Practice Manager

Overview

Practice Manager
Sunnybrook  Dental and Braces

Work for a company that is truly making the world a happier place, one smile at a time! At Sunnybrook Dental and Braces, a Benevis practice, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do. With over 2,000 employees in offices across the country, from clinical to support staff, we are united in our mission to create happy, healthy smiles through providing high-quality dental care in a fun, compassionate environment. Are you ready to join us in creating our next million smiles? We have JUST the opportunity for you.

The Practice Manager oversees the successful implementation and management of all three Benevis business lines of general dentistry, orthodontics, and expanded services in the office. This role manages the day-to-day functions of the office, but also growth initiatives, assists in training office staff, owns the relationships with doctors, and ensures operational excellence in partnership with the Director of Operations.

Responsibilities

• Ensure the office provides high-quality and compassionate dental care to all patients, covering general dentistry, orthodontics, and additional services.
• Oversee daily office operations and manage all staff members.
• Manage processes and best practices to support scheduling and show rate expectations
• Maintain the office's operational readiness, appearance, and presentation.
• Meet office performance, financial, and P&L goals, including patient forecasts and satisfaction metrics.
• Use PowerBI and financial analytics to make and support business decisions
• Ensure adequate staffing by interviewing and selecting candidates to align with patient schedules.
• Foster team member satisfaction and retention through effective communication, recognition, teamwork, and employee relations practices.
• Identify training needs and implement initiatives to support staff development and meet company and individual objectives.
• Provide concierge style support to all specialty doctors and independent contractors to align with Expanded Services and Orthodontics program initiatives.
• Uphold the highest standards of integrity by complying with all government regulations and company policies.
• Track and monitor collections and follow up with patients as needed.
• Solicit referrals from patients post treatment while also tracking satisfaction with care provided

Secondary Functions and Responsibilities:

• Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options
• Explain, promote, and adhere to company payment policies and procedures
• Drive local marketing efforts through participating in local community affairs and events to include school screenings, board member meetings and any opportunity to promote a positive image of us

Qualifications

Education/Experience:

• Minimum of 3 years of dental office experience
• 1 year of dental office management preferred
• High school or GED required; bachelor’s degree preferred

Technical Skills:

• Computer skills: Microsoft Office

Skills and Attributes:

• Deep understanding of commercial insurance or Medicaid billing
• Compassion and high level of service for our patients, parents, and staff
• Integrity, always doing the right thing
• Financial acumen
• Team building, employee relations, and organizational and staff development skills
• Track record of superior performance in growing both the top and bottom line
• Strong interpersonal and communication skills
• Well-developed analytical and problem-solving abilities
• Ability to read and interpret reports, write reports and business correspondence
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
• High degree of initiative, accountability, and independent judgment

Physical Requirements 

• Communicate effectively and exchange information with team members, supervisors, and other internal stakeholders.

• Operate a computer, keyboard, and standard office equipment.

• Perform duties in a professional office, clinical, or support environment, depending on the position.

• Maintain flexibility in work schedules, including extended or alternate hours during peak periods or as needed to support business operations. Scheduled hours and work location may vary based on business needs.

Equal Employment Opportunity 
Benevis, Inc. is an equal opportunity employer. We do not discriminate in employment on the basis of any characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, compensation, training, and separation.

Reasonable Accommodation 
Benevis, Inc. provides reasonable accommodations to qualified individuals with disabilities and forsincerely held religious beliefs. If you need accommodation to apply, interview, or perform the essential functions of this position, you may contact the Human Resources Department.