Assistant Front Office Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place.

At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success. Here, you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevue’s luxury landscape.

Benefits offered to full-time associates:
Paid Time Off
-2.15 hours for every 40 hours worked~14 days
-7 Paid Holidays, 2 Floating Holidays
-Medical (through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date
-Competitive Matching 401K
-Health Savings Account
-Healthcare Flexible Saving Account
-Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
-Supplemental Short-Term Disability Insurance
-Basic Life and Accidental Dismemberment Insurance
-Basic Long-Term Disability Insurance
-Life Insurance buy-ups
-Employee Assistance Program
-Pet Insurance


Benefits offered to part-time associates:
-Sick Time (accrue 1 hour for every 30 hours worked).


Benefits offered to all associates:
-Competitive Salary
-Competitive Matching 401K
-Cash incentives programs

What you will have an opportunity to do:

InterContinental Seattle Bellevue is looking for an Assistant Front Office Manager. As key members of our team, the Assistant Front Office Manager will play a pivotal role in ensuring seamless guest experiences and upholding our reputation for excellence. We're looking for candidates who not only possess strong leadership skills but also have a keen eye for detail and a passion for delivering exceptional customer service.

Every day is different, but you’ll mostly be:

• Assisting in all aspects of front desk and guest services operations during your assigned shift.

• Conducting inventory of supplies and informing leadership of necessary purchases.

• Primarily responsible for serving as Manager on Duty (MOD) during PM shifts, ensuring seamless hotel operations and exceptional guest service.

• Supervise colleagues’ performance, provide feedback, and initiate corrective or disciplinary actions, when necessary, in adherence to company policies.

• Promptly informing management of any potentially serious issues.

• Ensuring that all staff members are adequately trained and equipped to perform their duties efficiently.

• Championing onboarding of new hires and training of all Front Office team members.

• Providing guests with prompt and professional attention, ensuring they feel welcomed upon arrival and throughout their stay.

• Addressing/logging guest complaints appropriately and escalating concerns when necessary.

• Adhering to service recovery measures to guarantee total guest satisfaction.

• Communicating any VIP guests, special needs, or requests to the staff and ensuring their execution.

• Contributing to the achievement of AAA and Forbes Luxury standards.

• Collaborating to achieve departmental goals related to guest satisfaction, revenue, profit, and IHG One Rewards enrollments.

• Ensuring adherence to procedures for the security of financial transactions and guest safety.

• Conduct routine inspections of the front office and public areas to maintain high standards of appearance and promptly address any deficiencies.

• Fostering teamwork and quality service through daily communication and coordination with other departments, including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, Maintenance, Valet, HOA, and Retail Vendors.

• Other duties as assigned.

What are we looking for?

• One year or more experience in Front Office/Guest Services, including supervisory experience, or an equivalent combination of education and practical experience.

• Must be able to maintain a valid and current Food Handler’s card, in case In-Room Dining orders are requested.

• Effective communication skills are essential for interacting with associates, guests, and the leadership team.

• Strong problem-solving, reasoning, motivational, organizational, and training abilities are necessary.

• Flexibility to work nights, overnights, weekends, and holidays is required.

• Ability to stand for up to 8 hours per day or extended periods is necessary.

• Experience with Opera Cloud PMS is advantageous but not mandatory.

• Preference will be given to candidates with luxury hospitality experience or knowledge. However, a fundamental understanding of luxury standards is required.

Compensation:

$28.50

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$29.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.