General Manager

Join the team at The Surin, a luxury retreat nestled among the towering coconut palms and rolling hills of Phuket’s west coast. Set on the pristine shores of the exclusive Pansea Beach, this iconic resort offers the opportunity to be part of a long-established property with a rich heritage and unique story.

Role

The General Manager leads The Surin Phuket, an iconic beachfront luxury resort featuring 109 suites, cottages and pool villas nestled on the exclusive Pansea Beach. Owned and independently operated through a joint venture between YTL Hotels & Properties and Aman, The Surin is renowned for its timeless design, exceptional service and loyal guest following.

As General Manager, you will have full responsibility for the overall performance of the resort, ensuring operational excellence, exceptional guest experiences, engaged colleagues and strong financial results. Reporting directly to the shareholders, you will oversee all aspects of the business including operations, finance, sales and marketing, revenue management and human resources.

This role requires a highly visible and commercially minded leader with proven luxury resort experience, strong owner relations capability and a passion for creating memorable guest experiences whilst developing high-performing teams.

Responsibilities:

• Lead all aspects of The Surin Phuket, ensuring exceptional guest experiences, operational excellence and strong financial performance.
• Develop and execute the resort's strategic plan in alignment with shareholder objectives and long-term business goals.
• Provide visible, hands-on leadership across the property, fostering a culture of service excellence, accountability and collaboration.
• Oversee all operational departments to ensure seamless daily operations and consistently high standards.
• Build and maintain strong relationships with shareholders, guests, colleagues, local partners and industry stakeholders.
• Drive commercial performance through effective revenue management, sales, marketing and distribution strategies.
• Prepare and present budgets, forecasts and regular business performance updates to shareholders.
• Lead, develop and retain a high-performing leadership team while creating a positive and engaging workplace culture.
• Champion The Surin's reputation as one of Phuket's leading luxury resorts through innovation, market awareness and guest-focused initiatives.
• Ensure compliance with all legal, financial, health, safety and environmental standards while protecting the resort's assets and reputation.

Requirements

• Minimum 10 years of progressive hospitality leadership experience, including at least 5 years as a General Manager within a luxury or ultra-luxury resort environment.
• Proven track record of full profit and loss accountability and delivering strong commercial and financial results.
• Experience operating an independent luxury resort with limited corporate support, demonstrating hands-on leadership across all aspects of the business.
• Previous experience working in Thailand is essential; experience in Phuket is highly desirable.
• Strong operational background with leadership experience in either Rooms Division or Food & Beverage.
• Demonstrated experience reporting directly to owners, shareholders or multiple stakeholders.
• Strong commercial acumen with expertise in budgeting, forecasting, revenue management, sales and distribution strategies.
• Proven ability to lead, develop and retain high-performing teams while fostering a positive and engaged workplace culture.
• Exceptional communication, relationship-building and stakeholder management skills.
• Strategic mindset with the ability to identify growth opportunities, drive innovation and adapt to changing market conditions.
• Degree or diploma in Hospitality Management, Business Administration or a related discipline, or equivalent professional experience; fluency in English is required, with additional languages considered an advantage.
  

Benefits

We believe that our colleagues are at the core of our success. We prioritise and support your career journey, making you feel valued, included and at home. We offer:

• Competitive salary and a comprehensive benefits package.
• Extensive private health insurance, life and personal accident insurance, travel insurance.
• Exclusive training and development opportunities supporting your growth.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.