Innovetive Petcare

Operational support for veterinary practices

Veterinary Client Service Representative - Veterinary Receptionist

Reception & Front DeskPosted on Nov 13

Full-timeGeorgetown, TX, USA$15 - $20 /hrIn-person

About the Job

Requirements

Previous veterinary reception, client service, customer service, or administrative experience is preferred.
Experience with the Avimark veterinary practice management system is preferred.
Strong customer service skills and a genuine desire to create positive experiences for clients and their pets are required.
The candidate must be able to collaborate effectively with veterinarians, veterinary technicians, and fellow client service team members.
The candidate must be dependable, take initiative, and help wherever needed.
The candidate must be able to multitask, prioritize responsibilities, and remain organized under stressful or busy circumstances.
Strong verbal and written communication skills are required.
The candidate must have strong attention to detail and accuracy when handling client information, scheduling, and payments.
The candidate must be comfortable answering phones, scheduling appointments, processing transactions, and learning computer systems.
The candidate must demonstrate empathy and professionalism when working with clients experiencing stressful or emotional situations.
The candidate must be punctual and committed to providing outstanding service.

Responsibilities

Welcome clients and their pets with a friendly, professional, and compassionate approach.
Serve as the first point of contact for incoming phone calls, emails, and in-person inquiries.
Schedule appointments, manage the appointment calendar, and coordinate patient check-ins and check-outs.
Gather and update client and patient information accurately in the veterinary practice management system.
Communicate appointment details, hospital services, policies, and general information to clients.
Process payments, invoices, and client transactions accurately.
Coordinate with veterinarians and veterinary technicians to support efficient patient flow and excellent client care.
Help address client questions and concerns with empathy, patience, and professionalism.
Maintain an organized, clean, and welcoming reception area.
Support the hospital team with administrative tasks and other duties as needed.

Veterinary Client Service Representative (Veterinary Receptionist)

Good Water Animal Hospital | Georgetown, TX | Full-Time

Do you love helping people, making meaningful connections, and being part of a team that makes a difference in the lives of pets and their families? Good Water Animal Hospital is looking for a friendly, dependable, and customer-focused Veterinary Client Service Representative (CSR) to join our team in Georgetown, Texas!

As the first point of contact for our clients and their pets, you'll play an important role in creating a welcoming, positive experience from the moment they walk through our doors. We're looking for someone who enjoys connecting with people, thrives in a fast-paced environment, and understands that exceptional veterinary care starts with exceptional client service.

If you're passionate about customer service and want to be part of a team that cares for pets as much as you do, we'd love to meet you!

As a Veterinary Client Service Representative, you'll help keep our hospital running smoothly while ensuring every client and patient receives a warm, professional, and memorable experience.

Welcome clients and their pets with a friendly, professional, and compassionate approach.
Serve as the first point of contact for incoming phone calls, emails, and in-person inquiries.
Schedule appointments, manage the appointment calendar, and coordinate patient check-ins and check-outs.
Gather and update client and patient information accurately in the veterinary practice management system.
Communicate appointment details, hospital services, policies, and general information to clients.
Process payments, invoices, and client transactions with accuracy and attention to detail.
Coordinate with veterinarians and veterinary technicians to support efficient patient flow and excellent client care.
Help address client questions and concerns with empathy, patience, and professionalism.
Maintain an organized, clean, and welcoming reception area
Support the hospital team with administrative tasks and other duties as needed.

The ideal candidate is personable, organized, dependable, and passionate about delivering an exceptional customer experience.

Qualifications and Skills:

Previous veterinary reception, client service, customer service, or administrative experience preferred.
Experience with the Avimark veterinary practice management system preferred.
Strong customer service skills and a genuine desire to create positive experiences for clients and their pets.
A team-oriented approach with the ability to collaborate effectively with veterinarians, veterinary technicians, and fellow client service team members.
Strong work ethic, dependability, and a willingness to take initiative and help wherever needed.
Ability to multitask, prioritize responsibilities, and remain organized under stressful or busy circumstances.
Excellent verbal and written communication skills.
A friendly, approachable personality and a genuine passion for helping people and their pets.
Strong attention to detail and accuracy when handling client information, scheduling, and payments.
Comfortable answering phones, scheduling appointments, processing transactions, and learning computer systems.
Ability to demonstrate empathy and professionalism when working with clients experiencing stressful or emotional situations.
Dependable, punctual, and committed to providing outstanding service.

About the Company

Innovetive Petcare

Operational support for veterinary practices

Innovetive Petcare partners with veterinary practices to support their growth and professional development. It handles day-to-day business operations so veterinary teams can focus on delivering high-quality medical care to pets and owners. The company works by forming partnerships with practices, providing operational support, education, and staff development, and earning revenue from these partnerships and services offered. What sets Innovetive Petcare apart is its emphasis on local, community-focused relationships and ongoing professional development and workplace culture, rather than just services. The company’s goal is to help veterinary practices grow sustainably while improving patient care and creating fulfilling workplaces.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: 2014

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