Full-Time

Product Support Specialist

Huntress

Huntress

201-500 employees

Threat detection cybersecurity company

Data & Analytics
Cybersecurity
AI & Machine Learning

Junior, Mid, Senior

Remote in USA

Required Skills
Customer Service
Requirements
  • Adaptability
  • Collaborative mindset
  • Customer service skills
  • Technical support experience
  • Experience with Microsoft Windows Operating Systems
  • Experience with antivirus products
  • Familiarity with system configuration/management tools
Responsibilities
  • Provide initial partner support and convey resolutions to customers
  • Walk customers through problem-solving processes and provide assistance
  • Assess customer issues and properly escalate incidents as needed
  • Follow up with customers, provide feedback, and see problems through to resolution
  • Utilize excellent customer service skills and exceed customer expectations
  • Recommend changes to internal and customer-facing documentation where needed
  • Continually grow your knowledge of internal procedures, the Huntress product, and customer environments

Huntress is on a mission to enable IT providers and resellers to stop hidden threats that sneak past preventive security tools. Founded by former NSA Cyber Operators—and backed by a team of ThreatOps researchers—Huntress helps their partners protect their customers and take the fight directly to hackers.

Company Stage

Series C

Total Funding

$159.8M

Headquarters

Ellicott City, Maryland

Founded

2015

Growth & Insights
Headcount

6 month growth

13%

1 year growth

28%

2 year growth

110%

Benefits

100% remote work environment

Generous PTO including vacation, sick time, and paid holidays

12 weeks paid parental leave

Highly competitive and comprehensive medical, dental, and vision benefits plans

401(k) with 5% contribution regardless of employee contribution

Life and Disability insurance plans

Stock options for all full-time employees

One-time $500 stipend to build/upgrade home office

Annual allowance for education and professional development assistance

$75 USD/month digital reimbursement

Access to both Udemy and BetterUp platforms for coaching, personal, and professional growth

INACTIVE