Enzyme Technical Service Manager

Overview

Bring your scientific expertise beyond the lab and make an impact with customers, products, and the business! As a Technical Service Manager, you’ll apply your knowledge of enzymes and animal nutrition to design and support trials, solve customer challenges, identify new opportunities, and translate technical findings into meaningful solutions. You’ll work across Sales, R&D, Marketing, and Technical Services while helping advance product development and successful product launches. Candidates located in Des Moines, Iowa or Indianapolis, IN will be highly considered.

Join the Kemin Team and Transform Lives!

We are a privately held, family-owned-and-operated global biotechnology company driven by curiosity and committed to transforming the quality of life for people, pets, and the planet.

We create solutions that strengthen health and wellbeing, provide nutrition and immune support for pets and production animals, safeguard the planet’s natural resources, and protect the global food supply chain for generations to come.

We supply over 500 specialty ingredients for various industries, including human and animal health and nutrition, pet food, aquaculture, nutraceutical, food technologies, crop technologies, textiles, biofuels, and animal vaccines.

We employ 3,500 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, Egypt, India, Italy, San Marino, Singapore, South Africa, and the United States.

As a valued member of our team, you'll enjoy a comprehensive benefits package designed to support your financial, physical, and professional well-being:

• Competitive Financial Package: Enjoy a rewarding salary, uncapped bonus opportunities, a 401k match program, and generous paid vacation and holidays.
• Health and Wellness Support: Stay fit and healthy with our fitness reimbursement for the whole family, access to an on-site fitness center, a restaurant offering seasonal fresh food options, and free fresh fruit in break areas.
• Career Development and Advancement: Unlock your potential with opportunities for growth and development throughout your entire career.
• Continued Learning Opportunities: Grow your skills with our in-house learning platforms, offering thousands of training resources both live and online, and take advantage of tuition reimbursement for external post-secondary pursuits.
• Service Opportunities: Make a positive impact with paid time off for service, partnerships with The World Food Programme and Habitat for Humanity, and local community initiatives.

Responsibilities

• Responsible for developing experimental protocols, initiate tests with customers, and coordinate testing parameters with Research and Development and with Customer Laboratory Services and report findings to customers in a confidential, standard format.
• Responsible for developing and coordinating execution of experimental, regulatory, and/or commercial trial protocols to evaluate different animal feed ingredients. Ensuring that feed formulations are appropriately balanced for all phases of the study and that the experimental design will provide the appropriate statistical power.
• Responsible for identifying customer opportunities and resolving customer/product technical problems.
• Responsible for customer business development, new product evaluation and testing, current product line extension development (Product Innovation Process).
• Responsible for maintaining large trial documentation on all assigned trials.
• Liaison between Sales, Technical Services, and CLS to leverage the data generated to support sales of relevant products.
• Responsible for working with the assigned sales team to conduct technical sales presentations.
• Participate in the Technical Service Team interface with Research and Development to identify and develop those products that best fit customer needs and Kemin’s goals.
• Must maintain industry knowledge by attending tradeshows, conferences, etc.
• Responsible for presenting industry information to external groups and any relevant research findings regarding Kemin’s product(s).
• Responsible for writing technical literature in a specific field to both internal and external sources.
• Provide technical training to the sales team.
• Responsible for generating and presenting new ideas to the business.
• Participate in the technical areas of the product launch process and support successful product launches.
• Assist Marketing department in the preparation of sales support literature by providing all technical input into the market communication aspects.
• Some decision making authority regarding the technical support necessary to achieve budget and strategic goals.

Qualifications

• Education & Experience: 
• PhD, in Biochemistry or Animal Science or related area of study with 0-3 years of related experience working with enzymes OR
• Master of Science Degree in Biochemistry or Animal Science or related area of study 3-5 years of relevant experience working with enzymes.
• Must be proactive, self-motivated, energetic, business minded.
• Understand and adhere to the Servant Leadership philosophy.
• Familiarity and experience with monogastric animals (poultry and/or swine) is required; additional animal models a plus.
• Experience with enzymes a must.
• Strong understanding of specific industry.
• Excellent written, verbal and interpersonal skills.
• Excellent people interaction skills and able and willing to provide exceptional customer service to internal and external customers.
• Fluent in English, multilingual is a plus.
• Self-motivated to accomplish business and personal objectives.
• Strong analytical skills in applied research and commercial testing with experience in field research studies and product development trials.
• Ability to recognize sales opportunities and determine appropriate action in conjunction with the Account Manager.
• Ability to work in cross-functional teams and work effectively in a diverse team environment to achieve customer and product objectives, including R&D, Regulatory Affairs, Operations, Product Managers, and Sales.
• Well organized and an effective planner in use of resources while demonstrating flexibility and responsiveness as market needs dictate.
• Computer proficiency in Word, PowerPoint, and Excel applications is required.

We are an equal opportunity employer. We consider all qualified applicants without regard to race, color, creed/religion, national origin, ancestry, citizenship or immigration status (where applicable), sex, sexual orientation, gender identity or expression, pregnancy/childbirth/breastfeeding or related conditions, age (40+), disability (including the use of a service animal), genetic information, marital status, familial or caregiver status, military or veteran status, status as a victim of domestic violence, reproductive health decision‑making, and any other status protected by applicable federal, state, or local law. We also prohibit retaliation for raising concerns or participating in an EEO process. Applicants who need a reasonable accommodation to apply or interview can email [email protected].

A post-offer background check and drug screen is required.  Additional pre-employment requirements may be necessary based on position.

Kemin is a drug-free and tobacco-free campus. 

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