Exponent Energy

Rapid EV charging hardware and packs

Field Service Engineer - Low Voltage

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listed

About the Job

Requirements

A Diploma or B.E./B.Tech in Electrical or Electronics Engineering is required.
Four to eight years of hands-on field service experience is required.
A proven track record in troubleshooting, maintenance, and repair operations is required.
Strong understanding of high-voltage and low-voltage systems is required.
Ability to read electrical drawings, schematics, and single-line diagrams is required.
A basic understanding of networking and Internet of Things connectivity, including SIM, Wi-Fi, and cellular, is required.
Familiarity with digital monitoring systems and dashboards is required.
Proficiency in English is required for documentation and senior team coordination.
Fluency in either Telugu or Hindi is essential for field team communication.
Willingness to relocate to different operational hubs based on company needs is required.
Rotational shifts and on-call support may be required, with weekend and holiday work as operational needs dictate.

Responsibilities

Manage and synchronize daily activities for field technicians and site operators.
Coordinate team schedules to ensure 24/7 operational coverage and service-level agreement compliance.
Monitor team performance metrics, including response time, resolution rate, and customer satisfaction.
Provide performance feedback, coaching, and professional development.
Proactively monitor charger health and performance via digital dashboards and analytics.
Identify errors, inefficiencies, and anomalies in real time.
Direct the field team toward immediate resolution with actionable diagnostics.
Track uptime, mean time to repair, service-level agreement achievement, and cost per repair.
Act as the first point of escalation for technical and operational issues.
Provide remote troubleshooting guidance to field technicians.
Offer on-site technical support during complex repairs and preventative maintenance.
Document issues, root causes, and solutions for the knowledge base.
Ensure all team members adhere to electrical safety protocols.
Conduct safety briefings and compliance audits.
Ensure adherence to standard operating procedures, Indian electrical standards including Central Electricity Authority guidelines, and company policies.
Report and manage safety incidents and drive corrective actions.
Make sound decisions when standard operating procedures may not yet exist.
Collaborate with backend engineering on complex technical escalations.
Drive continuous improvement initiatives based on field insights.
Assist technicians during preventative maintenance activities.
Provide direct support on complex and critical repair tasks.
Maintain current knowledge of charger technology and technical expertise.
Travel monthly within the operational city or region.

Desired Qualifications

Experience within electric-vehicle infrastructure, grid power systems, or heavy industrial electrical systems is preferred.
Experience managing or mentoring technical teams is a plus.
Knowledge of power electronics, DC-DC converters, and battery systems is preferred.

Field Service Engineer - LV

Exponent Energy · Bengaluru, India · Full-time · Posted 2026-04-23

Workplace: on_site

Department: Operations

Description

Role: Field Service Engineer - LV

Department: Operations Location: Bengaluru, India Experience: 5-7 Years

Your Team:

You'll be working with Operations — a group that runs on coffee and an infectious passion for building products that have never been built before. Our Flexible Energy Stack consists of the e^pack (battery pack) and e^pump (charging station), which unlock 15-minute rapid charging.

Our philosophy:

Break. Believe. Build.

Break stuff, break assumptions, break the thumb rule.

Believe in the team, the process, and through failures.

Build fast, build passionately, build to simplify.

Own it like you mean it.

What you’ll own:

We are seeking a proactive and technically sound Service Executive to lead our field operations for Low Voltage (LV) Auto Chargers.

You will serve as the central nervous system of our service department, managing a team of Field Technicians and Auto Charger

Operators while ensuring seamless charging operations across our network.

This is a hybrid technical-leadership role that demands:

• Real-time operational monitoring and decision-making

• Team coordination and performance management

• Hands-on technical troubleshooting when required

• Safety and compliance advocacy

Responsibilities

Operational Leadership &Team Management

• Manage and synchronize daily activities for field technicians and site operators

• Coordinate team schedules to ensure 24/7 operational coverage and SLA compliance

• Monitor team performance metrics (response time, resolution rate, customer satisfaction)

• Provide performance feedback, coaching, and professional development

Performance Monitoring & Diagnostics

• Proactively monitor charger health and performance via digital dashboards and analytics

• Identify errors, inefficiencies, and anomalies in real-time

• Direct the field team toward immediate resolution with actionable diagnostics

• Track key metrics: uptime, MTTR, SLA achievement, cost per repair

Technical Guidance & Escalation Management

• Act as the first point of escalation for both technical and operational issues

• Provide remote troubleshooting guidance to field technicians

• Offer on-site technical support during complex repairs and preventative maintenance

• Document issues, root causes, and solutions for knowledge base

Safety, Compliance & Risk Management

• Serve as the site safety advocate; ensure all team members adhere to electrical safety protocols

• Conduct safety briefings and compliance audits

• Ensure adherence to SOPs, Indian electrical standards (CEA guidelines), and company policies

• Report and manage safety incidents; drive corrective actions

Crisis Management & Problem-Solving

• Demonstrate strong problem-solving skills in managing & situations

• Make sound decisions where standard operating procedures may not yet exist

• Collaborate with backend engineering for complex technical escalations

• Drive continuous improvement initiatives based on field insights

Hands-on Technical Support

• Assist technicians during preventative maintenance activities

• Provide direct support on complex and critical repair tasks

• Stay current with charger technology and maintain technical expertise

The ideal candidate requires:

• Diploma, or B.E./B.Tech in Electrical or Electronics Engineering

Experience

• 4–8 years of hands-on field service experience

• Preferably within EV infrastructure, Grid power systems, or heavy industrial electrical systems

• Proven track record in troubleshooting, maintenance, and repair operations

• Experience managing or mentoring technical teams is a plus

Technical Knowledge

• Strong understanding of high voltage (HV) and low voltage (LV) systems

• Ability to read electrical drawings, schematics, and single-line diagrams (SLDs)

• Knowledge of power electronics, DC-DC converters, and battery systems preferred

• Basic understanding of networking and IoT connectivity (SIM, Wi-Fi, cellular)

• Familiarity with digital monitoring systems and dashboards

Language Skills

• Proficiency in English – required for documentation and senior team coordination

• Fluency in either Telugu or Hindi – essential for field team communication

WORKING CONDITIONS

• Field-based operations role with monthly travel within operational city/region

• Flexible working hours; rotational shifts and on-call support may be required

• Weekend and holiday work as per operational needs

• Willingness to relocate to different operational hubs based on company needs

What matters

High ownership of work.
Quality of work
Approach towards problem-solving
Dissatisfaction towards mediocre work
Resilient attitude to bounce back after failing
Ideal experience range of 4 to 8 years of relevant experience

About Us

Exponent is building the energy stack powering commercial EVs in India. Our proprietary battery and charging technology enables safe, reliable 15-minute rapid charging while delivering a 3,000-cycle battery life warranty using standard lithium-ion cells. Today, our platform powers high-utilisation commercial vehicles - from three-wheelers to intercity buses, making electric mobility rapid, more reliable and more affordable than petroleum.

Founded by Arun Vinayak (Founding Partner & Former Chief Product Officer, Ather Energy), Exponent is a 250+ member team of passionate builders solving some of the toughest engineering challenges in energy.

If solving hard engineering problems across mechanics, thermal systems, power electronics, manufacturing, and the charging network, while staying obsessed with customer experience excites you, we'd love to build with you.

Apply

Apply at Exponent Energy

About the Company

Exponent Energy

Rapid EV charging hardware and packs

Exponent Energy provides rapid charging for electric vehicles by integrating a specialized battery pack (e^pack), a charging station (e^pump), and a charging connector (e^plug). It works by equipping vehicles with the e^pack and using the e^pump/e^plug for a full charge in about 15 minutes, while building a network of its own charging stations starting in Bangalore. The company differentiates itself by delivering both the battery technology and the charging infrastructure, and by targeting commercial vehicles to minimize downtime. Its goal is to create a nationwide rapid-charging ecosystem in India that lowers downtime for fleets and grows through OEM partnerships and an expanding charging network.

Company size: 201-500
Company stage: Late Stage VC
Total funding: $65.5M
Headquarters: Bengaluru, India
Founded: 2020

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