IT Support Engineer
About the job
- A bachelor's degree in information technology or computer science is required.
- Proven work experience as a technical support engineer is required.
- Knowledge of web services, application programming interfaces, and Internet Protocol-based protocols is required.
- Industry knowledge and/or experience relating to artificial intelligence is required.
- Knowledge of computer hardware and networking systems is required.
- The ability to troubleshoot complex hardware and software issues is required.
- Good time management skills are required.
- Good interpersonal skills are required.
- Excellent written and verbal communication skills are required.
- Provide daily technical support by resolving hardware, software, and application issues; track and document support requests and escalate them when necessary.
- Install, configure, and maintain company information technology devices, including computers, printers, and mobile devices.
- Manage employee accounts, including creating, assigning permissions, and deactivating accounts, while aligning access control with security policies to protect company data.
- Oversee software distribution, updates, and compliance to ensure applications are secure and meet company standards.
- Monitor network security and stability, including Wi-Fi and virtual private network systems, and implement firewalls and intrusion detection to prevent unauthorized access.
- Set up email security protections against phishing and spam attacks, and educate employees on safe email practices to reduce data breach risks.
- Conduct regular data backups and enable quick recovery in the event of device failures or data loss.
- Ensure devices and systems meet security and compliance standards, and provide employees with information technology security training on data protection practices.
- Assist with information technology project implementation, including system upgrades and new technology rollouts.
- Document technical support, device status, and security incidents; regularly analyze and recommend improvements to enhance information technology service quality.
About the company
CorDx is a multinational biotech organization that provides rapid testing and point-of-care diagnostic devices. Its products are designed to quickly detect infectious diseases (like COVID-19), pregnancy, drugs of abuse, biomarkers, and other health indicators directly at the patient’s side. The devices work by offering fast diagnostic tests and wearable or handheld systems that deliver results on-site, often supported by data science and artificial intelligence to improve accuracy and capture health data. CorDx differentiates itself from competitors through its global reach (2,100+ employees in over 100 countries), scale, and its emphasis on integrating AI and data-driven insights to enhance diagnostic solutions. The company aims to help answer critical health questions by delivering practical, accessible diagnostics and moving toward personalized healthcare.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Atlanta, Georgia
Founded
2006
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Simplify's Take
What believers are saying
- CorDx secured an FDA EUA for Tyfast Flu A/B and COVID-19 in 2024.
- The 2025 Singapore POCT Centre broadens access to infectious, fertility, and chronic-disease programs.
- CorDx opened a new Singapore facility in 2026, strengthening global manufacturing reach.
What critics are saying
- FDA authorization still governs key products like Tyfast and COVID-19 Ag under emergency use.
- Singapore expansion raises fixed costs while diagnostics demand remains volatile after pandemic-era normalization.
- Any U.S. FDA or EU IVDR setback would strand CorDx's multiplex-test commercialization roadmap.
What makes CorDx unique
- CorDx spans R&D, manufacturing, and supply chain across the U.S., China, and Singapore.
- The 2025 DxD Hub POCT Centre deepens CorDx's Singapore diagnostics collaboration.
- MasterControl adoption signals a compliance-first operating model across global quality and manufacturing systems.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Training Programs
- Paid Vacation
- 401(k) Retirement Plan
- Meal Benefits