Teleperformance

Outsourced customer experience management services

AML Analyst

Financial Crime & AMLConfirmed live in the last 24 hours

Full-timeMalaysiaNo salary listedIn-person

About the Job

Requirements

Proficiency in Mandarin and English for verbal communication, writing, and comprehension.
At least one year of work experience in the financial, banking, or a similar industry.
Knowledge or experience in Anti-Money Laundering (AML), Know Your Client (KYC), or due diligence.
A diploma or higher qualification in any field of study.

Responsibilities

Analyze potentially fraudulent transactions daily and support the delivery of AML processes.
Monitor assigned profiles and assess account activity for potential suspicious activity, including money laundering.
Review and analyze underlying data gathered on red flags, then recommend whether alerts should be escalated or closed with no further action.
Conduct case investigations following the process flow, including in-depth information gathering and analysis.
Perform KYC checks in accordance with in-house policies, guidelines, and rules.
Gather information and facts for case investigations.

Overview

AML Analyst is responsible in analyzing potentially fraudulent transactions. You will monitor assigned profiles and review underlying data to assess and recommend as necessary.

Qualifications

Job Requirements:

Language Requirement: Procifiency in Mandarin and English in terms of verbal, written and comprehension
Education level : Diploma and above in any field of study
Experience - At least 1 years working experience in Financial, Banking or similar industry
Have knowledge/experience in Anti-Money Laundering (AML), Know your Client (KYC) or Due Deligence

Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

Daily analysis of potentially fraudulent transactions and support the service delivery of AML processes
Transaction monitoring of assigned profiles to assess potential suspicious activity on the account, such as money laundering
Review and analyze underlying data gathered on red flags to assess whether the alert should be recommended for escalation or to be closed with no further action
Conduct case investigation following process flow with alert investigation with in-depth information gaethering and analysis
Perform KYC checks in accordance with in-house policies, guidelines, and rules
Case investigation, information and facts gathering

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1978

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