Partner Ecosystem Manager

Job Description

The Partner Ecosystem Manager is responsible for driving strategic partner engagement, ecosystem growth, and joint go-to-market (GTM) execution across the technology partner landscape.

This role will work closely with Sales, Pre-Sales and Practices to strengthen partner alignment, drive partner-led opportunities, and accelerate business growth through a focused and tiered partner engagement model.

The individual will manage a portfolio of strategic and growth partners across areas such as Infrastructure, Cybersecurity, Cloud, Data, AI, and Digital Resilience solutions.

The role will also support the development of a partner ecosystem that enables customers to accelerate AI adoption securely and responsibly, through strategic collaborations, joint solutions, and integrated GTM initiatives.

What will you do:

1. Strategic Partner Management

• Manage and grow relationships with assigned technology partners and alliances.

• Develop joint business plans and GTM strategies aligned with business priorities and revenue objectives.

• Drive executive engagement and strengthen strategic alignment with key partners.

• Identify opportunities for deeper collaboration, solution positioning, and market expansion.

• Engage partners to secure business support, commercial benefits, sales enablement, and joint investment opportunities.

2. Lead Management, GTM & Business Growth

• Drive partner-led and partner-influenced pipeline creation, revenue growth, and business opportunities.

• Work with Sales and Practices to identify whitespace opportunities, strategic accounts, and customer pursuits.

• Own the partner lead management process, ensuring leads generated through joint campaigns, partner referrals, and ecosystem activities are properly qualified, assigned, tracked, and followed through.

• Work with Sales teams to monitor lead progression, pipeline conversion, and business outcomes.

• Support co-sell activities, joint campaigns, partner events, and other demand-generation initiatives.

• Facilitate early partner engagement in strategic opportunities to improve competitiveness and win probability.

• Track the effectiveness of partner GTM investments and campaigns, including leads generated, qualified pipeline, conversion, and revenue contribution.

• Support the positioning of integrated and AI-enabled solutions through ecosystem partnerships and joint GTM activities.

3. Partner Rebates, Incentives & Commercial Performance

• Drive the identification, optimisation, and realisation of partner rebates, incentives, and commercial benefits across assigned partners.

• Develop a good understanding of partner incentive programmes, including eligibility requirements, deal registration, certifications, revenue thresholds, and other qualifying criteria.

• Work with Sales, Finance, and Operations to ensure eligible opportunities and transactions are properly registered, tracked, and submitted for incentives.

• Monitor rebate and incentive performance, including forecasts, claims, approvals, collections, and outstanding payouts.

• Identify opportunities to maximise partner incentives and funding through better programme participation and commercial alignment.

• Engage partners to resolve incentive discrepancies, rejected claims, and other commercial issues.

• Support the management of partner-funded GTM programmes, including market development funds (MDF) and joint campaign investments.

• Provide regular visibility of partner commercial contributions, including revenue, rebates, incentives, and GTM returns.

4. Partner Governance & Performance

• Track partner performance against agreed business plans, revenue objectives, pipeline targets, and commercial commitments.

• Monitor key metrics including partner-influenced revenue, pipeline, lead conversion, rebates, incentives, and GTM effectiveness.

• Establish and maintain partner performance dashboards and trackers to support management visibility and decision-making.

• Conduct regular partner business reviews, focusing on business performance, opportunities, challenges, and agreed follow-up actions.

• Ensure commercial readiness through partner agreements, onboarding coordination, compliance tracking, and certification requirements.

• Identify gaps in partner performance and work with relevant stakeholders to implement improvement actions.

5. Internal Collaboration

• Work closely with Industry Operating Groups, Pre-Sales, Practices, Finance, Legal, Marketing, and Operations teams.

• Act as a key coordination point between internal stakeholders and external technology partners.

• Work with Marketing and Sales to ensure partner campaigns translate into qualified leads and business opportunities.

• Collaborate with Finance and Operations on partner rebates, incentive claims, forecasting, and collections.

• Drive alignment and communication across cross-functional teams to support partner business objectives.

• Support internal awareness of partner strategies, joint initiatives, commercial programmes, and ecosystem priorities.

Qualifications

The ideal candidate should possess:

• 5–10 years of experience in partner management, alliances, sales, business development, channel management, or technology ecosystem roles.
• Experience working within System Integrators, Technology, Cloud, Cybersecurity, or Consulting environments preferred.
• Strong understanding of enterprise technology landscapes including Cloud, Cybersecurity, AI, Infrastructure, or Digital Transformation.
• Good commercial acumen, with experience in driving pipeline, revenue, partner programmes, or business performance.
• Understanding of partner incentive structures, rebate programmes, deal registration, or channel commercial models.
• Experience in lead management, pipeline tracking, and sales opportunity progression.
• Strong stakeholder management and communication skills, with the ability to engage both business and technical audiences.
• Strong analytical and organisational skills, with the ability to track commercial performance and translate data into actionable insights.
• Self-driven, results-oriented, and comfortable working across multiple business functions.

Preferred Attributes

• Experience working with hyperscalers, cybersecurity vendors, AI platforms, or strategic technology alliances.
• Familiarity with co-sell motions, marketplace ecosystems, and partner-led GTM models.
• Hands-on experience managing partner rebates, incentives, MDF, or commercial programmes.
• Experience using CRM systems, partner portals, and business performance dashboards.
• Experience in regional or cross-functional coordination.
• Exposure to partner tiering, ecosystem strategy, or portfolio GTM initiatives.

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

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Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg/ @ncs.co and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [email protected].