Field Service Technician

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Sales Manager

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Your role and responsabilities
In this role, you will be responsible for delivering service activities in accordance with ABB quality standards, safety guidelines, and customer expectations. You will provide outstanding customer service by planning and executing field service operations efficiently, while ensuring high levels of customer satisfaction and retention through clear communication on timelines, activities, and expected outcomes.

This position contributes to the success of ABB's Critical Power business in Italy, serving customers across key industries including Data Centers, Healthcare, Telecommunications, Financial Services, Manufacturing, Government, Aerospace, and Energy & Utilities.

You will be mainly accountable for:

• Work directly with customers on-site to identify opportunities to improve the performance, reliability, and availability of their power infrastructure, eliminating operational pain points and optimizing UPS system performance.
• Perform field service activities including installation, commissioning, maintenance, troubleshooting, and preventive maintenance on UPS systems, battery solutions, and critical power equipment. Identify technical issues and carry out diagnostic analyses through both remote and on-site interventions within certified product and service areas.
• Prepare material and spare parts requirements for service activities, ensuring the availability and quality of all necessary equipment, components, and materials. Coordinate logistics and supply chain activities to support efficient service execution.
• Deliver service interventions using a "First Time Right" approach, ensuring work is completed on schedule, meets quality requirements, and complies with ABB procedures as well as applicable standards such as EN 62040-3 and EN 50171.
• Investigate equipment and system failures, propose corrective actions, and provide recommendations to prevent future issues and improve system reliability.
• When required, act as a technical trainer for both field service personnel and customers, providing guidance on UPS operation, maintenance, and best practices.

You will join a dynamic and talented Critical Power service team, where you will be able to thrive and grow. You'll have the chance to step into the Datacenters and mission-critical environments, continuously developing your expertise in power continuity solutions and bringing your experience to daily operations with enterprise customers, telecom operators, and industrial facilities.

Qualifications for the role

• Experience working in data center environments, including data center infrastructure, server rooms, and mission-critical power backup systems, will be considered a strong advantage.
• Proven ability to manage complex on-site projects involving multiple stakeholders.
• At least 5 years of experience in field service, technical support, or service management roles involving UPS systems, critical power equipment, or industrial solutions. Previous experience as a Field Service Technician or Technical Support Specialist is highly preferred.
• Strong knowledge of UPS technologies, battery systems (VRLA and Li-Ion), and power distribution equipment. Familiarity with EN 62040-3, EN 50171, or equivalent standards is considered an advantage.
• Strong customer focus combined with a commitment to operational excellence, continuous improvement, and safety compliance.
• Diploma or degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline, with a proven track record in service operations.
• Fluency in written and spoken English is required. Knowledge of additional European languages is a plus.
• Availability to travel both within Italy and internationally (approximately 15-20% annually) for customer site visits, commissioning activities, and technical training.

Compensation Package 

As part of our commitment to transparency, we want to share the compensation details for this position:

Applicable CBA: Metalmeccanico  

Minimum annual salary: €36.000

Variable Pay: Eligible for Company Productivity Bonus

The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards. 

Benefits as per policy

Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families

Welfare plan with a wide range of personalized services

Canteen or meal vouchers provided

Company Car as per local policy

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.