Senior Associate - Strategy & Analytics, Service Quality
About the job
- At least 2 years of work experience in a business intelligence or data analytics role.
- Strong proficiency in SQL.
- Experience using Tableau or other business intelligence tools for reporting and analyses.
- High proficiency in both English and Chinese.
- Strong communication skills to translate complex problems into actionable plans across different regions.
- Define and govern regional Service Quality frameworks centered on driving strict compliance with Community Guidelines, ensuring a safer, fairer, and more reliable platform for all users and driver partners across markets.
- Establish and refine the regional service quality measurement system by standardizing infraction tracking, categorizing individual entries of driver misbehaviour by Infraction and Score to effectively monitor, manage, and reduce platform misconduct.
- Lead deep-dive analytics on regional infraction trends, operational failure points, and compliance metrics to identify systemic drivers of non-compliance and execute targeted quality interventions.
- Partner with Regional Product, Tech, and Operations teams to automate infraction detection, streamline driver retraining mechanisms, and build proactive product features that prevent misbehaviour.
- Knowledge of data warehousing concepts.
- Exposure to Operations or Platform Governance within a high-growth marketplace, such as logistics, food delivery, or ride-hailing.
About the company
Lalamove is a technology-driven logistics platform that provides on-demand last-mile delivery in urban areas across Asia and the Americas. Its mobile app connects individuals and businesses with a network of drivers to handle fast or scheduled deliveries, ranging from small parcels to bulky items. Deliveries are priced based on distance, weight, and optional services like multiple stops. The service targets a wide range of customers, from individuals to small businesses and large enterprises, and aims to offer a seamless, efficient delivery experience by leveraging its driver network and digital platform.
Company Size
5,001-10,000
Company Stage
Series F
Total Funding
$2.5B
Headquarters
Sham Shui Po District, Hong Kong
Founded
2013
Get referred to Lalamove
See people who can refer or advise you
Simplify's Take
What believers are saying
- Revenue reached US$2.14 billion in 2025, up 34.3% year over year.
- Adjusted profit rose to US$560.3 million in 2025, sustaining strong cash generation.
- The April 30, 2026 Hong Kong filing remains active with Goldman Sachs, BofA, JPMorgan.
What critics are saying
- SAMR forced June 2026 antitrust changes, including refunds, lower commissions, and pricing disclosures.
- China now audits Lalamove's algorithms, truck stickers, mileage deductions, and driver appeals.
- If SAMR tightens further, Lalamove's China economics collapse under regulated take rates.
What makes Lalamove unique
- LALATECH's closed-loop platform handled 1.03 billion orders in 2025 across matching, payment, and settlement.
- It held 53.1% global closed-loop freight share in 2025, crushing GOGOX and Didi.
- Lalamove operates across Asia, Latin America, Dubai, Berlin, and Riyadh in 2026.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Remote Work Options
Paid Vacation
Flexible Work Hours
Wellness Program
Mental Health Support
Conference Attendance Budget
Professional Development Budget
Health Insurance
Growth & Insights and Company News
6 month growth
0%1 year growth
0%2 year growth
0%Lalamove's parent company, Lala Technology, has reapplied for a Hong Kong stock listing amid a market upturn. Previously submitted in September and April, the application is backed by Goldman Sachs, BofA Securities, and JPMorgan. Lala Technology, supported by investors like Hillhouse and Sequoia China, became the top global closed-loop freight platform with a 53.9% market share. In H1, it turned profitable with a $184 million profit, reversing a $32.997 million loss from the previous year, and reported $709 million in revenue, an 18.2% increase.
The first two tranches of $1.3 billion was led by Hillhouse Capital, while the third tranche of $200 million is yet to be closed.
The Hong Kong-based startup reportedly raised US$1.3 billion in the first two tranches of its series F round, which was led by Hillhouse Capital.