Associate – Sales and Support Customer Care
Sutherland
Associate – Sales and Support Customer Care
Sutherland
Global BPO providing customer lifecycle management
Consultants in this role get to: Be the Point of Contact: Ensure every customer is provided a world-class support experience when using Godaddy products. Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base. Identify and relate with various customer needs and scenarios. Transfer customers to appropriate departments when required. Be a Problem Solver: Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner. Know the Business: Remain updated in client and industry led processes, technology applications, utilities, and products. Be the Expert: Utilize various client-based tools and applications for customer management and servicing. Conduct data entry documentation, and case management. Strengthen Relationships: Work and partner with others: Within a team-based environment. Consistently Deliver: Achieve and maintain required metrics and goals.
Our most successful candidates will have: - Excellent knowledge of Portuguese (B2 spoken – B1 English spoken) - Spanish consultants: English B1 spoken - Some experience in a service or support center and related understanding of technical troubleshooting - Strong communication skills - Able to work positively in a fast-paced, changing environment. - Ability to multitask and have excellent organizational skills. - Creative, savvy articulate individuals, able to use great communication & decision-making skills and a positive outlook to help customers, manage problems and find ways to go above and beyond. - Willingness or skills for a customer-oriented job - Ability to work on flexible shifts, agreed in advance with the team - Precision, loyalty, organization - Articulate, bright and curious - Passionate about service - Sales experience preferred - High school diploma
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Global BPO providing customer lifecycle management
Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.
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