Quality Manager

Description

The All 5's Quality Manager owns the quality program across every trade All 5's self-performs. This program-level role plans, writes, and continuously improves the quality plans, procedures, and standards that project teams execute in the field. Partnering with Operations, Preconstruction, and Safety, QA/QC leadership, the Quality Manager translates contract, specification, code, and client requirements into written self-perform quality plans and inspection and test plans that are built into project planning from pursuit through turnover. The role measures program performance across the portfolio, drives prevention of defects and rework, and elevates risks affecting quality, schedule, cost, or client commitments.

Major Functions of Position

• Own and maintain the All 5's Quality Management Program in alignment with the All 5's Corporate Quality Management Plan, including standard procedures, forms, checklists, and metrics that apply consistently to every self-perform trade.
• Write self-perform quality plans for each trade All 5's performs, defining work-method requirements, material receiving and installation verification, tolerances, testing and inspection needs, and acceptance criteria.
• Develop project-specific Quality Management Plans and Inspection and Test Plans during preconstruction and project start-up, tailoring trade quality plans to contract, specification, and client requirements, including hold and witness points, testing frequencies, and responsibilities.
• Integrate quality planning into project and program schedules, defining when hold points, mock-ups, first-work inspections, third-party testing, special inspections, and owner and commissioning milestones must occur.
• Participate in pursuits, estimating, and buy-out to identify quality requirements, scope gaps, testing and inspection costs, and quality staffing needs, and to define QA/QC responsibilities with the General Contractor, trade partners, and testing agencies.
• Align self-perform quality plans with client, General Contractor, and owner QA/QC programs, commissioning requirements, and documentation and turnover standards.
• Hand off quality plans to project teams at start-up and set clear expectations with Project Managers and Superintendents, who execute field quality activities.
• Plan and lead program-level quality audits to confirm project teams are following approved quality plans, and drive corrective action on audit findings.
• Establish deficiency, nonconformance, and corrective and preventive action processes, and monitor closure and trends across the program.
• Establish quality metrics and dashboards, including deficiency rates, first-time inspection pass rates, rework cost, test results, and punch-list closure, and report program performance and trends to the Executive Director | Safety, QA/QC and All 5's leadership.
• Analyze trends, root causes, and rework cost across projects and trades to prioritize program improvements.
• Set program standards for testing, special inspection, and third-party agency coordination, and maintain relationships with testing agencies and inspectors.
• Define quality documentation and record-retention standards, including inspection reports, test results, certifications, as-builts, and closeout and warranty documentation.
• Develop and deliver quality training programs for project teams, Superintendents, Foremen, and craft employees on All 5's quality protocols, procedures, and lessons learned.
• Capture lessons learned across projects and incorporate them into standard procedures, preconstruction planning, and future quality plans.
• Represent the All 5's quality program to clients, General Contractors, Owner representatives, and design teams during pursuits, interviews, and project reviews.

Qualifications

• Typically 8-12 years of quality program or project planning experience; commercial construction and self-perform experience strongly preferred.
• Demonstrated experience writing and implementing self-perform quality plans, Inspection and Test Plans, and quality procedures across multiple trades and projects.
• Experience managing a quality program across a portfolio of projects, including program-level metrics, audits, and reporting.
• Working knowledge of applicable industry standards, building codes, and testing and special inspection requirements across self-perform trades.
• Relevant industry quality, testing, or special inspection certifications preferred, or required within a timeframe established by All 5's.
• OSHA 30 certification required.
• Bachelor's degree in Construction Management, Engineering, or a related field preferred; equivalent relevant experience may be considered.
• Proficiency with construction quality management software and Microsoft Office.

Skills and Abilities

• Strong planning and technical writing skills, with the ability to translate contract, specification, and code requirements into clear, practical quality plans.
• Ability to manage a quality program across multiple concurrent projects and changing priorities.
• Data-driven approach to analyzing trends, root causes, and metrics to drive continuous improvement.
• Ability to conduct training and presentations for project teams, leadership, and clients.
• Sound judgment to identify program-level quality risks and recognize when quality, schedule, cost, or client commitments require escalation.
• Proactive, solutions-based approach with strong follow-up and attention to detail.
• Clear communication, documentation, and follow-through consistent with All 5's values.

Working conditions

• This is an exempt position and does not qualify for overtime pay.
• Primarily office-based, with periodic jobsite visits for audits, project reviews, and client meetings.
• Periodic travel to regional locations may be required.

Physical requirements

• Regularly required, in an 8-hour day, to sit for 5-8 hours and stand, walk, or move around for 1-4 hours.
• Ability to lift 15 pounds occasionally.
• Must be able to wear required personal protective equipment during jobsite visits.
• Ability to access and navigate offices and jobsites.