CIAM Test Manager

Job Description

We are seeking an experienced Test Manager to lead the end-to-end testing strategy for a complex Customer Identity and Access Management (CIAM) implementation and migration from Salesforce to PingOne. The role will focus on SIT, regression and integration testing across multiple platforms, validating authentication, SSO, JIT migration, data synchronisation, MFA, device trust, security, downstream integrations and business continuity. You will develop test plans, test cases, test data and acceptance criteria, manage test environments, lead execution and defect triage, and oversee regression testing following fixes. The Test Manager will also drive test automation for critical scenarios, maintain traceability and provide test status, coverage and defect reporting to stakeholders. Strong collaboration with Business Analysts, Product Owners, Developers and other stakeholders will be essential, along with supporting UAT, improving testing practices and mentoring junior testers.

Qualifications

• Proven expertise in System Integration Testing (SIT) and regression testing across complex, multi-platform ecosystems
• Strong knowledge of identity and access management (IAM/CIAM) concepts, authentication protocols (OAuth 2.0, SAML, OpenID Connect), and SSO flows
• Hands-on experience with PingOne, Salesforce, MuleSoft, or similar enterprise integration platforms
• Proficiency with test management tools (e.g., TestRail, Zephyr, Azure Test Plans) and defect tracking systems (Jira, Azure DevOps)
• Experience with test automation frameworks and scripting languages (Selenium, Cypress, Python, Java, or similar)
• Strong understanding of API testing, mobile app testing (iOS and Android), and web application testing
• Knowledge of security testing, including authentication, authorisation, encryption, and audit logging
• Familiarity with CI/CD pipelines and DevOps practices
• Excellent analytical and problem-solving skills with attention to detail
• Strong communication and stakeholder management abilities
• Proven ability to lead and coordinate cross-functional teams
• Experience with Agile/Scrum methodologies and iterative testing approaches
• Knowledge of data synchronisation, event-driven architectures, and integration patterns
• Familiarity with monitoring and observability tools (DataDog, Sentinel, or similar)

Desirable Experience

• Experience with performance and load testing
• Knowledge of security compliance frameworks (OAuth 2.0 security best practices, OWASP)
• Exposure to mobile app testing frameworks and device management platforms
• Experience with Twilio or similar communication APIs
• Background in financial services, insurance, or membership-based organisations

Additional Information

Why NCS?

This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career.  Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own.  We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.

Ready to make extraordinary happen?

We'd love to hear from you.

We celebrate diversity and inclusion

We value different perspectives, experiences and strengths our people bring.  We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.

Important information

Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.

Agencies: NCS accepts candidate submissions only from agencies on our preferred supplier panel through the NCS Agency Portal.