Stefanini

Global tech consulting with AI-first

IT Support Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeBoca Raton, FL, USANo salary listedIn-person

About the Job

Requirements

Experience supporting Windows XP and Windows 7.
Experience with help desk support.
Experience with Microsoft Office and Google Apps.
Experience with VPN and remote connectivity.
Experience supporting Android, iOS, and BlackBerry mobile devices.
Relevant desk-side support experience.
Experience supporting Mac OS X.
Experience providing telephone support using remote tools.
Knowledge of ticket management systems, including Remedy.
Ability to make sound decisions while addressing customer needs.
Ability to manage multiple issues simultaneously.
Ability to work as part of a team.
Ability to communicate clearly with customers by email, phone, and in person so they understand issues and their resolutions.

Responsibilities

Provide end-user desktop and telephone support to determine and resolve end-user support issues.
Reimage and image laptops, desktops, and thin clients on-site.
Open and close support tickets.
Match purchase orders with deliveries and accept deliveries.
Work directly with customers to accept and deliver repaired or configured hardware, including hardware configured for a new staff member's initial login.
Manage the assigned ticket queue.
Add and troubleshoot hardware such as hard disks and memory.
Troubleshoot encryption and system configuration issues.
Create mailing labels for accurate shipping and tracking, receive shipments, and document receipt.

Job Description

-Provide end user desktop / phone support to deterine and resolve end user support issues.

-Will require reimaging/imaging of laptops, desktops and thin clients on-site.

-Opening and closing tickets.

-Matching PO's with deliveries and acceptance of deliveries.

-Working directly with customers for the acceptance and delivery of hardware that has been repaired or configured for initial login by a new staff member.

-Managing your specific ticket queue.

-Adding and troubleshooting hardware such as hard disks and memory.

-Troubleshoot encryption and system configuration issues.

-Creation of mailing labels for accurate shipping and tracking as well as receiving and documentation of receipt

Requirements:

Qualifications

Win XP
Win7
Support helpdesk
Microsoft Office
Google Apps
VPN / Remote Connectivity
Mobile Device Support (Andriod, iOS, Blackberry devices)
Relevant desk side experience
MAC (OSX) support
Telephone Support using remote tools.
Ticket Management knowledge (Remedy).
Ability to make sound decision on the fly, to meet the customers needed.
Ability to manage multiple issues at one time.
Ability to work well as part of a team.
Ability to clearly communicate with customers to ensure they understand issues, and how they will be resolved via email, phone and personal contact.

Additional Information

12 Months Contract

May require after-hours and weekend work and OT may be required

About the Company

Stefanini

Global tech consulting with AI-first

Stefanini is a global technology and business consulting firm that helps organizations with digital transformation. It provides services across seven specialized units—Consulting (Technology and Business Agility), Analytics & AI, Banking & Payments, Cybersecurity, Manufacturing 4.0, and Digital Marketing—to deliver end-to-end solutions. The company works by combining advisory work, implementation, analytics, AI, and security across projects, using an integrated, end-to-end approach to drive measurable results for clients. Stefanini differentiates itself through its large international footprint (present in 41 countries with over 38,000 employees) and its status as the most internationalized tech company in Brazil. It emphasizes co-creating solutions with clients and applying AI-first methods to transform businesses. Its goal is to help clients achieve real, lasting digital transformation and build a better future through practical, collaborative technology work.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Jaguariúna, Brazil
Founded: 1987

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