Subsidence Specialist Surveyor

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Insurance UK, formed by uniting our Commercial and Retail teams under a single leadership, strengthens our core capabilities and our commitment to exceptional customer service

Job overview:

We’re seeking highly skilled Subsidence Specialist Surveyors. You’ll use your expertise in subsidence to assess damage, provide technical advice and support claims progress. Working closely with Claims teams and external partners, you’ll deliver innovative, effective solutions for our customers while ensuring compliance with industry standards. Although a national role, you’ll predominantly travel in and around South East England including Kent, Sussex, London, Bedfordshire and Buckinghamshire regions, with potential to go surrounding areas. You’ll visit offices and client sites as well as individuals, sometimes at short notice. We provide a company car or cash equivalent, along with a company laptop and company mobile phone.

Key responsibilities:

• Conduct site visits to assess subsidence damage and collect relevant evidence.
• Perform detailed desktop reviews of claims documentation and relevant data.
• Provide expert technical advice to claims handlers, customers and external partners, acting as Principal Designer where needed.
• Collaborate with Claims teams and external consultants to support accurate assessments and mitigation strategies.
• Support claims process by offering expert opinions and recommendations without owning final decisions.
• Ensure timely delivery of reports, maintaining high accuracy and quality standards.
• Identify potential issues early, flagging risks and recommending appropriate remedial actions.
• Maintain knowledge of policies, repair techniques and legislation relevant to subsidence claims.

Work arrangements:

At AXA we work smart, this role is a field-based role, you’ll travel to visit offices or client sites as required.

Working hours & shift pattern:

You’ll work full time, 35 hours per week, Monday to Friday. There may be some unsociable hours but as you’ll arrange your own appointments, you’re empowered to do what it takes to meet customer expectation whilst managing your own work life balance. Overnight stays may be required, with accommodation and related costs covered by AXA.

Your skills & experience:

• BSc in Engineering, Geology, Physics or Maths is essential.
• Registered Chartered Engineer status is required.
• Extensive experience in construction and subsidence assessment, ideally within the insurance industry. Familiarity with environmental and legislative considerations related to subsidence.
• Excellent knowledge of building repair challenges, mitigation methods and subsidence prevention techniques.
• Innovative approach, backed by proven problem solving skills and analytical abilities.
• Negotiation and influencing skills.
• Excellent planning and organisational skills.
• Professional certifications in geotechnical subsidence or related disciplines preferred.
• MSc or PhD in Soil Mechanics, Rock Mechanics, Geotechnical Engineering or related discipline preferred, plus Certified Professional in Geotechnical Subsidence

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

How to apply:

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected]. 

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.

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