Full-Time

Enterprise Client Experience Specialist

Confirmed live in the last 24 hours

SpotOn

SpotOn

1,001-5,000 employees

Payment processing and customer engagement solutions

Consumer Software
Enterprise Software
Fintech

Senior

Detroit, MI, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Salesforce
JIRA
Customer Service
Requirements
  • 5+ years of experience in a customer support or technical support role, preferably in an enterprise environment.
  • Experience with Salesforce and Jira.
  • Strong problem-solving abilities and technical troubleshooting skills.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency in Point of Sale, payments, networking, and customer service.
  • Experience working with enterprise-level clients.
  • Familiarity and/or experience with restaurant operations.
Responsibilities
  • Provide expert-level support to enterprise clients via phone, email, and chat, resolving issues related to Restaurant Point of Sale.
  • Diagnose, troubleshoot, and resolve complex technical issues, coordinating with internal teams when necessary.
  • Maintain clear and effective communication with clients throughout the resolution process, providing regular updates and ensuring a positive experience.
  • Accurately document client interactions, issues, and resolutions in the support system to maintain comprehensive records.
  • Identify and escalate critical issues to appropriate internal teams, ensuring prompt and effective resolution.
  • Participate in continuous improvement initiatives by identifying areas for enhancement in the support process and client experience.
  • Stay up-to-date with the latest product/service updates and best practices. Share knowledge and insights with peers and clients.
  • Some travel may be required to meet with clients, and attend workshops or training sessions.

SpotOn provides payment processing solutions specifically designed for small businesses, including restaurants, retail stores, and service providers. Their products include a suite of integrated customer engagement tools that help businesses receive payments quickly, boost revenue, and enhance operational efficiency. SpotOn's technology platform offers comprehensive digital solutions that simplify business management and growth. Unlike many competitors, SpotOn emphasizes exceptional 24/7 customer service and offers a consumer-facing app that connects customers with merchants for deals, loyalty rewards, and appointment bookings. The company's goal is to empower small businesses with effective tools to streamline their payment processes and improve customer interactions.

Company Stage

Series F

Total Funding

$890M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • SpotOn's recognition in Fast Company's 2024 list boosts its brand reputation.
  • The appointment of new C-suite executives focuses on enhancing customer experience and talent.
  • SpotOn's Restaurant Tech Assessment Checklist aids restaurants in optimizing tech investments.

What critics are saying

  • Emerging fintech startups offer similar solutions at lower costs, threatening SpotOn's market share.
  • Rapid technological advancements may outpace SpotOn's integration capabilities, risking customer dissatisfaction.
  • Rising labor costs in restaurants could reduce spending on SpotOn's technology solutions.

What makes SpotOn unique

  • SpotOn offers a comprehensive suite of integrated customer engagement tools for small businesses.
  • The company provides 24/7 exceptional customer service, enhancing client satisfaction and loyalty.
  • SpotOn's AI-enabled marketing tool, Marketing Assist, is a first-of-its-kind for restaurants.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Medical, Dental and Vision Insurance

401k with company match

RSUs

Paid vacation, holiday and sick time

Headspace membership

Home office equipment

Monthly cell phone and internet stipend

Unlimited access to virtual audio and visual workouts

Subscription to Linkedin Learning

Tuition reimbursement