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N-able

IT management suite for MSPs

Manager – Security Operations

Security Operations & Incident ResponseConfirmed live in the last 24 hours
Full-timeDundee, UKNo salary listed

About the Job

Requirements

  • A strong track record in cybersecurity or IT operations, with experience leading and motivating teams.
  • Experience in MSP, MSSP, or SaaS environments.
  • Considerable experience in SOC environments and incident response.
  • A deep understanding of security information and event management, endpoint detection and response, endpoint security, and cloud environments.
  • Ability to manage 24/7 operations and high-volume alert environments.
  • Ability to connect technical details to business impact.
  • Ability to manage internal and external stakeholders.
  • An operational mindset focused on metrics, service-level agreements, and service delivery, along with organizational and communication skills.

Responsibilities

  • Supervise SOC analysts in day-to-day monitoring and incident response activities.
  • Ensure proper documentation and escalation of security events.
  • Maintain SOC procedures and ensure their consistent execution.
  • Collaborate with other teams to support investigations and remediation efforts.
  • Monitor SOC performance and contribute to reporting.
  • Assist in onboarding and training new analysts.
  • Support automation and process improvement initiatives.
  • Improve detection quality while reducing noise.
  • Enhance customer trust and retention through strong incident handling.

Desired Qualifications

  • Certifications such as Security+, GIAC Certified Intrusion Analyst, or GIAC Certified Incident Handler are beneficial.

About the Company

N-able

IT management suite for MSPs

N-able provides a suite of IT management tools designed for Managed Service Providers (MSPs). It offers remote support, AI- and ML-powered endpoint detection and response, and cloud-first backup solutions to streamline IT service management, improve security, and boost efficiency. The products are cloud-based and offered on a subscription model, emphasizing ease of use, integration with other tools, and affordability to serve a wide range of MSP customers. The company differentiates itself by focusing specifically on MSP workflows, providing essential tools without unnecessary complexity, and offering extensive training and support resources to help MSPs succeed. Its overall goal is to help MSPs protect their clients’ data, manage IT environments efficiently, and deliver reliable, high-quality service.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Ottawa, Canada
Founded
2000

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