Paytm Labs

Digital payments, loans, investments, and insurance

Product Manager - UPI Product

Product ManagementConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

Three to five years of product management experience, with a mandatory focus on consumer-facing products or fintech.
Deep understanding of user psychology, engagement funnels, and conversion mechanics in high-frequency consumer applications.
Ability to translate ambiguous problems into structured hypotheses and ship iterative solutions quickly.
Comfort with SQL and product analytics tools such as Mixpanel, Amplitude, Metabase, or equivalent.
Strong written and verbal communication skills, including writing clear product requirements documents, presenting to leadership, and aligning cross-functional stakeholders.
Demonstrated ownership of end-to-end feature delivery across product, engineering, and go-to-market.

Responsibilities

Own the end-to-end product vision, roadmap, and execution for one or more UPI surfaces.
Drive seamless payment flows covering initiation, authentication, success and failure states, and the post-transaction experience.
Improve funnel metrics, including conversion, success rate, and drop-off, through A/B testing and experimentation.
Work with NPCI guidelines and monitor regulatory changes to ensure compliance while maintaining the user experience.
Identify friction in the UPI journey using data, user research, and support insights, then ship targeted fixes.
Design and launch features that drive engagement, frequency of use, and top-of-wallet positioning.
Own discovery and nudge strategies that help users adopt new UPI capabilities.
Collaborate with design to maintain a fast, trustworthy, and intuitive payment experience.
Define success metrics, including service-level agreements, success rates, and latency benchmarks, and hold engineering accountable to them.
Build escalation frameworks and incident response playbooks for payment failures.
Ensure platform readiness for high-traffic events such as festive seasons, the Indian Premier League, and government disbursements.
Build and maintain dashboards tracking north-star and guardrail metrics across the UPI funnel.
Drive rapid experimentation from hypothesis through testing, learning, and scaling.
Generate and share insights that influence upstream decisions in engineering, design, and business.

Desired Qualifications

Prior experience working in a UPI-regulated environment or with NPCI product constructs.
Experience with zero-to-one product development alongside maintaining and scaling existing product surfaces.
Exposure to growth, lifecycle, or customer relationship management-driven product work.

About Paytm

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the Role

UPI is the backbone of India's digital payments revolution — and Paytm is one of its largest participants, processing hundreds of millions of transactions every month. We are looking for a Product Manager to join our UPI team and drive product strategy, user growth, and experience excellence across our UPI-powered flows.This role sits at the intersection of consumer behaviour, financial infrastructure, and regulatory nuance. You will own high-impact product surfaces and work closely with engineering, design, data, and business teams to ship products that millions of Indians use daily.

Key Responsibilities

1. Core UPI Product Ownership-

- Own end-to-end product vision, roadmap, and execution for one or more UPI surfaces

- Drive seamless payment flows: initiation, authentication, success/failure states, and post-transaction experience

- Continuously improve funnel metrics — conversion, success rate, and drop-off — through A/B testing and experimentation

- Work with NPCI guidelines and stay ahead of regulatory changes to ensure compliance without compromising experience

2. User Experience & Growth

- Identify friction points in the UPI journey using data, user research, and support insights, then ship targeted fixes

- Design and launch features that drive engagement, frequency of use, and top-of-wallet positioning

- Own discovery and nudge strategies that help users adopt new UPI capabilities

- Collaborate with design to maintain a fast, trustworthy, and intuitive payment experience

3. Platform Reliability & Scale

- Define success metrics (SLAs, success rates, latency benchmarks) and hold engineering accountable to them

- Build escalation frameworks and incident response playbooks for payment failures

- Ensure platform readiness for high-traffic events such as festive seasons, IPL, and government disbursements

4. Insights & Experimentation

- Build and maintain dashboards that track north-star and guardrail metrics across the UPI funnel

- Drive a culture of rapid experimentation — hypothesis → test → learn → scale

- Generate and socialise insights that influence upstream decisions in engineering, design, and business

Required Qualifications

- 3–5 years of product management experience with a mandatory focus on consumer-facing products or fintech

- Deep understanding of user psychology, engagement funnels, and conversion mechanics in high-frequency consumer apps

- Proven ability to translate ambiguous problems into structured hypotheses and ship fast, iterative solutions

- Comfort with SQL and product analytics tools (Mixpanel, Amplitude, Metabase, or equivalent)Strong written and verbal communication skills — ability to write crisp PRDs, present to leadership, and align cross-functional stakeholders

- Demonstrated ownership mindset: you have shipped features end-to-end across product, engineering, and go-to-market

Good to Have

- Prior experience working in a UPI-regulated environment or with NPCI product constructs

- Experience with 0→1 product development alongside maintaining and scaling existing surfaces

- Exposure to growth, lifecycle, or CRM-driven product work

Why Join Us

- Work on one of India's most critical financial infrastructure products — UPI — at massive scale

- Join a high-performance product org with strong engineering depth and a bias for shipping

- Influence product decisions that affect hundreds of millions of transactions every day

- Operate in a fast-moving, ownership-driven culture where PMs have real authority — and real accountability

Compensation

If you are the right fit, we believe in creating wealth for you. With 500 mn+ registered users, 25 mn+ merchants, and unmatched transaction data depth, Paytm is uniquely positioned to define the next chapter of UPI in India — and we want you to help write it.

Requirements at a Glance

Experience Level: Mid

Benefits

Health & Wellbeing - Your group health benefits are 100% funded by us, and start on your first day.
Travel the World - Even though we are currently working remotely, usually our employees make frequent international business-related trips while working on exciting projects.
Continuous Learning - We're passionate about learning and strive to constantly improve and innovate. We learn from others, our challenges & our successes.
Connection - In this virtual world, we stay connected through events like game nights, movie nights, arts & crafts sessions (like Origami), meditation sessions, and much more.
Autonomy & Flexibility - You get to define how you want to make an impact. We truly believe that great things happen when people are given the trust and freedom to create their own path.
Beautiful Office - Whenever we return back to the office, you’ll get to check out our awesome workspace, complete with pool and ping pong tables, a snack-filled kitchen, and tons of cozy work spaces.

About the Company

Paytm Labs

Digital payments, loans, investments, and insurance

Paytm Labs offers an integrated digital payments and financial services platform in India for individuals and businesses, covering UPI payments, mobile recharges, bill payments, ticket bookings, loans, investments, insurance, metro cards, and more. Users initiate payments or financial actions in the app, which are processed through UPI and payment gateways, with revenue from transaction fees and commissions on financial services. It differentiates itself through a large ecosystem of merchants and users, a wide range of services in one app, and a focus on customer support and trust. Its goal is to make a broad set of financial services easily accessible to mass-market users while growing revenue via payment processing and financial services partnerships at scale.

Company size: 10,001+
Company stage: IPO
Headquarters: Noida, India
Founded: 2014

Recently Posted Jobs

Explore more opportunities at Paytm Labs

See more jobs