Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you’ll make a valuable - and valued - contribution. We’re a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
The Product Operations team’s core mission is to streamline Roku’s internal processes and tools. Working hand-in-hand with Client Services, Ad Ops, and Rev Ops, the team identifies and rectifies internal system gaps, with the goal of leveraging automation to help fuel revenue and drive efficiency. The expertise of this team is in refining ’order-to-cash’ processes allowing deal teams to focus on strategic initiatives and revenue generation. The team also bridges the gap between product development and stakeholder needs, using data driven prioritization models to influence product roadmaps and orchestrating user testing to enhance tool utility. With a commitment to operational excellence and innovation, the Product Operations team helps lay the foundation for Roku to deliver unparalleled ad experiences to our clients. This team is instrumental in empowering Roku’s success within the ever-evolving landscape of streaming services.
About the Role
The Senior Product Operations Manager owns the operational support of designated internal tools, responsible for helping create scalable and efficient workflows that increase the productivity of our deal teams. This role requires a blend of technical expertise, communication skills, and project management abilities. The ideal candidate will be proactive, adaptable, and able to navigate complex challenges while driving impactful changes within the organization.
For New York Only - The estimated annual salary for this position is between $125,000 - $217,000 annually.
Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What you’ll be doing:
- Be the primary owner of operational support for designated tools (Avails, DMP, and CAM). Collaborate with POM team members on (Tarmac, Ad Analytics and ROME) when features overlap with owned internal tools
- Collaborate with business stakeholders to gather feature requirements and tool feedback to inform the Product team’s development of internal tool
- Act as the testing and validation expert for internal tool; facilitate end user UAT processes; ensure seamless integration of new features
- Support roll out of new features, owning release communications and end user training
- Own documentation and user guide resources
- Provide frontline support for general tooling questions within support Slack channels, escalating issues as needed to appropriate stakeholders
- Maintain a feedback loop with end users to inform product strategy and feature prioritization, influencing the internal tool roadmap
- Ensure operational support, related to owned internal tools, is considered and documented for new ad products prior to product exiting the ALPHA stage. Facilitate collaboration between Ad Innovation and Internal Tool product management teams
We’re excited if you have:
- 3-5 years of experience in digital advertising in an business and/or product operations role
- Bachelor’s degree
- Interest in optimizing internal tools and processes
- Strong communication and project management skills
- Ability to thrive in a fast-paced, dynamic environment
- Senior-level expertise within current role with a proven track record of making substantial impacts on projects
- Experience navigating complex challenges and demonstrating strong problem-solving abilities
- Comfortability overseeing former peers during UAT and training sessions
- Ability to engage confidently with leadership across stakeholder groups
#LI-SSC
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It’s important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company’s success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you’ll be part of a company that’s changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn’t real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we’ve grown, visit https://www.weareroku.com/factsheet.
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