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Level 3 Audiovisual

Designs, builds, and integrates AV/IT systems

IT Manager

System AdministrationPosted on Nov 12
Full-timeMesa, AZ, USANo salary listedIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • At least 7 years of progressive IT experience is required.
  • At least 2–3 years of experience leading or supervising IT staff is required.
  • Experience operating within an IT Service Management framework is required.
  • Experience managing IT budgets, forecasting, and asset lifecycles is required.
  • A strong background in systems administration and endpoint management is required.
  • Strong IT Service Management and governance capability is required.
  • Process design, documentation, and policy development skills are required.
  • A solid understanding of systems administration, identity, and endpoint management is required.
  • Budgeting, forecasting, and cost-control skills are required.
  • Ability to translate business needs into supportable IT services is required.
  • Written and verbal communication skills are required.
  • Ability to lead strategically and tactically is required.
  • Ability to think in systems and processes, rather than just tools, is required.
  • Ability to prioritize work based on business impact and risk is required.
  • Ability to identify process gaps and proactively correct them is required.
  • Ability to work independently and collaboratively across departments is required.
  • Experience owning, administering, and governing enterprise IT platforms, including IT Service Management platforms, identity and productivity platforms, endpoint management systems, security and access management tools, networking environments, and business software-as-a-service platforms, is expected.

Responsibilities

  • Own and continuously improve the IT Service Management framework to ensure IT work is delivered consistently, predictably, and transparently.
  • Act as system owner for the IT Service Management platform, including incident, request, change, asset, knowledge, and reporting functions.
  • Design, document, implement, and enforce IT policies, standards, and procedures governing how technology is requested, delivered, secured, and supported.
  • Ensure all IT work flows through defined intake, approval, and prioritization processes.
  • Balance business responsiveness with operational discipline by enforcing structured workflows while maintaining stakeholder relationships.
  • Review service metrics, trends, and feedback to drive continuous improvement and communicate value to leadership.
  • Provide senior-level, hands-on oversight of systems administration across endpoints, software-as-a-service platforms, identity systems, and core IT services.
  • Participate in system configuration, administration, troubleshooting, and escalation as appropriate.
  • Ensure technology solutions support real-world business workflows and minimize friction.
  • Serve as the escalation point for complex technical issues with material business impact.
  • Embed operational processes into systems administration activities to reduce reliance on tribal knowledge or individual heroics.
  • Lead, coach, and develop IT team members through regular feedback, goal setting, and performance management.
  • Set expectations for service ownership, documentation, and process adherence.
  • Hold the IT team accountable for executing work consistently and according to defined standards.
  • Partner with Finance, Human Resources, Operations, and other business leaders to ensure IT services support functional objectives.
  • Own the IT operating budget, including forecasting, variance tracking, and cost optimization.
  • Manage hardware, software, licensing, and vendor spend with a focus on business value and total cost of ownership.
  • Develop and maintain lifecycle plans for endpoints, systems, and platforms to support predictable operations and reduce risk.
  • Ensure technology spending follows defined governance and approval processes.
  • Communicate cost, risk, and value tradeoffs to leadership and recommend courses of action.
  • Own lifecycle management for all IT assets, including procurement, deployment, refresh, and decommissioning.
  • Ensure standardized endpoint builds, security baselines, and management tooling are in place and enforced.
  • Maintain accurate, auditable asset and license records within the IT Service Management platform.
  • Ensure onboarding, role changes, and offboarding processes are timely, repeatable, and policy-driven.
  • Partner with Human Resources and Finance to align device and access lifecycle with the employee lifecycle.
  • Ensure strong identity, access, and endpoint security practices are consistently applied.
  • Own IT security, acceptable-use, and access policies, ensuring they are practical, enforced, and auditable.
  • Communicate security risks and controls in business terms.
  • Partner with leadership to assess acceptable risk and implement appropriate controls.
  • Ensure IT processes support business continuity, resilience, and audit readiness.
  • Lead and contribute to special projects and cross-functional initiatives that use technology to improve business outcomes.
  • Partner with executive leadership and functional owners to evaluate, plan, and execute technology-driven initiatives.
  • Support company growth, operational changes, integrations, or acquisitions impacting IT.
  • Research, assess, and recommend technologies, tools, or process improvements aligned with business objectives.
  • Advise leadership on emerging technology opportunities and risks.

Desired Qualifications

  • A four-year degree in Information Technology, Computer Science, or a related field is preferred.
  • IT Service Management certification such as ITIL or equivalent is preferred.
  • Microsoft 365 or endpoint management certifications are preferred.
  • Security-related certifications are a plus.
  • Experience owning or administering an IT Service Management platform such as Freshservice or an equivalent is preferred.
  • Experience managing Microsoft 365 environments, including identity, access control, collaboration, and security features, is preferred.
  • Experience managing endpoint lifecycles for Windows and macOS devices in a business environment is preferred.
  • Experience supporting and governing software-as-a-service business systems such as enterprise resource planning, project management, collaboration, or knowledge platforms is preferred.
  • Experience operating in a cloud-first or fully cloud-hosted IT environment is preferred.
  • Experience aligning IT operations, budgets, and lifecycle planning to business objectives is preferred.

About the Company

Level 3 Audiovisual

Designs, builds, and integrates AV/IT systems

Level 3 Audiovisual is a global, full-service provider that designs, builds, and integrates audiovisual and IT systems. It guides clients from initial needs through design, engineering, implementation, and ongoing support, acting as a single-source partner for strategy, project management, systems programming, training, and monitoring. The company’s approach centers on in-house design/build capabilities and end-to-end project oversight, ensuring interoperability across AV/IT technologies. What sets Level 3 apart is its ability to offer a complete, globally managed solution from concept to operation, under one roof, backed by program management and ongoing support. Its goal is to turn clients’ visions into working, integrated technology environments that meet diverse requirements and standards.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Mesa, AZ
Founded
1996

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