IT Technician

Overview

Thrive and Change Lives

Catholic Charities of Onondaga County is dedicated to caring for those in need while promoting human development, collaboration, and the elimination of poverty and injustice; helping people in need regardless of their religion, race, ethnicity, or nationality. We believe that all people have infinite value and are worthy of our respect and compassion. Above all, we are committed to creating hope and transforming lives.

We believe that quality service begins with a passionate, motivated and hardworking workforce; a positive and caring work environment, and recognition for the challenging work our employees perform in service to others. For these reasons and many more Catholic Charities of Onondaga County is a great place to work!

Flexible Work Schedules

Remitted Tuition

Professional Development

Competitive Pay and Work Life Benefits

Professional Supervision and Coaching

Recognition and Appreciation Programs

Opportunities for Growth and Promotion

Responsibilities

Under the supervision of the Director of IT, the IT Technician will provide technical support and assistance to end-users, resolving hardware and software issues both on-site and over the phone. This includes diagnosing problems, guiding users through step-by-step solutions, and delivering clear, user-friendly technical instructions. The IT Technician will provide one-on-one end-user problem resolution on site and over the phone for hardware/software problems. Install and update computer hardware and software. Maintain computer software, hardware and networks. They will help with question/problem diagnosis and guide users through step-by step solutions as well as troubleshooting network and printer issues, PC hardware problems, and issues related to email, internet, and local-area network access. The IT Technician will clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed. Report more complex end-user problems to Director of IT. They will assist in set up, configuration, tagging and Delivering, and assist in the configuration of end-user PC desktop hardware, software and peripherals. Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems. Performs minor desktop hardware repair for PC computer equipment and peripherals and assists with the installation of local-area network cabling systems and equipment, ensuring end-users receive prompt, effective support that keeps operations running smoothly and productively. This position is 100% onsite, in person located at our HOP in Syracuse NY

This Position is Full Time at 35 Hours a Week. Pay for This Position is $22.00 Per Hour

Qualifications

Education and/or Experience Required at Entry:

• Bachelor’s degree, with three years relevant experience or an equivalent combination of education and experience.
• Experience includes desktop, printer and copier installation and troubleshooting; Networking cabling; Routers and wireless networking VPN;
• Remote administration of Local Area Network LAN/WAN installation, support and maintenance.
• Working knowledge of Software/Hardware installation;
• Network protocols in a windows server 2012/2019 environment.
• CompTIA A+ certification or a certificate from a two-year accredited computer technical program preferred

Licenses/Certificate/ Clearances:

• Valid N.Y.S. Driver’s License,
• Registered and insured vehicle,
• N.Y.S. Child Abuse Registry clearance

Knowledge of:

• Computer hardware configuration, including desktop computers, laptops, servers, smartphones, and mobile computing devices.
• Input devices such as keyboards, mice, and scanners.
• Output devices including displays, printers, and speakers.
• Data storage devices, both internal and external.
• Networking hardware such as routers, switches, and fiber optic equipment.
• Current Windows operating systems (Windows 10/11) and Microsoft 365 / Office applications.

Working Conditions and Environment/ Physical Demands:

• Able to life 50 lbs.
• Mobility sufficient to drive to and participate in meeting at client’s homes and/or community facilities which may not meet Federal accessibility standards for disabled Individuals,
• Manual dexterity sufficient to work with technical equipment in an active environment

Catholic Charities is an Equal Opportunity Employer and is committed to building on our foundation of a diverse workforce; and fostering an inclusive environment that encourages the recruitment and engagement of a workforce that fully represents the community we serve. We do not discriminate against any employee or applicant on the basis of race (including traits historically associated with race), color, creed, sex/gender (including pregnancy), age, disability, religion, national origin, citizenship, military/veteran status, marital status, familial status, prior arrest/conviction record, sexual orientation, gender identity, gender expression, status of being transgender, ancestry, domestic violence victim status, predisposing genetic characteristics or carrier status, reproductive health decision making, or any other basis prohibited by law.