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Universal Music Group

Global music recording, publishing, distribution company

Sales Assistant

Part-TimeUpdated on 10/23/2026
No salary listed
Entry
London, UK
In Person
RetailRetail Sales

About the job

Requirements
  • A strong track record in fast-paced retail, especially achieving sales targets and providing customer service.
  • Strong visual merchandising skills.
  • Significant customer-facing retail experience, including cash handling and use of electronic point of sale systems.
  • Experience in stock management, including processing deliveries and maintaining efficient shop-floor replenishment practices.
Responsibilities
  • Help and advise customers to select products from within the range to suit their needs.
  • Drive sales by highlighting the features and benefits of products on sale within the store.
  • Seek to add on and link sales, increasing average transaction value by highlighting combinations and options within the product range.
  • Meet daily, weekly, and monthly sales targets.
  • Demonstrate passion for the studios and communicate in-depth knowledge of their past, present, and future and how this relates to the retail offer.
  • Enhance customer satisfaction and promote online offerings through engaging interactions and effective communication of the benefits of digital platforms.
  • Ensure retail spaces are presented and merchandised to a high standard.
  • Maintain clearly defined standards and understand how they reflect the brand and commercial strategy for sales growth.
  • Monitor and evaluate sales against visual merchandising, point-of-sale, layout, and shop arrangements to maximise profit.
  • Keep the shop floor clean, organised, and presentable.
  • Support daily opening, closing, and reporting procedures.
  • Help coordinate store displays and special promotions.
  • Process cash and card transactions using the electronic point of sale system in accordance with cash-handling procedures.
  • Restock merchandise on the shop floor promptly.
  • Monitor inventory levels and communicate restocking needs.
  • Help receive, process, and price store inventory, and inspect deliveries for accuracy and quality.
  • Liaise with the stockroom team to ensure deliveries are processed promptly, stored methodically, and delivered to the shop as needed.
  • Comply with relevant Trading Standards requirements and health and safety regulations and procedures.
  • Assist with shop evacuation during a fire, security alert, or other emergency, following stated procedures.
  • Maintain current knowledge of emergency procedures.
  • Maintain vigilance to ensure the safety and security of the building, cash, stock, staff, and public.
  • Occasionally undertake ad hoc duties appropriate to the role.

About the company

Universal Music Group manages the recording, publishing, and distribution of music for a global roster of artists. The company works by signing musicians to contracts, producing their albums, and making their work available through streaming services, physical sales, and licensing for film and television. Unlike many competitors, it operates a massive, integrated network across 60 countries that combines traditional label services with merchandising and brand partnerships. Its goal is to maximize the commercial reach and value of its artists' music through a diverse range of global revenue streams.

Company Size

10,001+

Company Stage

IPO

Headquarters

Santa Monica, California

Founded

1934

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Simplify's Take

What believers are saying

  • H1 2026 revenue reached €6.194 billion, up 10.8% constant currency.
  • Streaming 2.0 pricing and Downtown boosted recorded music and publishing growth.
  • Libby Bush's Sept. 29, 2026 partnerships role expands branded merchandise and live activations.

What critics are saying

  • UMG sued DistroKid on Sept. 15, 2026 over AI slop and copyright infringement.
  • Tidal, Spotify, and Apple Music tagging AI tracks normalize low-value catalog flooding.
  • Unchecked AI flood collapses royalty pools and artist trust within 24 months.

What makes Universal Music Group unique

  • UMG controls elite catalogs across recorded music, publishing, merchandising, and audiovisual content.
  • Oct. 1, 2026: Frank Briegmann's expanded remit links Europe, ANZ, Canada, and Deutsche Grammophon.
  • Sep. 28, 2026: Òscar Celma deepens UMG's AI discovery and personalization capabilities.

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Benefits

  • Competitive Salary
  • 401k
  • Flexible PTO
  • Medical, dental, visiion insurance
  • Student Loan Repayment Assistance & Tuition Reimbursement
  • Well-Being Allowance

Growth & Insights and Company News

6 month growth

18%

1 year growth

21%

2 year growth

21%
Associated Press
Oct 22nd, 2026
UMG becomes first major label to license music to TYGER's adaptive gaming service

TYGER, an adaptive music platform built for gaming, has signed a licensing deal with Universal Music Group (UMG). UMG is the first major music company to license the service. Select recordings from UMG's recorded music and publishing catalogues will join TYGER's paid, on-demand subscription service. Some will also appear on its free, ad-supported tier. TYGER uses patented technology to adapt licensed tracks in real time to live gameplay. Players can run it alongside existing games without any work from game studios. The platform has more than 400,000 songs, mostly from independent artists. It is in closed beta across more than 20 games and plans to relaunch later this year with an updated subscription and ad-supported tier.

The Tennessean
Oct 20th, 2026
UMG layoffs spark concerns over diversity in music industry.

UMG layoffs spark concerns over diversity in music industry. Advocacy group raises concerns about how recent layoffs could affect representation among women and people of color in leadership ranks. Nashville Tennessean Updated Oct. 20, 2026, 5:37 p.m. CT Ask The Tennessean anything How many UMG employees were laid off in Nashville? What concerns did BMAC raise about music industry restructuring? Why did TDE president criticize UMG layoffs? AI Overview Full Summary Universal Music Group's recent layoffs, including at least eight positions in its Nashville office, have sparked industry concerns that cuts are reducing representation of women and people of color in executive roles. Universal Music Group's latest round of layoffs, which affected employees in Nashville and other markets, is renewing concerns among some music industry professionals about diversity in executive roles. While UMG has not officially disclosed the number of jobs cut, some advocacy groups and leaders have spoken out about how layoffs have reduced C-suite ranks involving people of color and women. The cuts, which are part of a broader, ongoing $270 million cost-cutting and restructuring program that began in January 2024, impacted at least eight employees in the Nashville office. UMG is hardly the only music company with recent layoffs. iHeart Media, Spotify and Warner Music Group restructured this year. In 2023, massive restructuring efforts impacted both BMG and Spotify. However, the UMG layoffs have professionals again examining the future of music leadership. How many UMG employees were laid off in Nashville? UMG, led by CEO Sir Lucian Grainge, is the world's largest music corporation, holding roughly 33.9% of the global music market share. In 2025, UMG rebranded its entire Nashville division, formerly UMG Nashville, into the Music Corporation of America (MCA). MCA includes a massive roster of artists and includes labels MCA Nashville, Mercury Nashville and Lucille Records. Some of the Nashville artists on UMG imprints include Carrie Underwood, Chris Stapleton, George Strait, Luke Bryan, Mickey Guyton, Parker McCollum and Vince Gill. Taylor Swift also releases her music under UMG. According to industry sources, Nashville-based employees impacted by the layoffs include: Chief Operating Officer Rob Femia, Senior Vice President/Promotion & Regional Marketing Miranda McDonald, VP/E-Commerce & Business Development Taylor Viegut, Directors of Regional Promotion John Trapane, Donna Jo Passuntino, Ashley Knight and Shannon Hogan, and Director of Radio Marketing Houston Gaither. MCA has not yet responded to a request for confirmation. Femia joined UMG Nashville in 2013 as VP of Business & Legal Affairs. In 2018, he rose to Senior Vice President, Executive Vice President in 2023 and Chief Operating Officer in 2025. He has worked at Sony BMG, Virgin Records/Capitol Music Group/EMI Music North America and Atlantic Records. McDonald took on the role of Senior Vice President/Promotion & Regional Marketing earlier this year, where she led promotion for the MCA Nashville roster. Viegut became Vice President of E-Commerce and Business Development in 2025 after joining UMG in 2020. Last year, MCA laid off nearly 20 employees in June during a round of staff cuts across multiple departments under the new CEO Mike Harris. 'The slate of changes raises questions about who will lead next' While executives at music companies have framed layoffs over recent years as "efficiency" or "cut-to-grow" initiatives, shifting resources toward A&R, technology and AI, the efforts have prompted industry-wide discussions about representation. Among the high-profile executives affected by the broader restructuring are Def Jam chairman and CEO Tunji Balogun and Interscope Geffen A&M president, plus the head of urban A&R, Nicole Wyskoarko. "Black women are the first to go in these industry layoffs. Which is the biggest mistake," TDE (Top Dawg Entertainment) President Terrence "Punch" Henderson wrote on X. "Black women is where everything dope in the culture comes from. They are the culture." Similar concerns were raised by the Black Music Action Coalition in a statement to Billboard. While acknowledging the need for companies to adapt to changing market conditions, "the slate of recent changes also raises questions about who will lead next," the organization said. BMAC said Black executives, women and other underrepresented professionals continue to face challenges advancing into senior leadership positions at major music companies. The organization questioned whether restructuring efforts will expand or limit those opportunities. "The industry has already shown that diverse executives successfully run billion-dollar businesses, drive innovation, expand global markets and deliver strong returns," BMAC said. "A diverse workplace is a profitable business strategy, not charity." "When Sylvia Rhone... stepped down last year, she was the only remaining Black woman heading a major almost 35 years after shattering that ceiling," added executive board member Naima Cochrane. "Now, with Tunji Balogun's departure, we're facing the very real possibility of an industry where Black executives are completely absent from the helm of major record labels... if we allow nearly four decades of progress to quietly disappear under the guise of restructuring, my fear is that those positions will be almost impossible to regain." Audrey Gibbs is a music and culture reporter at The Tennessean. You can reach her at [email protected] or on Instagram at @audreyraegibbs.

The Fader
Oct 16th, 2026
TDE's Punch calls out UMG layoffs and disappearing Black leadership.

TDE's Punch calls out UMG layoffs and disappearing Black leadership. "Where have all the black [people] gone in the music business???" October 16, 2026 A major Black industry vet is speaking out after Universal Music Group laid off multiple high-profile executives. On October 14, UMG announced that it was laying off several executives as the company finalized a 2024 restructuring plan. In response to news of the UMG layoffs, president of Top Dawg Entertainment (TDE), Terrence "Punch" Henderson, sparked conversation on X, asking: "Where have all the black ppl gone in the music business???" He also wrote about the importance of Black women's leadership in the music industry. Two of the prominent executives let go from UMG - Tunji Balogun and Nicole Wyskoarko - are Black. Beyond the high-profile executives, investment in Black genres like hip-hop and R&B have declined since the late 2010s. Hip-hop and R&B have lost market share in recent years as labels focus on catalog management and rising genres like K-pop and country. These cuts come amidst a flurry of industry-wide layoffs - Warner Music Group (WMG) and Sony have also undergone restructuring in the past few years. In 2023, WMG announced its plan to cut 270 jobs, or approximately 4% of its global workforce. That number was eventually raised to 750 that same year. The ongoing uncertainty in the music industry comes amidst a tough business environment for major labels and streamers due to looming questions about AI's impact on the industry and stalled subscriber growth on DSPs like Spotify.

Record of the Day
Oct 15th, 2026
Jim Roppo named Vice Chairman of Warner Records Group.

Jim Roppo named Vice Chairman of Warner Records Group. Seasoned leader brings wide-ranging expertise from nearly three decades at Universal Music Group Appointment comes amid run of chart-topping hits and global breakthroughs for Warner Records Group Warner Records Group today announced the appointment of widely respected music executive Jim Roppo to the role of Vice Chairman. Based in Los Angeles and reporting to Warner Records Group Chairman & CEO Aaron Bay-Schuck, Roppo will oversee operations across the group's labels. His start date will be confirmed at a later time. Roppo joins the company following nearly three decades at Universal Music Group, where he most recently served as Chairman and CEO of Republic Records, overseeing global strategy, operations, and artist development. Prior to that, he was President and COO of Republic Collective, an umbrella group housing flagship imprints including Republic, Island, Def Jam, and Mercury. Aaron Bay-Schuck, Chairman & CEO of Warner Records Group, said, "Everything we do is rooted in artist development, and Jim has spent his career ensuring that creatives have the tools, resources, and support to reach their full potential. Few have excelled across so many parts of our business - from digital to commerce to marketing - and that range, paired with a track record of breaking stars, will be invaluable as we accelerate the next phase of growth for Warner Records Group." Jim Roppo said, "I'm excited to join Warner Records at such an important moment, with undeniable momentum across the roster. My focus has always been on backing great music and helping teams win, and I look forward to bringing that to Warner. My biggest thanks to Aaron for this opportunity." After joining Republic Records in 2012 to modernize its marketing and commercial strategy, Roppo rose through the ranks from EVP/GM to Co-President before being named Chairman & CEO of the label in 2025. During his tenure, he helped build the label's modern commercial engine - spearheading digital, data, and international launch execution - and powered historic campaigns for the biggest artists across UMG's roster. Roppo previously held posts at Island Def Jam Music Group, rising to Senior Vice President of Sales while guiding retail and commercial strategy. He joins Warner Records Group as the company continues to break global cultural icons, with sustained creative and commercial momentum across genres. Recent highlights include pop icon Madonna's return to the label, which delivered a U.S. and U.K. No. 1 album alongside her highest domestic sales week in over a decade. There have also been massive global breakthroughs and chart-topping hits from Zach Bryan, Benson Boone, Teddy Swims, and Sombr; landmark releases from rock titans Linkin Park; dominant country runs from ACM award-winner Cody Johnson alongside rising stars Gavin Adcock, Hudson Westbrook, and Avery Anna via Warner Records Nashville; and an exciting new wave of talent including Blake Whiten, Alyssa Grace, Dijon, and AZ Chike.

Digital Music News
Oct 14th, 2026
Nobody's safe as big shakeup hits Universal Music Group: Def Jam, Republic, Interscope, Polydor among the impacted labels on both sides of the atlantic.

Nobody's safe as big shakeup hits Universal Music Group: Def Jam, Republic, Interscope, Polydor among the impacted labels on both sides of the atlantic. Nobody's safe as big shakeup hits Universal Music Group: Def Jam, Republic, Interscope, Polydor among the impacted labels on both sides of the atlantic ashley king october 14, 2026. Universal Music Group enacts some major reductions, leading to layoffs impacting the US, UK, and possibly other affiliated organizations. Universal Music Group (UMG) has started the process of another major wave of layoffs across its operations, affecting several top executives. The move has long been anticipated, continuing a process that was first announced back in January 2024. It follows around 200 layoffs at the company's Canadian operation last month and also affects "more than 12 roles" there, which represent approximately 6-7% of UMG's workforce in Canada. Among the key departures, some of which are transitioning to consulting roles, include Jim Roppo, CEO of Republic Records; Tunji Balogun, Chairman/CEO of Def Jam; Ben Mortimer, President of Polydor UK; and Sam Riback, Co-President of Pop/Rock A&R, Interscope. The news follows the announcement just a day prior that Rebecca Allen would be stepping down from her role as Chief Artist and Strategy Officer at Universal Music Group UK after 27 years with the company. "At Universal Music Group, our consistent success has been built on our ability to anticipate industry changes. That includes acting early to better serve all our artists and songwriters and to capture opportunities in music's fastest-growing areas," said UMG in a statement to Digital Music News. "Our industry-leading investment in artist development has always guided that work and will continue to do so. We're bringing in new skills and technology and connecting expertise across our teams to deliver greater global impact and efficiency. Where we have made the difficult decision to remove certain roles, we are deeply grateful for the contributions of the people leaving us." The layoffs continue an ongoing trend affecting all three majors over the past several years, but UMG's move is significant. The company's revenue had grown to nearly $7.2 billion in the first half of the year, up 5.3% from the first half of 2025. However, costs related to consolidating UMG's $775 million acquisition of Downtown Music, along with other factors - including its shares plunging ~33% year-to-date and tepid streaming subscriber growth - have severely impeded it since then. Meanwhile, Warner Music has also recently reduced its employee roster, while Sony Music has also laid off a number of staff in recent years.