CorDx

Global rapid testing & point-of-care diagnostics

IT Support Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeAlpharetta, GA, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree in information technology or computer science is required.
Proven work experience as a technical support engineer is required.
Knowledge of web services, application programming interfaces, and Internet Protocol-based protocols is required.
Industry knowledge and/or experience relating to artificial intelligence is required.
Knowledge of computer hardware and networking systems is required.
The ability to troubleshoot complex hardware and software issues is required.
Good time management skills are required.
Good interpersonal skills are required.
Excellent written and verbal communication skills are required.

Responsibilities

Provide daily technical support by resolving hardware, software, and application issues; track and document support requests and escalate them when necessary.
Install, configure, and maintain company information technology devices, including computers, printers, and mobile devices.
Manage employee accounts, including creating, assigning permissions, and deactivating accounts, while aligning access control with security policies to protect company data.
Oversee software distribution, updates, and compliance to ensure applications are secure and meet company standards.
Monitor network security and stability, including Wi-Fi and virtual private network systems, and implement firewalls and intrusion detection to prevent unauthorized access.
Set up email security protections against phishing and spam attacks, and educate employees on safe email practices to reduce data breach risks.
Conduct regular data backups and enable quick recovery in the event of device failures or data loss.
Ensure devices and systems meet security and compliance standards, and provide employees with information technology security training on data protection practices.
Assist with information technology project implementation, including system upgrades and new technology rollouts.
Document technical support, device status, and security incidents; regularly analyze and recommend improvements to enhance information technology service quality.

IT Support Engineer

CorDx · Alpharetta, United States · Full-time · Posted 2024-12-10

Workplace: on_site

Department: Atlanta

Description

About Us

CorDx, a multi-national biotech organization, focused on pushing the limits of innovation and supply in global health. With over 2000 employees across the world serving millions of users in over 100 countries, CorDx delivers rapid testing and point-of-care medical device solutions used in the detection of infectious disease such as COVID-19, pregnancy, drug abuse, biomarkers and more. CorDx is at the cutting edge of technology, artificial intelligence, and data science with the goal of delivering diagnostic solutions to some of the most critical questions in healthcare.

The IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to troubleshooting, issue tracking, escalation, documentation, customer support and reporting.

Responsibilities

1. Technical Support and Troubleshooting
Provide daily technical support, resolving hardware, software, and application issues. Track and document support requests, escalating when necessary.
2. Device Management and Maintenance
Install, configure, and maintain all company IT devices (e.g., computers, printers, mobile devices) to ensure smooth operation and extended lifespan.
3. User Account and Access Management
Manage employee accounts, including creation, permission assignment, and deactivation, ensuring access control aligns with security policies to protect company data.
4. Software Installation and Update Management
Oversee the distribution, updating, and compliance of software, ensuring all applications are secure and meet company standards.
5. Network Support and Security Protection
Monitor network security and stability (e.g., Wi-Fi, VPN), implementing firewalls and intrusion detection to prevent unauthorized access.
6. Email Security and Anti-Phishing Measures
Set up email security protections against phishing and spam attacks. Educate employees on safe email practices to reduce data breach risks.
7. Data Backup and Recovery
Conduct regular data backups and enable quick recovery in the event of device failures or data loss to ensure business continuity.
8. Information Security Compliance and Training
Ensure devices and systems meet security and compliance standards. Provide IT security training to employees to raise awareness of data protection practices.
9. Support IT Projects and Technology Deployment
Assist in IT project implementation, including system upgrades and new technology rollouts, ensuring projects are completed successfully.
10. Documentation and Reporting
Document technical support, device status, and security incidents. Regularly analyze and recommend improvements to enhance IT service quality.

Requirements

Bachelor’s degree in information technology or computer science.
Proven work experience as a technical support engineer.
Knowledge of web services, API, and IP-based protocols.
Industry knowledge and/or experience relating to AI
Knowledge of computer hardware and networking systems.
Good time management skills.
Good interpersonal skills.
Ability to troubleshoot complex hardware and software issues.
Excellent written and verbal communication skills.

Benefits

Medical Insurance
Retirement Plan
Paid Time-Off
Opportunities for professional development and career advancement

Apply

Apply at CorDx

About the Company

CorDx

Global rapid testing & point-of-care diagnostics

CorDx is a multinational biotech organization that provides rapid testing and point-of-care diagnostic devices. Its products are designed to quickly detect infectious diseases (like COVID-19), pregnancy, drugs of abuse, biomarkers, and other health indicators directly at the patient’s side. The devices work by offering fast diagnostic tests and wearable or handheld systems that deliver results on-site, often supported by data science and artificial intelligence to improve accuracy and capture health data. CorDx differentiates itself from competitors through its global reach (2,100+ employees in over 100 countries), scale, and its emphasis on integrating AI and data-driven insights to enhance diagnostic solutions. The company aims to help answer critical health questions by delivering practical, accessible diagnostics and moving toward personalized healthcare.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Atlanta, GA
Founded: 2006

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