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Four Seasons

Luxury hotel management with branded residences

Front Desk Supervisor

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeMexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

  • At least 2 years of relevant work experience in a luxury hotel.
  • Ability to proactively manage resources strategically.
  • Ability to work independently and under pressure in a dynamic, fast-paced environment.
  • Excellent teamwork, multitasking, collaboration, communication, and interpersonal skills.
  • Advanced English and proficiency in reading, writing, and oral communication in Spanish.
  • Ability to operate computer and office equipment.
  • Excellent organizational skills and strong attention to detail.
  • Ability to manage multiple tasks and projects simultaneously and prioritize efficiently.

Responsibilities

  • Support managers in supervising the Rooms Division, focusing on supporting and working alongside Front Desk Agents during the shift.
  • Cover shifts as Manager on Duty, including shifts that may require overnight work.
  • Participate in assigning and blocking rooms for arrivals, ensuring discrepancies are resolved promptly; review daily arrivals to ensure appropriate care for guests with special requirements, VIP guests, and groups.
  • Manage all guest interactions with hospitality and professionalism, accommodate special requests when possible, resolve guest complaints, and assist with inquiries about hotel services, operating hours, key personnel, internal events, directions, and other relevant information.
  • Respond accurately and promptly to all guest requests in person, by phone, through FS Chat, or by email.
  • Check guests out at the end of their stay, verify guest satisfaction, collect keys, record pending charges, present the final bill, and accurately settle accounts by credit card or cash.

About the Company

Four Seasons

Luxury hotel management with branded residences

Four Seasons manages a global network of luxury hotels, resorts, and branded residences under the Four Seasons name, typically without owning the real estate. It earns mainly through management fees tied to hotel revenue and operating profit, plus licensing and fractional ownership fees. Its differentiator is a strict focus on quality, service, culture, and brand, with offerings like branded residences and Four Seasons Residence Clubs that blend hotel services with ownership. Its goal is to maintain leadership in luxury hospitality by delivering exceptional guest experiences, expanding premium properties globally, and offering distinctive ownership that ties guests to the Four Seasons lifestyle.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Toronto, Canada
Founded
1993

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