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Deloitte

Audits companies and advises on tax and technology

Technical Architect - Cloud Contact Center

Pre-Sales Solution EngineeringUpdated on Nov 10
Full-timeCzechiaNo salary listedIn-person

About the Job

Requirements

  • 3–5 years of relevant experience in contact center, cloud, solution design, or technical consulting.
  • Good knowledge of Amazon Connect, Genesys, or similar CCaaS platforms.
  • Understanding of contact center integrations, including CRM, WFM, ticketing systems, and AI capabilities.
  • Good understanding of cloud technologies, ideally AWS.
  • Experience contributing to solution design, presales, proposals, RFPs, or client presentations.
  • Ability to understand business requirements and translate them into practical technical solutions.
  • Confidence communicating with business and technology stakeholders.
  • Strong problem-solving and communication skills.
  • Excellent English and native Czech language proficiency.

Responsibilities

  • Participate in and, where appropriate, lead client discovery sessions to understand business and technology needs.
  • Translate client requirements into Amazon Connect or Genesys solutions.
  • Design CCaaS solutions and integrations across CRM, WFM, ticketing, cloud, and AI capabilities.
  • Build effective relationships with business and technology stakeholders throughout the sales cycle.
  • Contribute to commercially competitive solutions by considering customer value, technical feasibility, delivery risk, and total cost of ownership.
  • Collaborate with AWS, Genesys, technology partners, architects, and delivery teams to identify the best-fit solution.
  • Support RFPs, estimates, business cases, presentations, and solution demonstrations.
  • Help ensure a smooth transition from presales into delivery.

About the Company

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Deloitte

Audits companies and advises on tax and technology

Deloitte audits companies and advises businesses and governments on tax, technology, and risk, and it is one of the Big Four, the world's four largest accounting firms. In 1849 its founder became the first independent auditor of a public company, Britain's Great Western Railway. Its auditors check companies' financial reports for errors and fraud before investors rely on them, while its consultants design strategy, install business software, and defend clients against cyberattacks. Clients pay fees for each audit or project, and each country's Deloitte firm is a separate business owned by its local partners. Deloitte was founded in London in 1845 and is based in New York.

Company size
10,001+
Company stage
Late Stage VC
Total funding
$17.1M
Headquarters
New York, NY
Founded
1845

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