Senior Business Analyst

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à [email protected]. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email [email protected]. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

• Fully paid medical, dental and vision coverage from your first day

• a health care spending or wellness spending account  

• a premium defined benefit pension plan

• three personal days and two float days annually

• three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years

• career development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• participation in Communities of Inclusion 

Want to make a difference in your career?  Consider this opportunity.   

Please note, there are 3 roles available on this team:

Ontario Health is seeking a Senior Business Analyst to lead business process analysis, project planning, and stakeholder engagement in support of the development, implementation, and adoption of digital health standards across the province. This role ensures alignment with strategic objectives by managing project documentation, facilitating cross-functional collaboration, and driving continuous improvement in deployment and operational processes.

As a champion for interoperability and compliance, the Senior Business Analyst supports data integration efforts and contributes to the effective delivery of digital health solutions within Ontario’s healthcare ecosystem.

Here is what you will be doing:

• Lead the creation and management of project and portfolio documentation including agendas, minutes, charters, logs (action, issue, risk, decision), integrated plans, lessons learned, close-out reports, presentations, and other governance artifacts.

• Ensure all documentation adheres to organizational standards, is version-controlled, and centrally accessible.

• Monitor team commitments, proactively identify risks, and follow up to ensure accountability.

• Prepare scheduled and ad hoc reports; support special projects as assigned.

• Apply knowledge of project management methodologies (e.g., Waterfall, Agile) throughout the project lifecycle.

• Demonstrate familiarity with healthcare legislation such as PHIPA, Connecting Care Act, Integrated Community Health Services Centres Act, Public Hospitals Act, and other relevant provincial regulations.

• Develop detailed workstreams and project plans by engaging appropriate subject matter experts.

• Recommend strategies to improve project performance and outcomes.

• Make sound decisions and recommendations with consideration for long-term strategy and context.

• Foster a collaborative environment across business, clinical, and technical teams to support the adoption and application of digital health standards.

• Initiate and lead stakeholder meetings (internal and external) to advocate for digital health standards and interoperability compliance.

• Support additional activities as defined by Digital Health Standards leadership in collaboration with relevant departments and stakeholders.

• Perform business and client requirement analysis to support standards development, operations, and deployment projects; recommend and implement solutions.

• Develop and maintain process/solution documentation including workflows, use cases, user guides, and training materials.

• Identify opportunities for improvement in deployment, operational, and registration processes.

• Solve business problems and provide leadership and guidance to clients and adoption teams.

• Educate stakeholders across the healthcare sector on Ontario Health policies, concepts, and processes.

• Support integration of various data sources while ensuring data quality requirements are met.

• Analyze and resolve issues related to project, portfolio, governance data quality, accessibility, and interpretation.

• Prepare and maintain system documentation, user guides, process maps, operations documents, and training manuals.

• Collaborate with cross-functional teams to ensure consistent execution of work assignments.

• Develop and manage workload, tasks, and initiatives for standards development and governance.

• Assist in identifying product synergies to support efficient standards delivery.

• Lead and implement changes in procedures and business intelligence to improve operational efficiency and alignment.

• Maintain a strong understanding of Ontario Health products, policies, procedures, standards, and business domain knowledge.

Here is what you will need to be successful

Education and Experience

• Bachelor’s degree in Business, Health-related fields, Health Information, Engineering, Computer Science, or a related discipline — or equivalent experience.

• Relevant certifications such as CHIM, CPHIMS-CA, PMP are considered assets.

• Minimum 5 years of experience in:

  • Business process analysis, including identifying, evaluating, and optimizing workflows and documentation to support strategic and operational objectives.

  • Information Management/Technology solution adoption, implementation, and change management.

• Experience in data analysis and business intelligence.

• Strong knowledge of process mapping techniques and related applications.

• Excellent understanding of the Solution Development Lifecycle and healthcare data standards, including HL7 FHIR, HL7 v2, SNOMED CT, LOINC, ICD, IHE, ISO, etc.

• Solid domain knowledge of digital product solutions used at provincial and local levels.

• Good understanding of Information Technology/Information Governance and solution management practices.

Knowledge and Skills 

• Strong relationship-building skills with internal clients and external stakeholders.

• Conflict resolution skills across all team levels.

• Proficiency in Microsoft Office Suite, Microsoft Project, Visio, SharePoint, Jira, Confluence, and Remedy.

• Skilled in facilitating and managing effective meetings.

• Strategic mindset with the ability to see the business value and broader impact of work.

• Capable of managing multiple projects simultaneously from initiation to completion.

• Strong analytical and problem-solving skills with clear communication of solutions.

• Excellent interpersonal, fact-finding, and collaboration skills.

• Highly organized with strong multitasking abilities.

• Ability to develop new Ontario Health business processes and tools.

• Commitment to delivering excellent service to internal and external clients.

• Effective oral and written communication skills.

• Strong presentation development and delivery capabilities.

• Demonstrates leadership through integrity, creativity, and enthusiasm.

• Adaptable to shifting priorities and organizational changes.

• Skilled in navigating interpersonal challenges and supporting team transitions.

• Self-directed with the ability to work independently and escalate decisions when necessary.

• Capable of making decisions with significant organizational impact.

Location: Ontario  

Ontario Health supports a hybrid work environment and has office locations across the province. We welcome applications from candidates residing anywhere in the province of Ontario.

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Employment Type:

Permanent Full time

Contract Length:

N/A

Salary Band:

Band 5

External Application Deadline Date:

October 9, 2025