Full-Time

Customer Solutions Architect

Video API

Posted on 8/29/2024

Vonage

Vonage

1,001-5,000 employees

Cloud-based communication services for businesses

Consulting
Enterprise Software

Senior

No H1B Sponsorship

Holmdel, NJ, USA

Hybrid role located out of Holmdel, New Jersey office; remote applications will be considered.

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
TCP/IP
PHP
WebRTC
Python
JavaScript
Java
C#
AWS
HTML/CSS
Requirements
  • A customer driven focus and the ability to quickly pivot in a fast paced environment.
  • In depth CPaaS Video / WebRTC knowledge with 5 plus years hands-on experience in designing/developing/deploying/managing complex customer solutions.
  • Demonstrated competency in one of the following: Web development (Javascript, HTML.), backend development (Java, C#, Python, PHP etc.), mobile development, IP-based real-time communications (WebRTC)
  • Keen ability to assess and analyze real-life and/or customer requests, and provide solutions while possessing a passion for delivering impactful, cut through the clutter, ideas versus standard telecom presentations
  • Experienced remote worker and traveler - organized, great written and verbal communication skills and efficient with a self starter attitude.
  • Familiarity with Cloud platform (such as: AWS, MS Azure, Google, IBM) and Cloud Architecture
  • Good understanding of CPaaS and other SaaS solutions (CCaaS and UCaaS solutions).
  • TCP/IP networking / routing and IP security (Desirable)
  • Telecom, Call/Contact Center, and IP Security experience (Desirable)
  • A BA/MS degree in Software Development, Computer Science, Information Technology, Telecommunications, or similar (Desirable)
Responsibilities
  • Utilize your interpersonal communication skills and technical expertise to build trust with the customer, get a detailed understanding of the customers requirements, design and present Vonage API CPaaS solutions.
  • Host remote and face to face meetings with customer developers, product managers and C-level business decision makers to understand their technical needs, presenting the Vonage API CPaaS solutions and services and ultimately validating that their technical needs can be met will play a huge part in your day-to-day at Vonage.
  • Respond to customer RFPs, InfoSec and other technical inquiries.
  • Working closely with all CPaaS teams will be critical to identifying key prospects/clients where your technical knowledge and guidance can enable them to leverage Vonage API CPaaS solutions for their maximum benefit.
  • Your relationship building skills will be integral as you’ll follow up on internal progress to ensure timely delivery, manage complex combinations of Vonage CPaaS solutions and internal technical setups to deliver on customer needs.
  • Work closely with Sales Managers on new and existing accounts by leading the technical perspective of the customers projects.

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Company Stage

IPO

Total Funding

$361.9M

Headquarters

Holmdel Township, New Jersey

Founded

2001

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.
  • Partnership with Airtel Business opens opportunities in the growing Indian market.
  • Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

What critics are saying

  • Leadership changes may disrupt strategic continuity at Vonage.
  • Regulatory pressures in India could challenge the Airtel partnership.
  • Adoption hurdles may slow the transition from SMS to Rich Communications Services.

What makes Vonage unique

  • Vonage offers a flexible portfolio of cloud-based communication applications and APIs.
  • The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.
  • Vonage's subscription and usage-based revenue model ensures financial stability and growth.

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Benefits

Remote Work Options

Hybrid Work Options

INACTIVE