Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Linux Architecture
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
A highly experienced Senior Linux Administrator with 5–8 years of expertise, capable of handling complex L2 and L3 operational scenarios. The role demands advanced Red Hat skills, hands-on AWS cloud experience, strong automation capabilities, and the ability to lead technical initiatives. The candidate will act as a technical escalation point, drive infrastructure standardisation, and contribute to cloud-adoption roadmaps.

Roles & Responsibilities:
- L3 Operations & Technical Leadership
- Serve as the primary L3 escalation point for complex Linux infrastructure incidents.
- Perform deep-dive root cause analysis involving kernel, networking, storage, and application layers.
- Lead post-incident reviews define and track corrective action plans.
- Manage performance profiling, and capacity planning.
- Red Hat Enterprise Linux (RHEL) – Advanced
- Architect, deploy, and manage RHEL-based environments across bare metal, virtualisation (VMware/KVM), and cloud.
- Administer Red Hat Satellite for lifecycle management, patch orchestration, and content views.
- Configure and manage RHEL High Availability clusters (Pacemaker / Corosync).
- Manage IdM (Identity Management) / FreeIPA for centralised authentication and authorisation.
- Implement and troubleshoot SELinux policies, audit frameworks, and compliance hardening (CIS/STIG).
- Manage Red Hat Insights for proactive risk detection and remediation.
- AWS Cloud Operations
- Design, deploy, and manage Linux workloads on AWS (EC2, Auto Scaling, EBS, EFS, S3, VPC).
- Implement IAM roles, security groups, and network ACLs following least-privilege principles.
- Use AWS Systems Manager (SSM) for patch management, run commands, and session management.
- Manage CloudWatch monitoring, alarms, and log groups for Linux infrastructure.
- Participate in cloud cost optimisation exercises (right-sizing, reserved instances, spot usage).
- Support migration of on-premises Linux workloads to AWS.
- Automation & DevOps Integration
- Develop and maintain Ansible roles and playbooks for configuration management at scale.
- Author shell and Python scripts to automate operational tasks, reporting, and remediation.
- Integrate with CI/CD pipelines (Jenkins / GitLab CI) for infrastructure automation.
- Implement infrastructure-as-code practices using Terraform or CloudFormation (basic).
- Manage code repositories and review peers' automation scripts for quality and security.
- Mentorship & Governance
- Mentor CL-11 and CL-12 administrators conduct technical knowledge-sharing sessions.
- Define and enforce operational standards, SOPs, and runbooks.
- Participate in CAB review change risk assessments and provide technical sign-off.
- Contribute to audit readiness and compliance reviews.


Professional & Technical Skills:
- Must To Have Skills: Proficiency in Linux Architecture.
- Strong knowledge of system administration and troubleshooting in Linux environments.
- Experience with scripting languages to automate routine tasks and improve efficiency.
- Familiarity with monitoring tools and performance tuning for Linux systems.
- Ability to analyze logs and system metrics to identify and resolve issues.
- Understanding of networking concepts and their application within Linux systems.

Additional Information:
- The candidate should have minimum 3 years of experience in Linux Architecture.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
- RHCSA – required
- RHCE (Red Hat Certified Engineer) – required
- RHCA (Red Hat Certified Architect) or relevant RHEL specialist cert – highly desirable
- AWS Certified SysOps Administrator – Associate or AWS Certified Solutions Architect – Associate (required or to be achieved within 6 months)
- AWS Certified DevOps Engineer – Professional (desirable)


15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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