Academic Operations Manager

Compensation Range:

Annual Salary: $56,890.00 - $76,800.00

Position Summary

The Academic Operations Manager reports to the Director of Academic Operations and serves as a resource for the JFKSOPSS leadership team in support of the operational administration of the School/College. This position manages and coordinates the operations functions within and across the programs within the School/College and as well as assigned University operations and processes across School/Colleges. The primary responsibility of this role is to manage a variety of projects within School/College as well as those which involve interaction with the University as a whole and to continually improve practices and procedures that create the highest level of efficiency possible within the School/College and in assigned areas across Schools/Colleges.. The Academic Operations Manager will support the School/College with duties ranging from operations planning and management, project management, reporting and documentation for academic projects and administration of clinical/professional training processes..

Essential Functions:

• Manages and coordinates contract administration for the School/College.
• Manages assigned academic, operational and clinical training workflows and processes of the School/College at the programmatic,  department and/or School/College level.
• Plans, directs and prioritizes activities of the School/College (such as Commencement, simulations, test preparation, grant-funded projects, etc.) with external and internal constituents, vendors and other School and University colleagues.
• Recommends process changes to improve operational practices/procedures in the School/College.
• Collaborates with University departments and staff to facilitate and improve processes and services provided to the University by the School/College.
• Represents the School/College on committees, initiatives, and processes as assigned.
• Works closely with School/College Faculty and administrative leadership to ensure the completion and implementation of projects that impact the School/College.
• Coordinates the collection and maintenance of required documentation for the processes and procedures related to academic affairs operations.
• Monitors progress/improvement data and creates and maintains School/College operations reports.
• Responsible for event management, including organizing meetings, leading discussions, developing project plans, writing follow-up reports, revising and editing presentations, and following up on action items.
• Recruit, manage and report on ancillary College/School councils. 
• Manages internal and external staff, faculty, and/or student inquiries received by the College/School by referring to appropriate team member as needed.
• Serves as liaison with other National University departments when their projects impact the School/College.
• Supports Associate Dean of Students with  student retention related reporting and initiatives.
• Performs other job-related duties as assigned.

Supervisory Responsibilities: NA

Requirements:

Education & Experience:

• Bachelor's degree in related field (such as Higher Ed Administration, Business, Organizational Leadership) from a regionally accredited institution required; or, equivalent combination of education and experience
• Master's degree preferred
• Minimum of three to five (3-5) years of experience working with online college/university in role required (role related to academic affairs preferred)
• Experience in project management and implementing strategic initiatives preferred
• Experience in higher education preferred
• Experience working in a technology-driven enterprise preferred

Competencies/Technical/Functional Skills:

• Demonstrated knowledge and understanding of online education structures and processes.
• Ability to proactively analyze technical factors, identify and understand stakeholder concerns and provide solutions that support the best interests of the organization as a whole.
• Knowledge of strategic planning processes and project management principles.
• Demonstrated organization skills and management of multiple projects.
• Effective interpersonal, communication, and organizational skills.
• Excellent verbal and written communication skills.
• Ability to solve complex problems and create win-win situations.
• Experience with process modeling and facilitation preferred.
• Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
• Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
• Actively seeks to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives. 
• Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes.  Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.
• Working knowledge, principles and practices of office management/systems within a higher education environment, preferred. Demonstrates an understanding of underlying organizational issues.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple projects, deadlines and frequently changing priorities.
• Ability to drive towards achieving measurable and challenging goals to support organizational success. Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission, strategic goals and objectives.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community.
• Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook.

Location: Hybrid – Pleasant Hill, CA

Travel: Travel required as necessary which may include college/school meetings, Commencement, and other School or University events.

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Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.