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Mercier Consultancy Group

Czech Speaking Reservations Agent

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€15k - €18k

About the Job

Requirements

  • Native or fluent Czech, spoken and written, is mandatory.
  • A valid EU passport or valid Greek work permit is required.
  • Ability to navigate travel-industry booking platforms effectively is required.
  • Strong command of English is required for internal training and company communication.
  • Excellent communication skills and a passion for delivering high-end customer service are required.

Responsibilities

  • Provide high-quality customer support for travelers and partners on the Booking.com platform.
  • Manage accommodation reservations, cancellations, and modifications professionally and efficiently.
  • Resolve complex travel-related queries to ensure customer satisfaction.
  • Represent Booking.com and maintain premium service standards in the travel industry.
  • Collaborate with internal departments to facilitate seamless travel experiences for Czech-speaking clientele.
  • Use internal customer relationship management systems to document interactions and booking status updates accurately.
  • Contribute to the team's success by meeting key performance indicators in the travel sector.

Desired Qualifications

  • A proactive mindset is sought.

About the Company

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