Customer Account Administrator

Shift Pattern is Monday to Friday, 14:00 - 22:00 (30 minute unpaid break)

Key Responsibilities

• Liaise with customers on a day-to-day basis to provide support and advice on any queries.
• Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities.
• Arrange shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels, in accordance with customer specifications.
• Manage stock movements and transfers via WMS System.
• Liaise with re-works to plan and cost any pre-retail requirements.
• Gather data to produce invoices and deal with PO issues when required.
• Carry out work according to customer requirements or following a plan set by others, working within agreed timescales.
• Provide guidance, support and informal coaching to administrators and new colleagues. 
• Ensure tasks are completed in a timely manner to enable the next stage to be carried out.
• Able to apply vigilance and care in approach to work, judging when and who else to involve
• Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.

Skills & knowledge

• Excellent command of the English language, both written and spoken and good communication skills

• Advanced Level Microsoft office skills (Outlook, Word, Excel, PowerPoint)

• Ability to prioritise tasks within a daily work allocation, defined timetable or routine

• Accurate and reliable

• Administration and organisation skills

• Able to work as part of a team as well as on their own

• The role would suit a person that has had at least one years’ experience in a similar role and environment.

• Knowledge of the industry

• Knowledge of principles and practices of organisation, planning, records management and general admin.