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Payscale launches next-generation benchmarking with Ascent. New platform brings market intelligence, smart workflows, and contextual insights together to help organizations make faster, more defensible pay decisions. September 08, 2026 09:00 ET | Source: Payscale Boston, Sept. 08, 2026 (GLOBE NEWSWIRE) - Payscale, the leading provider of compensation intelligence solutions, today announced the launch of Ascent, an AI-first benchmarking platform within the Payscale Intelligence Cloud, designed to power defensible compensation decisions at the speed of modern business. Ascent brings together best-in-class market data, Payscale's Smart workflows, and contextual intelligence into one platform. From a first offer letter to a complex global strategy, every workflow runs on the freshest market data available, so compensation decisions move with the market. The pace of workforce change has outstripped traditional compensation systems. Job roles evolve in months, not years. AI is creating and eliminating positions faster than organizations can adjust. Payscale's 2026 Compensation Best Practices Report, based on a survey of more than 3,400 HR and compensation leaders, found fewer than two in three organizations are updating roles for AI skills - and one in three is replacing or reconsidering entire roles because of it. Meanwhile, benchmarking remains stuck in the past. Most organizations depend on specialist-owned processes and annual snapshots. By the time data reaches decision-makers, the market has moved on. Managers make critical pay decisions without current, contextual intelligence. The risk? Pay decisions that fall out of step with the market, making it harder to attract, retain, and reward the skills the business needs. "Too many organizations are still clinging to legacy job architectures and finding themselves out of sync with market reality," said Lexi Clarke, Payscale Chief Business Operations and HR Officer. "Ascent is built to fix this. It brings your compensation intelligence, workflows, and market data into one platform, so every salary decision is grounded in timely validated market data, and every compensation professional has the context they need to act strategically." Powered by Peer, a contributory network of more than 4,500 organizations and 10.2 million incumbents, Ascent is built on compensation intelligence. It combines purpose-built AI-first workflows with near real-time market data, so compensation professionals can make faster, smarter, more defensible decisions. Key features in Ascent provide organizations with: Pay decisions you can move on today, and defend tomorrow. Smart Price pairs skills-premium data with hiring demand signals from Explore, so pricing a role means understanding not just its market value, but the skills and demand signals shaping that value. Every number is grounded in Payscale's Peer data ecosystem, giving pay decisions a foundation you can stand behind. Less busywork. More strategy. Smart Reporting turns compensation questions into leadership-ready insights. Ask in plain language and get a report back - no templates to build, no files to stitch together. It gives compensation professionals a faster starting point for analysis, so they can review the findings, apply their expertise, and confidently bring the right insights to managers, finance leaders, and executives. Compensation intelligence, unlocked for everyone who needs it. Compass shows organizations how their compensation and workforce strategy compares with their peers or a defined market. By bringing that external perspective into one clear view, leaders can see where they are aligned with the market, where they are falling behind, and where they have an opportunity to differentiate. It gives managers, HR, finance, and executives a shared evidence base for making more informed, strategic decisions about their workforce. See Ascent and other Payscale Intelligence Cloud tools in action at Compference(R), September 15-17. Register for the event at: www.payscale.com/compference About Payscale Payscale is the pioneer of compensation intelligence, helping organizations make smarter pay decisions that drive business performance. For more than 20 years, Payscale has combined trusted market data with AI-powered technology to deliver actionable insights that turn pay from a cost into a catalyst for growth. The Payscale Intelligence Cloud portfolio of solutions - Ascent, JobNav, and Paycycle - empower top companies and businesses like Cintas, Leidos, Chipotle, Ohio State University, and TJX Companies. Create confidence in your compensation. Payscale. Contact Info

Lexi Clarke appointed Chief Business Operations & HR Officer at Payscale. Seattle, Washington, United States, July 2026 - Payscale has appointed Lexi Clarke as Chief Business Operations & HR Officer, expanding her executive leadership responsibilities to oversee both business operations and the company's global people strategy. Having played a pivotal role in shaping Payscale's organizational effectiveness and operational execution, Lexi will continue driving enterprise-wide strategy while leading key business functions that support the company's continued growth. Lexi has been with Payscale for six years, steadily progressing through a series of leadership roles. She joined the company as Director, People in 2020, before serving as Senior Director, People / Interim Head of People, Vice President, People, and most recently as Chief People Officer. As Chief People Officer, she served on the executive leadership team with responsibility spanning People, Executive Strategy & Operations, Go-to-Market (GTM) Enablement, Program Management Office (PMO), Solutions Consulting, and Global Workforce Strategy. Her work focused on translating business strategy into operational execution while strengthening organizational effectiveness and talent capabilities. In addition to her executive role at Payscale, Lexi is an active member of Knoetic | CPOHQ, a community dedicated to empowering Chief People Officers and HR leaders, as well as StartupExperts, an invite-only network of experienced HR, finance, and operations leaders focused on collaboration and knowledge sharing. Prior to joining Payscale, Lexi held HR leadership roles at Convoy Inc., serving as Senior Manager, HR and Senior Human Resources Business Partner. Earlier, she spent more than two years at Redfin, progressing from Human Resources Business Partner to Senior Human Resources Business Partner and Human Resources Manager. She also gained valuable HR leadership experience at Boeing as a Human Resources Business Partner, and at One Kings Lane, where she advanced through the roles of Human Resources Associate, Human Resources Generalist, and Human Resources Manager. She began her professional career through internships at Wunderman and HDR, building an early foundation in business and organizational operations. Payscale is a leading compensation technology company that helps organizations transform compensation into a strategic business advantage. As one of the pioneers in compensation data and analytics, the company combines decades of market data expertise with AI-powered solutions to deliver actionable pay insights for organizations of all sizes. Its portfolio of solutions - including Payfactors, MarketPay, and Paycycle - helps organizations make informed compensation decisions, improve pay transparency, and attract and retain top talent. Payscale serves leading organizations across multiple industries, including Cintas, ZoomInfo, Chipotle, Brookdale Senior Living, The Ohio State University, American Airlines, and TJX Companies.

Payscale wins Gainsight's Customer Success Transformation of the Year award. By GlobeNewswire May 19, 2026 Recognition validates how Payscale turned a long-standing strength into a scalable operating model BOSTON, May 19, 2026 (GLOBE NEWSWIRE) - Payscale, the leading provider of compensation intelligence solutions, today announced it was named the winner of Gainsight's 2026 GameChanger Award for Customer Success Transformation of the Year. The award recognizes organizations that have fundamentally reimagined how they deliver customer success. Customer experience has always been a Payscale differentiator. In 2025, the organization decided to make it a system. Rather than treating customer success as a single team's responsibility, Payscale rebuilt how every customer-facing function - customer success, account management, renewals, support, services, implementation, and customer education - works together to drive measurable outcomes. The result was improved retention and sustained revenue growth, proving that when organizations align around customer outcomes, everyone benefits. "This award reflects our belief that software isn't enough on its own," said Payscale VP of Customer Success and Renewals Michael Maday. "To be a true partner to our customers and help them be strategic about compensation, we must be responsive, invested, and committed to customer outcomes from day one." The transformation spanned the entire customer lifecycle. Payscale clarified role ownership, standardized executive business reviews with a verified outcomes framework and ROI calculator, and built a scalable engagement model with structured onboarding, in-app guidance, and targeted CSM involvement. Beyond direct interactions, Payscale launched a centralized knowledge ecosystem for peer learning and self-service adoption and established a Customer Advisory Board to deepen strategic partnerships. The results were measurable. Through a year of operational change, Payscale improved retention and revenue - a signal that the model is working for customers and the business. "Teams often have to choose between major transformation or sustained performance. Our customer org did both, rebuilding how we operate from the ground up while growing GRR year over year," Payscale VP of Customer Strategy Lindsey Oh said. "Every team member stayed tenacious through real change and pressure. The results speak for themselves." To become a true compensation partner, Payscale combines world-class customer service, proven solutions, comprehensive data, and continuous innovation to help businesses cut through complexity and leverage pay as a competitive advantage. Payscale has demonstrated that aligning every function around customer outcomes and designing systems that reinforce both operational excellence and business growth leads to success. "Implementing any new system comes with challenges, but the collaboration with Payscale's technical and support teams made all the difference. Throughout the process, we encountered hiccups, but Payscale worked with us every step of the way to find solutions and keep us moving forward. The approach isn't just about providing a tool - it's about being a true partner in our success," the director of compensation at an enterprise biopharmaceutical company said. "The support model, responsiveness, and willingness to adapt have made our experience both enjoyable and productive. At the end of the day, having clean data and an open mind is important, but having a partner like Payscale is what truly made this implementation successful. The ability to pivot, problem-solve, and continuously improve ensures we're always evolving and optimizing. That level of commitment to customer success is what sets Payscale apart." About Gainsight Gainsight is the retention engine behind the world's most customer-centric companies. The Gainsight platform orchestrates the customer journey from onboarding to outcomes. More than 2,000 companies trust Gainsight's applications and AI agents to drive learning, adoption, community connection, and success for their customers. Learn more at www.gainsight.com. About Payscale Payscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage. With decades of innovation in sourcing reputable data and developing AI-powered tools, Payscale delivers actionable insights that turn pay from a cost to a catalyst. Its suite of solutions - Payfactors, Marketpay, and Paycycle - empower top companies in the U.S. and businesses like Panasonic, Chipotle, Quest Diagnostics, University of Washington, American Airlines, and TJX Companies. Create confidence in your compensation. Payscale.