In-Room Dining Manager

Job Description

As In-Room Dining Manager at Cambridge House, you will oversee the full in-room dining experience, ensuring service is seamless, intuitive and reflective of the House’s values and philosophy. You will be responsible for guiding a dedicated team, establishing operational excellence, and creating a culture where detail, timing and guest preference are second nature. This role will have a focus on providing a highly personalised service with 24-hour accessibility, a refined menu curation and discreet, anticipatory delivery. 

Key Responsibilities:

• Oversee the seamless daily rhythm of the in-room dining service, ensuring consistent excellence in presentation, timing, and guest satisfaction.

• Ensure all guest orders are delivered with precision, discretion, reflecting the highest standards of luxury service.

• Coordinate closely with culinary and service departments to ensure smooth communication, intuitive collaboration, and a naturally efficient workflow.

• Manage and support team members within the in-room dining department, ensuring clear communication, calm coordination, and consistently elevated service delivery.

• Monitor service standards across all guest interactions, ensuring feedback is thoughtfully received, promptly acted upon, and meaningfully embedded into practice.

• Oversee ordering systems, POS accuracy, and service logistics to ensure operational efficiency that feels effortless and quietly assured.

• Drive the training, coaching and development of colleagues, nurturing product knowledge, service confidence and a passion for creating unforgettable guest moments.

• Manage rotas and scheduling to ensure well-balanced coverage across all service periods, including the demands of late-night service.

• Ensure full compliance with all health, safety, hygiene, and licensing requirements, maintaining an environment of calm order and absolute professionalism.

• Ensure full compliance with food safety and hygiene standards, including correct food handling procedures, stock rotation (FIFO), expiry date controls and allergen management to maintain the highest levels of guest safety and quality. 

• Responsible for financial performance by monitoring departmental expenses, controlling food and beverage costs and minimising wastage.

• Collaborate with the various departments to continuously refine and elevate the in-room dining offering, shaping moments that feel both seamless and memorable.

Qualifications

• Proven experience within a luxury in-room dining operation, with a strong understanding of personalised guest expectations.

• Experience managing and developing team members in a fast-paced, high-detail service environment.

• Excellent organisational skills with the ability to manage multiple priorities calmly and effectively.

• Strong communication skills and a naturally attentive, service-led approach.

• Good understanding of hotel systems, ordering platforms and service logistics.

• A passion for refined dining experiences and creating memorable guest moments.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

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