Technical Account Manager
Endex
Technical Account Manager
Endex
AI-powered platform for unified financial analysis
Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.
Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
Commitment: 5 Days In-Person
We're looking for someone who can be a trusted technical partner to customers running Endex in important workflows.
As a Technical Account Manager at Endex, you'll own the ongoing technical relationship for established customers. You'll coordinate escalations, maintain technical account plans and help customers operate Endex reliably after launch, partnering with support engineers on diagnosis and FDEs on integration work.
Own the Technical Account Plan: Maintain a shared view of architecture, integration dependencies, operating risks and the customer's technical priorities.
Coordinate Complex Escalations: Bring support, engineering and customer IT together with clear owners, timelines and communication.
Communicate Clearly: Translate technical updates into customer impact and next steps.
Run Proactive Reviews: Review recurring incidents, system health and upcoming changes so customers can operate Endex reliably after launch.
Improve Support Practice: Build runbooks and capture durable resolutions.
Enterprise Support Experience: You've owned technical relationships or escalations for business customers.
Technical Depth: You can investigate systems and challenge an incomplete diagnosis.
Composure: You communicate clearly during urgent or ambiguous situations.
Strong Coordination: You keep internal responders and customer stakeholders aligned.
Enterprise Technical Judgment: You can discuss APIs, identity and integration dependencies with customer IT teams while translating technical risk into a clear account plan.
Experience with regulated customers
Incident coordination experience
Familiarity with APIs and enterprise authentication
Health & Dental Insurance
Monthly Wellness Stipend
401K Matching
Endex is a B2B AI platform for financial services that unifies a firm’s internal files, external data, and other sources into one searchable interface. It automates analytical workflows and supports investment teams with a secure, firm-specific generative AI model trained on internal knowledge. The platform indexes data from multiple sources and lets users search and analyze in one place, acting as an autonomous financial analyst that follows customizable, traceable task plans and executes steps automatically. Its differentiator is the use of a firm-specific AI model with transparent workflows tailored to finance, designed to speed up investment analysis and decision-making.
Explore more opportunities at Endex