Customer Success Manager

Salary Range: 100000 to 140000 (Currency: USD) (Pay period: per-year-salary)

Responsibilities:

• Oversee and manage the full customer lifecycle from technical integration, to implementation and user training, to renewal and expansion
• Establish clear retention goals and renewal milestones for the client Regard team to work toward
• Build and foster relationships with client leadership to position them as product promoters and champions so they can share the product's benefit and value across users and stakeholders
• Review and monitor customer user feedback and concerns and seek to improve all aspects of the customer experience
• Lead project progress tracking across internal development teams and client stakeholders to ensure timely and effective delivery
• Maintain a detailed understanding of Regard products and services, assist customers with questions and suggest the best solution for their needs
• Optimize existing processes within the company and actively enhance all Customer Success initiatives

Qualifications:

• 3+ years professional experience in healthcare project management and/or customer success
• Expert in leading meetings with healthcare client stakeholders and leadership at large and complex health systems
• Strong proficiency in Excel, analytics, and modeling
• Experience with inpatient EMR companies such as Epic or Cerner
• Track record of fostering productive, long-term business partnerships
• Located within 50 miles of a major airport and willing to travel to client sites, as needed (30% of time)

Preferred Qualifications:

• Experience with clinical informatics
• Exposure to inpatient clinical teams
• Ability to respectfully debate ideas, take pragmatic approaches, and work hard to accomplish goals with your team
• Excellent written and verbal communication
• Passionate about learning, improving, and helping your team do the same
• Excited about working with a nimble, small team in a dynamic startup environment

Location | Work Authorization

• For this role, Regard is currently only considering candidates who are authorized to work in the US without visa sponsorship
• Strong preference for candidates who are within the New York City metro area willing to work a hybrid (2 days/week) schedule from our HQ
• Preference for candidates located within Chicago and metropolitan areas in Florida and Texas
• For those who enjoy working from our Manhattan office on a more regular basis, we offer catered lunches and other fun perks
• Additionally, hybrid employees have the flexibility to work from locations outside of their home office from up to 6 weeks per year

Comp | Perks | Benefits

• Eligible for equity
• Eligible for an annual performance bonus, contingent upon the company achieving ARR targets
• 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription
• 18 PTO days/yr + 1 week holiday break
• Annual $750 learning & development stipend
• Company-sponsored team retreat + social events
• A sabbatical program