Full-Time
Waystar
501-1,000 employees
Healthcare payment technology and financial solutions
No salary listed
Junior, Mid
Louisville, KY, USA + 1 more
More locations: Atlanta, GA, USA
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- Must have experience working in medical billing and/or with HCFA 1500/CMS 1500 and/or with UB-92/UB-04 (with demonstrated knowledge)
- Exceptional client service skills
- Technically savvy with excellent troubleshooting and analytical skills
- Demonstrated verbal and written communication skills
- Self-motivated with the ability to multitask, work independently, and work in a team setting
- Strong sense of urgency
- Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
- Answer incoming support calls
- Make outbound calls as needed to customers, vendors, intermediaries and payers in support and resolution of inquiries
- Respond to written email inquiries from our customers
- Document, investigate and resolve customer issues to resolution
- Identify client concerns and engage appropriate internal resources to ensure timely resolution
- Abide by phone schedule to ensure sufficient availability for receiving inbound calls
- Document all client interactions - phone calls, emails, work effort,etc
- Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information
- Consistently meet performance standards as set forth in the quality guidelines
- Ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints
- Ability to demonstrate professionalism in communicating with clients and payers both written and verbally
- Ability to work self-directed
- Availability to work extended hours when needed
- Appropriately escalates issues and concerns in order to achieve timely resolution
- Perform other duties and /or projects as assigned by management within the area of responsibility and control
- Working knowledge of EDI files (Preferred)
- Bachelor degree (Preferred)
Waystar simplifies healthcare payments through its cloud-based platform, which unifies various payment processes for healthcare providers. The platform streamlines workflows, making it easier for providers to manage their financial operations and enhances the transparency of the financial experience for patients. With over 450,000 providers, 750 health systems, and 5,000 health plans using Waystar, the platform integrates seamlessly with major healthcare information systems (HIS) and practice management systems. Unlike many competitors, Waystar focuses on creating a comprehensive solution that addresses the complexities of healthcare payments, aiming to improve financial outcomes for providers and clarity for patients.
Company Size
501-1,000
Company Stage
IPO
Headquarters
Louisville, Kentucky
Founded
2000
Simplify's Take
What believers are saying
- Waystar's Auth Accelerate reduces authorization time by 70%, boosting auto-approval rates.
- Waystar's AI-powered platform ranked #1 in eight categories by Black Book Market Research™.
- Waystar's fiscal year 2024 revenue grew 19% year-over-year, reaching $944 million.
What critics are saying
- Emerging AI-driven RCM platforms could threaten Waystar's market position.
- Rapid technological advancements may outstrip Waystar's integration capabilities.
- Potential regulatory changes in data privacy laws could necessitate costly updates.
What makes Waystar unique
- Waystar's platform supports over 450,000 providers and 750 health systems.
- Waystar has been Best in KLAS® claims clearinghouse every year since 2010.
- Waystar integrates with all major HIS and practice management systems.
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Benefits
401(k) matching: We’re proud to help our team members build their financial futures with a range of investment options available.
Career mobility: We’re all about professional growth. In 2018, roughly 15% of our team members stepped into a new role within the company.
Waystar welcome: Our weeklong onboarding program positions introduces our company and leadership team and positions every new hire for success.
Family friendly: Waystar offers paid leave for maternity, paternity and adoption and prioritizes work-life balance for all team members.
Company News
Victory Capital Management Inc. makes new $2.42 million Investment in Waystar Holding Corp. (NASDAQ:WAY).
92% of leaders rank AI and advanced automation as a key focus for overcoming industry challengesPatient Access and Claim Management emerge as the top RCM functions prioritized for automation investmentLEHI, Utah and LOUISVILLE, Ky., March 4, 2025 /PRNewswire/ -- Waystar (Nasdaq: WAY), a provider of leading healthcare payment software, today announced the results of a comprehensive Qualtrics market survey identifying the top revenue cycle management (RCM) trends of 2025. The study surveyed 600 healthcare RCM, finance, and technology leaders from provider organizations of all types and sizes. The findings show that decision-makers are actively prioritizing AI and advanced automation to address critical challenges, with a focus on automation in patient access and claim management.Healthcare leaders face mounting pressure from rising administrative costs, increasing claim denials, payer conflicts, and cybersecurity threats. The research highlights a strong shift toward strategic software investments that accelerate cash flow, adapt to evolving payer policies, and optimize performance.The top six trends for healthcare leaders in 2025 include:Expanding AI and generative AI investments to streamline RCM operations: 92% of leaders indicate their top priority is to invest in AI and advanced automation for RCM. Key focus areas for investment, in order of priority, include patient access, claim management, revenue integrity, patient financial care, denial prevention, and denial management.92% of leaders indicate their top priority is to invest in AI and advanced automation for RCM. Key focus areas for investment, in order of priority, include patient access, claim management, revenue integrity, patient financial care, denial prevention, and denial management
Latest software innovation automates every step of the authorization submission process, reducing time by 70% and dramatically boosting auto-approval ratesLEHI, Utah, and LOUISVILLE, Ky., Feb. 28, 2025 /PRNewswire/ -- Waystar (Nasdaq: WAY), a provider of leading healthcare payment software, today announced the launch of its Auth Accelerate solution, a major expansion of its advanced automation capabilities designed to streamline the prior authorization process from start to finish.Prior authorizations pose significant challenges across the healthcare spectrum. In response, providers have made automation for patient access, including prior authorizations, their top investment revenue cycle priority for 2025, according to a recent third-party survey. Securing payer approval requires navigating complex rules and continuous status checks, consuming up to 24 minutes per authorization. With tens of millions of prior authorizations occurring each year, this labor-intensive process contributes to one of healthcare's top administrative burdens. A recent American Medical Association survey found that more than one in four physicians say prior authorization has led to a serious adverse event for a patient in their care, while 78% report that delays cause patients to abandon care.Waystar Auth Accelerate overhauls this traditionally time-consuming workflow by automating every step of the authorization submission process
In January, Waystar's Patient Access solutions were named Best in KLAS.
Waystar (NASDAQ: WAY), a provider of leading healthcare payment software, today announced the launch of its Auth Accelerate solution, a major expansion of its advanced automation capabilities designed to streamline the prior authorization process from start to finish.