requests into beautifully finished, bespoke items.

Key Responsibilities

Machine Operation & Customization

• Equipment Operation: Set up, adjust, and operate our (Baradun and Brother) multi needle commercial embroidery and monogramming machines to execute precise, high-quality custom work.
• Digitizing & File Prep: Load, edit, and adjust embroidery files, fonts, thread colors, densities, and sizing using embroidery software 
• Hooping & Material Handling: Properly frame, hoop, and stabilize a wide variety of delicate and structured materials—including leather, cashmere, canvas, silk, and heavy denim—without damaging the goods.
• Bespoke Personalization: Execute custom initials, names, motifs, and logos according to precise customer placement specifications and order tickets.

Quality Control & Finishing

• Precision Inspection: Perform meticulous quality assurance checks on all completed pieces—inspecting stitch quality, alignment, thread tension, and backing removal before final customer delivery.
• Troubleshooting: Identify and resolve machine errors, thread breaks, tension issues, or fabric distortion in real time to prevent product loss.
• Hand Finishing: Clean up loose threads, trim backings cleanly, and press or steam finished products to ensure a flawless retail presentation.

Maintenance & Operations

• Routine Maintenance: Perform regular machine care, including cleaning, oiling, needle changes, and minor mechanical adjustments to ensure optimal equipment performance.
• Inventory Management: Monitor and maintain inventory levels for personalization supplies (threads, backings, stabilizers, needles, and placement guides); notify management when reordering is required.
• Order Tracking: Log and track custom order progress through our internal management system to ensure on-time fulfillment.

Candidate Qualifications

• Experience: 2+ years of hands-on experience operating commercial or multi-needle embroidery/monogramming machines (Barudan 15 needle, Brother Entrepreneur 10 needle) in a retail, garment manufacturing, or custom shop setting.
• Technical Skills: Familiarity with embroidery digitizing software, file formats (.DST, .PES, etc.), and machine interface controls.
• Material Expertise: Knowledge of appropriate backings, stabilizers, needles, and thread types for different fabrics and leather weights.
• Attention to Detail: Meticulous eye for alignment, color matching, symmetry, and flawless execution on high-value items.
• Problem-Solving: Strong mechanical aptitude with the ability to troubleshoot tension issues and thread breaks quickly.
• Communication: Ability to read and interpret detailed custom order tickets accurately and collaborate effectively with boutique staff.

Physical Requirements & Working Conditions

• Ability to stand or sit for extended periods while prepping and running machinery.
• Fine motor skills and hand-eye coordination for precision hooping, threading, and detailed finishing.
• Ability to lift up to 25–30 lbs (e.g., boxes of supplies or heavier garments/linens).

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation 

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate 

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [email protected].

Salary Range $31.26 - $39.07*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.