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Astrana Health

Technology-enabled platform delivering value-based care

Performance Improvement Specialist - Quality

Business OperationsUpdated on Nov 13
Full-timeMonterey Park, CA, USA$70.3k - $80k /yr

About the Job

Requirements

  • A bachelor's degree in nursing, healthcare administration, business, public health, or a related field, or equivalent experience.
  • At least 2 years of experience in healthcare or managed care, working in medical operations and/or quality improvement.
  • At least 2 years of experience in provider relations, provider services, or related experience in a healthcare setting.
  • Experience with Medicare Fee-for-Service.
  • Strong written and verbal communication skills, including the ability to tailor information to different audiences.
  • Strong priority management and the ability to work independently and manage time and resources effectively.
  • High proficiency in Microsoft Office, including Outlook, Excel, Word, PowerPoint, SharePoint/OneDrive, and Teams.
  • Frequent travel within the assigned service area.

Responsibilities

  • Develop and maintain relationships with assigned provider groups, including decision makers and office staff, to understand quality reporting readiness and processes.
  • Partner with assigned providers to inform them about ACO quality performance and reporting requirements.
  • Conduct routine visits to providers in the assigned territory to build trust and maintain open communication between the ACOs and providers.
  • Deliver personalized, on-site assistance with quality reporting processes at provider offices.
  • Independently analyze quality performance gaps, identify improvement opportunities, and lead quality improvement initiatives with market and provider teams to drive performance outcomes.
  • Collaborate with the manager to develop and maintain ACO Quality educational materials.
  • Communicate clearly and efficiently with providers and office staff.
  • Participate in cross-functional teams to complete work and resolve provider issues.
  • Support ACO Participant Providers with quality measure education, quality outcome reporting readiness, electronic health record documentation improvement, electronic health record system troubleshooting and/or vendor coordination, and quality outcome data submission assistance.

Desired Qualifications

  • Familiarity with ACO quality reporting.
  • Proficiency with common electronic health record systems.
  • Experience working with Accountable Care Organizations and/or the Medicare Shared Savings Program.
  • Professional proficiency in spoken Chinese (Mandarin and/or Cantonese).

About the Company

Astrana Health

Technology-enabled platform delivering value-based care

Astrana Health runs a physician-focused, technology-enabled care platform that supports providers in delivering proactive, preventive, value-based care. Its end-to-end system coordinates care across affiliated networks, a management services organization, and primary, specialty, and ancillary clinics to help more than 20,000 providers and over 1.6 million Americans in value-based arrangements. How it works: the proprietary platform connects clinicians, patients, and care settings, enabling proactive care planning, care coordination, and efficient delivery of services in primary and specialty care. The company differentiates itself by combining a large provider network, an MSO, and clinics with a single tech platform to scale value-based care and improve patient experiences and outcomes rather than relying on fragmented, fee-for-service models. Its goal is to create a healthcare system that delivers better care, better experiences, and better outcomes for all.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Alhambra, CA
Founded
Not listed

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