Illumination Health + Home

Homelessness health and housing

Manager of Medical Recuperative Care

Medical, Clinical & VeterinaryConfirmed live in the last 24 hours

Full-timeAnaheim, CA, USAIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
A current, unrestricted Licensed Vocational Nurse or Registered Nurse license in California is required.
Two years of relevant experience are required.
Basic computer skills, including sending and receiving emails and summarizing data in spreadsheets, are required.
A valid California driver's license is required.
Knowledge of medical terminology, diagnoses, and medications is required.
The ability to maintain confidentiality of client and work-related information is required.
The ability to meet targets and work under pressure is required.
The ability to maintain healthy boundaries with clients is required.

Responsibilities

Oversee and optimize discharge care plans for homeless patients referred from hospitals or contracted agencies, and coordinate high-quality medical follow-up and social care.
Represent the organization's mission and vision to stakeholders and work in alignment with its mission and values.
Provide client-centered care that addresses social determinants of health and verify that all tasks requested by funders are completed.
Provide culturally and linguistically competent care and train others to do so.
Monitor high-acuity clients for ongoing medical or behavioral health complications.
Review complex cases and serve as the lead contact for client or provider inquiries and concerns about obtaining appropriate care.
Oversee medical oversight and monitoring for the Medical Coordination Department at assigned locations or regions, including medication review and education, health care education, self-care instructions, appointment-making, access to treatment and appropriate care, and linkage to services.
Verify initial data collection and confirm that hospital or agency discharges are appropriate and continuation-of-care needs can be met.
Track and document client services to promote team awareness.
Identify and use cultural and community resources, and establish and maintain relationships with service providers.
Respond to inquiries from clinical teams and patients, provide information, and resolve public or agency complaints about medical oversight and monitoring.
Communicate responses in writing and verbally in a timely manner.
In coordination with the Site Manager, plan, organize, direct, coordinate, and supervise Medical Coordination department operations.
Provide structure and organization to promote employee confidence.
Oversee department staffing, training, metrics, performance, and reporting.
Supervise, direct, train, and evaluate assigned staff, including conducting performance reviews, reviewing and approving timecards, addressing misconduct, and ensuring staff meet standards and maintain professional conduct.
Interview candidates, recommend candidates for hire, take disciplinary action, and conduct employee performance evaluations.
Enter client information and case notes into KIPU and other documentation systems; complete and update logs.
Answer phones, file paperwork, prepare client billing reports, and maintain supply inventory.
Maintain confidentiality in accordance with HIPAA guidelines and organizational standards.
Provide clients with compliance forms upon admission and support compliance with program rules.
Use infection-control measures in accordance with OSHA standards and maintain a safe work environment.
Prioritize individual and client health and safety, meet targets, and communicate concerns and feedback to the supervisor professionally.

Desired Qualifications

Home health nursing experience and experience working with populations dealing with addiction and mental health conditions are preferred.
Bilingual English and Spanish proficiency is preferred.
Proficiency in Google Suite (Mail, Docs, Sheets, and Calendar) and KIPU or other electronic health record systems is preferred.

“Every person deserves compassion, dignity, and the safety of a place to call home.”
Homelessness is the largest social and public health crisis in California. Illumination Health & Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IH+H currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Role:

The Manager of Medical Recuperative Care is responsible for overseeing and optimizing the discharge care plan of homeless patients from hospitals or other agencies contracted with IHH’s Recuperative Care Centers, while providing high-quality medical follow-up coordination and social care while overseeing community relations and operational standards.

The salary range for this position is: $80,000 per year
The schedule for the role is: Monday - Friday, 8am - 4:30pm.

Responsibilities:

Company Mission and Values

Work in alignment with the company’s mission and values: integrity, ownership, passion, pride, respect, positive energy and drive toward goal attainment.

Serve as a model representative of IF’s mission and vision to stakeholders

Client Care

Provide optimal client centric care to overcome any Social Determinants of Health
Verify all tasks requested by Funders are completed.
Have the capacity to provide and train others in a culturally and linguistically competent manner.
Monitor high acuity client for ongoing medical or behavioral health complications.
- Review and supervise complex cases and act as the lead contact for clients or provider inquiries/concerns in obtaining appropriate care for the clients.
Oversee and manage the successful Medical Oversight and Monitoring of the Medical Coordination Department for assigned locations/ regions to the standard.
- Medical Oversight and Monitoring include but limited to the following:
- Medication Review and Education
- Health care education
- Self-care instructions and education
- Making appointment with healthcare providers
- Accessing treatment and health care at appropriate points of care
- Linkage to services
Verify initial data collection to ensure clients discharge from hospital or referring agency was appropriate and all needs for the continuation of care can be addressed successfully.
Maintain ongoing tracking and appropriate documentation on client services to promote team awareness.

Community Relations

Identify and utilize cultural and community resources.
Establish and maintain relationships with identified service providers.
Answer inquiries from clinical teams and patients, provide information, and resolve complaints from the public or other agencies in regard to Medical Oversight and Monitoring.
Utilize effective written and verbal communication skills to provide appropriate responses in a timely fashion.

Supervision and Management

In coordination with the Site Manager, will plan, organize, direct, coordinate and supervise the operations of the Medical Coordination departments.
Promoting confidence in employees by providing structure and organization within the company.
Provide oversight of daily operations for the department including staffing, training, metrics, performance, and reporting.
Supervise, direct, train and evaluate performance of all assigned staff.
- Supervision of staff includes but limited to:
  - Performance Review’s.
  - Review and Approval of Timecards
  - Correctional Action for Misconduct.
  - Ensure Staff is preforming to standards and maintaining professional demeanor.
Interview, suggest best candidates to hire, perform disciplinary action and performance evaluations for employees.

Administrative/Record Keeping

Enter client information and case notes into KIPU and other documentation systems.
Complete and update logs.
Perform administrative tasks such as answering phones and filing paperwork.
Prepare client reports for billing.
Maintain proper inventory of supplies.

Compliance/Safety

Maintain confidentiality in accordance with HIPAA guidelines and IF standards.
Provide clients with proper compliance forms upon admission to maintain client compliance with program rules.
Provide care utilizing infection control measures that protect both the staff and the client according to OSHA standards.

Maintain a safe work environment.

Expectations:

Prioritize individual and client health and safety.
Be able to meet targets and work under pressure.
Communicate any concerns and feedback to Supervisor with tact and professionalism.
Set and maintain healthy boundaries with clients.
Possess knowledge of medical terminology, diagnosis, and medications.
Demonstrate the ability to maintain confidentiality of client information and work-related information/materials
Fulfill Illumination Foundation’s Guiding Principles of Integrity, Humility, Sustainable Compassion, Quest for Knowledge and Critical Thinking, Client-Centered Care, Innovation, Advocacy, and Stewardship and Compliance

Preferred Experience/Minimum Qualifications:

Required:

High School Diploma or equivalent.
Current and non-restricted LVN or RN license in California
2 years of relevant experience.
Basic computer skills, including the ability to send and receive emails and summarize data in spreadsheets.
Valid CA Driver’s License.

Preferred:

Home Health nursing experience and experience working with populations dealing with addiction and mental health conditions
Bilingual in English and Spanish.
Proficiency in Google Suite (Mail, Docs, Sheets, Calendar) and KIPU or other electronic health record systems.

Benefits:

Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan
Dental and Vision Insurance
Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
Employee Assistance Program
Professional Development Reimbursement
401K with Company Matching
10 days vacation PTO/year
6 days of sick pay/year
Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans.

About the Company

Illumination Health + Home

Homelessness health and housing

Illumination Health + Home is a nonprofit health, housing, and homelessness-services provider. It delivers recuperative care, emergency and supportive housing, primary care access, and case management for people experiencing homelessness. Its programs serve individuals and families who need a stable place to recover, secure housing, or reconnect with health and social services. The organization combines clinical coordination, housing navigation, site operations, and community partnerships rather than treating health and housing as separate needs. Work spans care coordination, nursing support, housing navigation, behavioral health, facilities, food services, and program administration.

Company size: 201-500
Company stage: Grant
Total funding: $3M
Headquarters: Santa Ana, CA
Founded: 2008

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