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Teleperformance Spain

Runs multilingual customer support and sales services

Revenue Analytics Lead - B2B Sales Programs

Full-TimeUpdated
No salary listed
Mid, Senior
Barcelona, Spain
In PersonOn-site in Barcelona, Spain.
Data & AnalyticsData Management

About the job

Requirements
  • Map available data, its location, refresh frequency, and access permissions for each program.
  • Design and build reliable data setups within client constraints using Salesforce reports and report types, scheduled exports, Google Sheets, Apps Script, BigQuery, or SQL where available.
  • Maintain historical data through regular snapshots when client systems do not retain it.
  • Separate raw data from calculated data, document every definition, and build checks to flag missing or incorrect data before reporting.
  • Reconcile internal numbers with client and finance figures and resolve discrepancies transparently.
  • Define a common metric dictionary across programs, including pipeline, conversion, revenue per representative, and attainment, while respecting each client's KPIs and contracts.
  • Automate reporting flows in Looker Studio, Tableau, Salesforce dashboards, or Sheets.
  • Ensure weekly reviews, monthly client packs, and quarterly incentive calculations use a trusted common data source.
  • Lead technical discussions with client stakeholders about data access and tools, and make the business case for additional access where needed.
  • Respect client data ownership, security rules, and GDPR in every solution.
  • Analyze sales funnels with operations leaders to identify pipeline and revenue leakage and support process changes with data.
  • Measure lead quality from list creation through meetings and closed-won deals.
  • Lead a team of four Data Analysts by setting priorities, reviewing work, developing technical skills, and establishing shared standards and templates.
  • Work directly with the Director of B2B Sales Programs and Heads of Operations as the data partner to operations leadership.
  • Work with client sales leaders, TP operations teams, finance, and IT.
  • Balance competing requests across programs, set priorities, and deliver quickly with limited resources.
  • Build tools to generate pipeline and improve sales-process speed and effectiveness.
  • Build lead-generation tools, including account and lead lists, enrichment workflows, scoring, prioritization, and routing logic.
  • Automate repetitive sales tasks such as list preparation, CRM updates, follow-up triggers, and handovers between SDRs, AEs, and AMs.
  • Test automation and AI tools, including Clay, n8n, Make, or LLM-based workflows, where client environments allow, and measure their effect on pipeline and productivity.
  • Turn effective tools into reusable assets for new programs.
  • Have at least four years of experience in Revenue Operations, Sales Operations analytics, or BI working with sales and CRM data.
  • Have advanced Salesforce reporting skills, including custom report types, cross-object reports, formulas, dashboards, scheduled reports, and understanding of lead, opportunity, and account data models.
  • Have advanced Google Sheets and Apps Script skills, including structured data design, automation, scheduled imports, snapshots, and data quality checks.
  • Have solid SQL skills, ideally with BigQuery.
  • Have hands-on experience with Looker Studio or Tableau.
  • Have proven experience building durable reporting setups with limited tools or access.
  • Understand B2B sales funnels and metrics, including pipeline coverage, conversion rates, win rate, and sales cycle.
  • Be able to explain technical limits and options to non-technical senior stakeholders and negotiate for needed access or tools.
  • Have experience guiding, coaching, or mentoring other analysts, formally or informally.
  • Be fluent in English.
  • Have interest and curiosity in GTM engineering; prior GTM engineering experience is not required.
Responsibilities
  • Design and build each program's data and reporting setup personally using the tools available in the client environment.
  • Advise clients technically by explaining current access limitations and identifying additional access or tools that could address business problems.
  • Lead the team of four Data Analysts, set priorities, raise their technical capability, and establish common standards and templates across programs.
  • Build tools that generate pipeline and optimize sales processes as the role's GTM engineering scope grows.
  • Handle difficult client conversations involving unreliable systems, delayed data, conflicting figures, and unsupported requests.
  • Package successful methods into reusable templates and playbooks without transferring client data between programs.
Desired Qualifications
  • Experience with GTM engineering, lead-generation tools, or sales automation.
  • Python for data work and automation.
  • Salesforce administrator certification or experience working as a Salesforce administrator.
  • Knowledge of modern data-stack tools such as dbt, Fivetran, and cloud data warehouses.
  • Experience with Gong or other conversation-intelligence data.
  • Practical use of LLMs in reporting, analysis, or sales workflows.
  • Experience in BPO, consulting, agencies, or other multi-client environments working inside client systems.
  • Background in digital advertising, marketplaces, or SaaS sales.
  • Spanish, French, German, or Italian language skills.

About the company

Teleperformance Spain, also branded TP Spain, runs outsourced customer support and sales operations for international businesses. Its teams handle customer enquiries, account support, technical questions and business development through telephone, email, chat and other digital channels. Programs include digital advertising sales, advertiser onboarding and customer care for online services, with language-specific teams serving markets beyond Spain. The Spanish operation recruits for office-based, hybrid and remote roles, supported by training, quality management and client operations teams. The Spanish legal entity, Teleperformance España S.A.U., was incorporated in 1989.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

1989

Simplify Jobs

Simplify's Take

What believers are saying

  • Free language platform: TP Spain offers employees a language-learning program at no charge.
  • Uncapped sales upside: the German GenAI role combines a €30,000 base salary with uncapped performance bonuses.
  • Relocation support: the German Ads posting includes flights and private studio accommodation, subject to availability.

What critics are saying

  • Initial fixed term: the remote trilingual care role starts with a three-month contract before an indefinite arrangement.
  • Quota pressure: GenAI sales executives must exceed revenue and activity targets through inbound and outbound prospecting.
  • Restricted entry: AI sales trainer applicants must already hold a Sales Trainer position.

What makes Teleperformance Spain unique

  • Trilingual delivery: one customer-care program handles voice, email and chat in Spanish, Catalan and English.
  • New AI sales program: the sales trainer posting identifies an August 2026 launch for an AI-platform client.
  • Advertiser onboarding: the German Google Ads program combines new-client acquisition, PPC campaign advice and account growth.

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