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Pursuit Collection

Pursuit Collection

Hospitality company operating iconic attractions and lodges

Adventure Centre Retail and Booking Expert

Full-Time
$18/hr
Entry
Banff, AB, Canada
In Person

On-site retail store at Elk & Avenue Hotel PAC store and Cave and Basin Gift Shop in Banff, Alberta.

About the job

Requirements
  • Thrive in a fast-paced environment by multitasking effectively during peak periods while maintaining service quality and accuracy
  • Follow all health, safety, and cleanliness standards, including emergency procedures and operational guidelines
  • Friendly, approachable, and professional with a strong guest-first and ownership-driven mindset
  • Curious, engaged, and motivated to continuously learn about products, experiences, and ways to improve the guest journey
  • Strong written and verbal communication skills with the ability to engage and inform guests confidently
  • Ability to stand for extended periods
  • Ability to lift up to 50 pounds
  • Previous customer service or hospitality experience preferred
  • Comfortable working at heights, in high-altitude environments, and in all weather conditions
  • To honor our commitment to beingAlways Honest, all employees must consent to a criminal record check
Responsibilities
  • Activelycontributeto a positive, supportive, and high-performing team environment through collaboration, accountability, and a solutions-focused mindset
  • Take ownership of delivering iconic, inspiring, and unforgettable guest experiences — from first interaction to final farewell
  • Support both retail sales and guest bookings, helping guests plan andoptimizetheir adventure itineraries across Banff, Goldenand Jasper attractions
  • Provideaccurate, engaging, andpersonalizedrecommendations for in-town experiences, local highlights, and must-see adventures
  • Demonstrate strong product and experience knowledge by staying informed on merchandise, promotions, pricing updates, and company offerings
  • Process sales transactions and exchanges accuratelymaintainingattention to detail and financial integrity
  • Confidently navigate and manage multiple systems, including POS, booking platforms, and payment terminals, ensuringaccuratetransactions and a seamless guest experience.
  • Maintain exceptional standards of visual merchandising, cleanliness, and store organization to reflect a best-in-class retail environment
  • Complete daily restocking and inventory tasks to ensure full availability and a strong guest-ready presentation
  • Take ownership of back-of-house organization, including daily upkeep of storage rooms and operational areas
  • Proactively address guest questions, concerns, and issues with professionalism and care, escalating to leadership when appropriate
  • Support overall team and store success by taking onadditionalduties as needed with a flexible, team-first approach
  • Perform additional duties as assigned to support store operations and team success
Desired Qualifications
  • Experience with POS & bookingsystems and cash handling is an asset
  • Secondary language skills are an asset

About the company

Pursuit Collection operates a portfolio of iconic travel attractions, lodges, and hospitality experiences across Alaska, the Canadian Rockies, Montana, Iceland, Costa Rica, and Victoria, British Columbia. Since 2016, it has grown into a collection of 18 world-class attractions and 29 distinctive lodges, alongside restaurants, retail, and transportation. Its brands include Sky Lagoon in Iceland, Tabacón in Costa Rica, and Eagle Wing Tours in Victoria. What sets Pursuit Collection apart is its focus on connecting guests to remote, scenic destinations through locally rooted, immersive experiences rather than standardized travel packages. The goal is to connect guests to iconic places through unforgettable, inspiring experiences worth sharing.

Company Size

1-10

Company Stage

N/A

Total Funding

N/A

Headquarters

null

Founded

2018

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Simplify's Take

What believers are saying

  • Q2 2026 revenue hit $133.5 million, up 14.3%, with guidance raised.
  • Eagle Wing Tours acquisition and Flyover sale sharpen focus on higher-return destination experiences.
  • Hotel Whitefish, Tabacón, and Glacier upgrades create multi-year growth through 2030.

What critics are saying

  • Pursuit still depends on weather, especially when Q2 2026 visitation suffered from poor days.
  • West Glacier work-camp opposition highlights wildfire evacuation and community-permit risk in 2026.
  • Selling Flyover removes diversification; one major destination shock can hit earnings fast.

What makes Pursuit Collection unique

  • Iconic destination portfolio spans Banff, Jasper, Glacier, Whitefish, Iceland, and Costa Rica.
  • Hotel Whitefish renovation and Tabacón expansion show disciplined reinvestment into premium assets.
  • Electric Ice Explorer launch proves operational innovation across signature attractions.

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Benefits

Flexible Work Hours

Wellness Program

Mental Health Support

Employee Discounts