All Accor

Global hotel management, franchising, loyalty program

Night Receptionist

Hotel Guest ServicesUpdated on Nov 11

Full-timeÎle-de-France, FranceIn-person

About the Job

Requirements

Warm and welcoming customer service, rigor, dynamism, hygiene, sharing, listening, self-control, discretion, and punctuality.
Work 39 hours per week in a permanent contract.

Responsibilities

Welcome guests and facilitate their stay before, during, and after their visit.
Handle guest billing.
Represent the establishment and Novotel Suites brand positively.
Track and hand over the daily cash register.
Build customer loyalty through the ALL program.
Ensure the safety of guests and the establishment.

Description du poste

Le Novotel Paris La Défense Esplanade recherche un/une réceptionniste de nuit h/f - 39h/semaine en CDI.

En tant que Réceptionniste de nuit H/F, vous serez en charge :

- D'accueillir les clients, faciliter leur séjour avant, pendant et après leur venue.

- Assurer la facturation des clients.

- Véhiculer une bonne image de marque de l’établissement et de la marque Novotel Suites.

- Assurer le suivi et la remise de la caisse journalière.

- Fidéliser la clientèle avec le programme ALL.

- Veiller à la sécurité des clients et de l’établissement.

Qualifications

Qualités requises : accueil chaleureux, rigueur, dynamisme, hygiène, sens du partage, écoute, maîtrise de soi, discrétion, ponctualité

Informations supplémentaires

Ce que nous offrons :

- Environnement multi-marques stimulant (économique & milieu de gamme)

- Équipe dynamique et ambiance professionnelle bienveillante

- Opportunités d’évolution au sein du groupe hôtelier

- Mutuelle

- 13ème mois

- Intéressement

- Remboursement 50 % forfait Navigo

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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