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All Accor

Global hotel management, franchising, loyalty program

Housekeeping Supervisor

Janitorial ServicesUpdated on Nov 11
Full-timeÎle-de-France, FranceIn-person

About the Job

Requirements

  • A BTS, professional license, or qualification from a hotel-management school in hospitality is required.
  • At least three years of experience as a housekeeping supervisor is required.
  • Experience in a premium establishment is desired.
  • Experience in a large hotel with more than 400 rooms is desired.
  • Proficiency with office software and OPERA is required.
  • Fluency in French and bilingual proficiency in English are required.
  • Strong written and verbal communication skills are required.
  • Strong organizational skills are required.
  • Attention to detail and quality is required.
  • The candidate should demonstrate positive, developmental leadership, including training team members, developing their skills, empowering them, and encouraging initiative.
  • The candidate should demonstrate collaborative leadership, teamwork, communication, and facilitation of teamwork.
  • The candidate should demonstrate entrepreneurial leadership, problem-solving, operational decision-making, and strategic thinking.
  • The candidate should demonstrate optimism, passion, innovation, creativity, adaptability, openness to self-assessment, customer orientation, and the ability to meet ambitious objectives and challenges.

Responsibilities

  • Ensure clients receive pleasant, efficient, and professional service in accordance with hotel standards.
  • Open and close the department by assigning daily workloads and recording specific instructions using available tools.
  • Supervise operational activities in housekeeping, cleaning, and laundry services.
  • Supervise operational activities in public-area services.
  • Ensure public areas and common areas remain clean at all times.
  • Report technical malfunctions to the relevant department.
  • Maintain hygiene, cleaning quality, service standards including welcome products, and premises safety.
  • Ensure guest rooms remain clean at all times.
  • Anticipate and resolve customer problems and establish proactive processes to promote customer satisfaction.
  • Take account of the habits of regular and/or long-stay guests.
  • Help orient new employees in their work areas.
  • Represent the Heartist spirit in interactions with clients.

Desired Qualifications

  • Experience in a premium establishment.
  • Experience in a large hotel with more than 400 rooms.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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