Full-Time

People Technology Lead

Posted on 9/16/2025

SpotOn

SpotOn

1,001-5,000 employees

Payment processing and customer engagement platform

Compensation Overview

$124k - $140k/yr

+ Company Stock Plan

San Francisco, CA, USA

Hybrid

Hybrid position requiring in-office presence 3 times a week.

Category
People & HR (2)
,
Requirements
  • 3+ years of experience at a mid-sized organization (800-3,000 employees) with full ownership and operational responsibility for the people technology stack.
  • Proven ability to manage complex, cross-functional technology projects from planning through execution.
  • Experience with API integrations, system connections, data mapping, and system architecture design.
  • Hands-on ownership of ADP, including administration, configuration, and ongoing optimization.
  • Advanced Excel proficiency, with the ability to build complex reports and analyze large datasets.
  • Proficiency with business intelligence tools (e.g., Power BI, Tableau, Looker) to deliver scalable, visually compelling people analytics solutions.
  • Strong people data analysis experience, including standard HR metrics (e.g., attrition, engagement, headcount trends), with the ability to translate insights into actionable business strategies.
  • Track record of leading system transformations, including migrations from one platform to another.
  • Solid understanding of HR compliance requirements and data governance frameworks.
  • Knowledge of data privacy regulations and security best practices.
  • Deep expertise in People systems and technologies, including HRIS, ATS, and LM with the ability to optimize platforms to enhance employee experience and accelerate People program outcomes.
Responsibilities
  • People Technology * Drive end-to-end ownership of our people technology infrastructure, from maintaining and optimizing existing systems to implementing new solutions, while architecting seamless integrations across our technical ecosystem to ensure optimal performance, reliability, and scalability.
  • * Lead the strategic implementation of AI-powered solutions within our people technology stack, identifying automation opportunities to drive operational efficiencies, while developing comprehensive training programs and change management strategies to ensure successful adoption and maximize the transformative impact of AI tools across all SpotOn.
  • * Develop and execute change management strategies that drive adoption of new systems an processes across all levels of the organization.
  • * Drive operational excellence by architecting comprehensive documentation, automating routine processes, and establishing scalable best practices that streamline system maintenance, accelerate integrations, and empower teams to operate efficiently across our technical infrastructure.
  • * Lead complex People Technology projects from initiation to closure, including system implementations, upgrades, integrations, and new module deployments. Develop detailed project plans, manage timelines, budgets, and resources effectively.
  • * Establish and manage a robust support model for all People Technology systems, including troubleshooting, bug fixes, and ongoing maintenance. Ensure system stability, performance, and user satisfaction.
  • Stakeholder Partnership * Collaborate extensively with IT, Finance, and People Teams to understand their needs, gather requirements, and provide expert guidance on technology solutions.
  • * Act as the primary liaison between People teams and IT for all People Technology-related matters.
  • * Communicate project status, challenges, and successes to all relevant stakeholders.
  • Compliance & Security * Establish and enforce best practices for data governance, compliance, system configurations, and user access to ensure data integrity and security.
  • * Ensure all People Technology systems and processes adhere to compliance requirements and other relevant regulatory frameworks.
  • * Develop and maintain robust internal controls to safeguard HR data integrity and confidentiality.
  • People Analytics * Responsible for enterprise-wide employee reporting. Streamline data delivery processes, building automated self-service dashboards, and establishing scalable reporting solutions that create operational efficiencies.
  • * Support in developing people data visualization and comprehensive reporting solutions, leveraging dashboard to transform complex workforce data into compelling insights. Translate people analytics into strategic talent initiatives that drive organizational effectiveness and employee engagement.
  • * Maintain and optimize a people data infrastructure by harmonizing information across multiple global People systems, while applying deep understanding of organizational dynamics, People processes, and business operations to implement comprehensive validation frameworks that guarantee data accuracy and validity.

SpotOn provides payment processing solutions and integrated customer engagement tools tailored for small businesses such as restaurants, retail stores, and service providers. It offers an end-to-end digital platform that helps businesses get paid faster, increase revenue, and improve efficiency by unifying payments, loyalty, booking, and ordering with operational tools into one system. Transactions generate revenue for SpotOn through processing fees and subscription fees for software services, while its consumer-facing app connects customers to merchants for deals, rewards, appointments, and orders. Compared with competitors, SpotOn combines payment processing with a wide suite of engagement and business-management tools in a single, easy-to-use platform backed by 24/7 customer support. The company’s goal is to help small businesses grow by simplifying payments, boosting customer engagement, and streamlining operations.

Company Size

1,001-5,000

Company Stage

Series F

Total Funding

$915M

Headquarters

San Francisco, California

Founded

2010

Simplify Jobs

Simplify's Take

What believers are saying

  • Popmenu partnership streamlines data flow, boosting restaurant revenue.
  • Loman AI automates 24/7 phone orders, capturing peak-hour sales.
  • AWS-powered Picked for You AI personalizes menus, increasing online revenue.

What critics are saying

  • Square and Toast capture SMB restaurants, eroding SpotOn merchants.
  • Third-party platforms like DoorDash dominate 60% digital orders.
  • Restaurant insolvencies shrink SpotOn's SMB addressable market.

What makes SpotOn unique

  • SpotOn integrates POS with marketing, loyalty, and 24/7 support for SMBs.
  • GoTo Place app enables commission-free direct restaurant orders.
  • DayCheck with Visa Direct delivers instant tip payouts without prefunding.

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Benefits

Medical, Dental and Vision Insurance

401k with company match

RSUs

Paid vacation, holiday and sick time

Headspace membership

Home office equipment

Monthly cell phone and internet stipend

Unlimited access to virtual audio and visual workouts

Subscription to Linkedin Learning

Tuition reimbursement

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

0%
Technology AI Insights
Jan 29th, 2026
Loman AI Partners with SpotOn to Automate Restaurant Phone Orders

Loman AI partners with SpotOn to automate restaurant phone orders. Loman AI, a leading voice AI phone answering platform for restaurants, has partnered with SpotOn, a top restaurant technology provider, to bring AI-powered phone automation directly to SpotOn POS users. This collaboration turns a longstanding operational bottleneck the restaurant phone into a 24/7 revenue-generating channel, allowing operators to capture every opportunity while reducing front-of-house stress. Through this integration, restaurants using SpotOn can now deploy Loman's AI voice agent to manage inbound calls around the clock. The system answers calls instantly, takes orders, books reservations, securely processes payments, addresses guest inquiries, and integrates seamlessly with the restaurant's POS system. As a result, restaurants eliminate missed calls during peak hours, improve order capture rates, and ensure no revenue is lost due to understaffing or high call volumes. For SpotOn operators, the benefits are clear and substantial. They include: * 24/7 call answering with zero hold time * Automated order and reservation handling * Elimination of missed calls during busy periods * Higher inbound order capture and increased average order value * Reduced pressure on front-of-house staff * Enhanced guest experiences through consistent, instant service * Scalable handling for promotions, events, and peak hours * Seamless integration into existing workflows "The phone is still one of the biggest revenue channels in restaurants, and it's been broken for years," said Christian Wiens, Founder and CEO of Loman AI. "This partnership with SpotOn gives operators a real solution. Calls get answered instantly, orders get captured, reservations get booked, and teams can focus on hospitality instead of juggling ringing lines. It's a direct upgrade to revenue, operations, and guest experience." Moreover, this collaboration allows SpotOn restaurants to modernize their guest communication layer, scale service without increasing labor costs, and safeguard revenue during peak demand using AI automation. "Our goal is to give restaurants tech that actually makes the shift easier," said Bryan Solar, Chief Product Officer of SpotOn. "Every call is revenue on the line. With Loman, operators keep the phone from becoming a bottleneck, protect peak-hour sales, and free up the team to move faster on the floor." By integrating AI-powered voice solutions into daily operations, SpotOn restaurants can now transform customer interactions into efficient, revenue-generating opportunities, enhancing both operational efficiency and guest satisfaction.

The Associated Press
Jan 28th, 2026
Loman AI partners with SpotOn to bring 24/7 voice AI phone automation to restaurants

Loman AI, a voice AI phone answering platform for restaurants, has partnered with SpotOn, a restaurant technology company, to bring AI-powered phone automation to SpotOn POS users. The integration enables restaurants to automate inbound calls 24/7, with Loman's AI agent handling orders, reservations, payments and customer queries whilst integrating directly into point-of-sale systems. The partnership aims to eliminate missed calls during peak hours, increase order capture rates and reduce front-of-house labour pressure. Loman's system answers calls instantly with zero hold time and includes AI-driven upselling capabilities. "The phone is still one of the biggest revenue channels in restaurants, and it's been broken for years," said Christian Wiens, founder and CEO of Loman AI. SpotOn users can activate Loman immediately through their dashboard.

Financial IT
Oct 16th, 2025
SpotOn and Visa Direct Enable Fast, Seamless Payouts for Tipped Employees

SpotOn and Visa Direct enable fast, seamless payouts for tipped employees. SpotOn, the leading restaurant management system trusted by independent restaurants nationwide, today announced its collaboration with Visa, a global leader in digital payments, to implement Visa Direct. With Visa Direct integrated into SpotOn's DayCheck solution, restaurant owners can simplify tip payouts and cash flow, while employees gain rapid access to their earnings through Visa's trusted payment network, helping boost satisfaction, retention and financial control. "Independent restaurants are under pressure to do more with less, and that includes finding ways to support their teams," said Doron Friedman, Chief Innovation Officer at SpotOn. "By working with Visa to bring Visa Direct into DayCheck, we're giving operators a way to simplify tip payouts and cash flow, while empowering employees with the flexibility to access their earnings rapidly. It's a win-win that strengthens both restaurants and the people who power them." With SpotOn Teamwork and DayCheck, enabled by Visa Direct's payment capabilities, operators can skip manual calculations, cash handling, and delayed payouts. Unlike other solutions, DayCheck doesn't require prefunding (setting aside funds in advance) for qualified merchants, enabling stronger cash flow while making tip distribution faster and more transparent. Behind the scenes, Astra powers seamless, rapid payouts enabling SpotOn to move tip funds without requiring prefunding or manual cash handling. Astra's enterprise-grade payments infrastructure manages everything from initiation to settlement, with automated treasury functions that reduce operational friction and help operators elevate their employee experience. This digital-first process reduces administrative burdens for owners and helps them stand out as employers of choice.

SpotOn
Jul 7th, 2025
SpotOn Taps Amazon Web Services to Launch AI-Powered Menu Recommendation "Picked for You" Feature to Help Restaurants Boost Online Revenue

San Francisco, CA - July 7, 2025 - SpotOn, a leading restaurant management system, today announced the launch of Picked for You, a new AI-powered feature for its commission-free online ordering system, SpotOn Order.

FastCasual.com
Jun 23rd, 2025
SpotOn launches app to help independent restaurants beat third-party fees

SpotOn, a restaurant management system, has launched GoTo Place, a mobile-first ordering app designed to help independent restaurants drive direct orders, build customer loyalty and boost profits without the high commissions or competition often associated with third-party platforms.

INACTIVE