Senior User Experience Designer - LifeSG

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.  
 
At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. 
 
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!  
 
Learn more about GovTech at tech.gov.sg.

LifeSG team aims to spearhead the digital transformation of government. We are a team of technologists in GovTech that aims to design and develop software applications that help government agencies better serve the needs of Singaporeans. We adopt an Agile development approach and work towards adopting tech best practices and cutting edge tools. Our team aims to improve lives by empowering change with the right technologies and better user experience. 

[What you will be working on]

We have built a scrum team of technologists who have developed digital products to improve citizen's experience of using the agency's e-services.

As a UX designer, you will work with our scrum team and other government agencies to inform product and design decisions. You will get to influence the digital experience of the agency’s e-services. This will involve having good interpersonal skills, sharp analytical mind, and astute design judgement. You will work closely with our designers, engineers, business analysts and product managers to continuously deliver features for transforming citizen experience and improving agency efficiency. 

You will sit with the project scrum team, as a member of the UX team in GDP. The office will be located at the Punggol Digital District (PDD). 

What to expect

Within your first month... 

You have understood the overall product strategy, did a stock take on the UX status of the project, and contributed design screens for concurrent active sprints. 

By the end of 3 months...

You should have run an inception, gathered requirements, co-create with stakeholders and scrum team, tested, prototyped, and shipped at least one new feature to the product

backlog.

After 6 months...

You will have led research efforts to identify at least one opportunity for the product to grow or proposed enhancements for the existing tracks, in collaboration with designers, engineers, and product managers. 

Beyond that...

You will continue to solve problems such as:  

How can we... 

• create a seamless experience for citizen across e-services

• help citizen complete the service with ease

• resolve the agency pain point and improve ops efficiency

• use data to improve government services

• design for reusability across products

What we are looking for

Product and user-centric mindset

• A desire to serve the public through the use of technology

• You need to be able to grasp the use case and come up with the task flows in a short span of time

• You are able to drive product solutions that service the goals of both the users and stakeholders

• You are collaborative and understand that co-creating a product with the team
  and stakeholders will have a higher chance of it being the best product

• You find the quickest route to design, test, and ship a design prototype to 'prove'
  a concept. Be agile and lean

• You are data-driven yourself, with experience in user research, in order to use data to justify design decisions

• You yearn to analyse user feedback and activity, and iterating the design to enhance user experience

Technologist at work

• You are able to translate user research into design recommendations and findings

• You are able to tackle complex tasks and transform them into intuitive, accessible, and easy-to-use designs

• You are meticulous and possess good problem solving skills

• Frontend development knowledge is a bonus

Strategist at heart

• Strategists hardly work alone. You have to work well with your scrum team and agencies to strategise the product direction together.

• Good organisational, presentation and listening skills

• Be flexible, be a team player, solve problems, and contribute to the UX and product team’s success.

Preferred (Additional Requirements)

• At least 4-5 years of professional experience in product design, working on end-to-end delivery. That would include experience in facilitating workshops, gathering requirements, usability testing, envisioning flows, and delivering hi-fidelity mockups.

• Experience in Agile and UX development environment will be an added advantage

• Previous experience leading a team in UX design will be an added advantage. You may be considered for a senior position if applicable.

What We Offer: 

• Collaborative and creative work environment

• Competitive salary and benefits package, including opportunities for professional growth and development

• Work environment that is fully supportive of self-improvement and personal/professional development

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. 

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers. 
Stay connected with us on social media at go.gov.sg/ConnectWithGovTech

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