Senior Maintenance Manager

About This Role: 

We are looking for a talented and solutions-oriented individual to support our Napa homes and owners. This person will play a critical role in ensuring our Owners have the best possible experience, and will cover our Pacaso properties as we grow. The ideal candidate will have the ability to handle a variety of single family home maintenance issues, while maintaining a high level of customer service. 

What You'll Do:

• Create a welcoming environment for our Owners by ensuring their homes are well maintained through preventative maintenance and regular inspections
• Expect the unexpected: No two days are the same, but all will likely be spent traveling, and performing various maintenance tasks in our homes. Flexibility and adaptability is a must.
• Quickly solve for Owner-reported issues regarding maintenance, as needed
• Appliance troubleshooting
• Cable/Wi-Fi troubleshooting
• Basic HVAC repair
• Light plumbing
• Light electrical
• Basic pool maintenance
• Prepare a scope of work during the inspection period for each home, identifying issues and logging future maintenance items that will need to be performed both pre and post ownership
• Maintain a catalog for each Pacaso in your market, detailing the equipment and systems in use to ensure quick service work in perpetuity
• Create preventative maintenance work orders and schedule in accordance with our turn days
• Perform other responsibilities when duty calls; life is unpredictable!  
• This is a full time salaried role offering $90,000 with an additional tools and vehicle stipend

About You:

• You possess a leader’s mindset and a broad skillset: You see a problem, and take charge of the situation. You are not afraid to bring people and resources together to get the job done
• You have a can do/will do attitude: Our owners are our top priority, and when an issue arises, it’s all hands on deck to ensure their experience is world-class.  A willingness to help when needed is essential. This will include being available to step in on weekends and holidays
• You have an eye for detail and are not afraid to ask questions and/or suggest opportunities for improvement. 
• You have the ability and willingness to travel to where the need is
• You communicate clearly and decisively to ensure all stakeholders are well informed at any given time
• You are tech savvy: You can manage work orders and update tasks on an online platform when needed, and can maintain a high level of responsiveness
• You have your own tools and equipment, a valid Driver’s License, and reliable transportation 
• You are able to maneuver tight spaces and lift heavy objects (up to 50lbs)
• You live in the Napa area
• You have experience solving various maintenance issues within single and multi-family homes
  • Pool/Spa maintenance experience preferred
  • HVAC maintenance experience preferred
  • Home Security systems experience is a plus!
  • Home Automation - installation and troubleshooting experience is a plus!