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Full-Time

Customer Solutions Architect

Video API

Confirmed live in the last 24 hours

Vonage

Vonage

1,001-5,000 employees

Cloud-based communication services for businesses

Data & Analytics
Consulting
Hardware
Enterprise Software
Entertainment

Senior, Expert

San Francisco, CA, USA + 1 more

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
PHP
Microsoft Azure
Python
Sales
JavaScript
Communications
Java
AWS
Web Development
HTML/CSS
Requirements
  • A customer driven focus and the ability to quickly pivot in a fast paced environment.
  • In depth CPaaS Video / WebRTC knowledge with 5 plus years hands-on experience in designing/developing/deploying/managing complex customer solutions.
  • Demonstrated competency in one of the following: Web development (Javascript, HTML.), backend development (Java, C#, Python, PHP etc.), mobile development, IP-based real-time communications (WebRTC)
  • Keen ability to assess and analyze real-life and/or customer requests, and provide solutions while possessing a passion for delivering impactful, cut through the clutter, ideas versus standard telecom presentations
  • Experienced remote worker and traveler - organized, great written and verbal communication skills and efficient with a self starter attitude.
  • Familiarity with Cloud platform (such as: AWS, MS Azure, Google, IBM) and Cloud Architecture
  • Good understanding of CPaaS and other SaaS solutions (CCaaS and UCaaS solutions).
Responsibilities
  • Utilize your interpersonal communication skills and technical expertise to build trust with the customer, get a detailed understanding of the customers requirements, design and present Vonage API CPaaS solutions.
  • Host remote and face to face meetings with customer developers, product managers and C-level business decision makers to understand their technical needs, presenting the Vonage API CPaaS solutions and services and ultimately validating that their technical needs can be met will play a huge part in your day-to-day at Vonage.
  • Respond to customer RFPs, InfoSec and other technical inquiries.
  • Expert in all things CPaaS with in-depth knowledge about Video (WebRTC) APIs is a requirement. Knowledge in other communication APIs, such as Voice (VoiP), Messaging (SMS, MMS, Social and business channels such as WhatsApp, FB) is a big plus.
  • Working closely with all CPaaS teams will be critical to identifying key prospects/clients where your technical knowledge and guidance can enable them to leverage Vonage API CPaaS solutions for their maximum benefit.
  • Your relationship building skills will be integral as you’ll follow up on internal progress to ensure timely delivery, manage complex combinations of Vonage CPaaS solutions and internal technical setups to deliver on customer needs.
  • Work closely with Sales Managers on new and existing accounts by leading the technical perspective of the customers projects.

Vonage offers cloud-based communication services that enable businesses to integrate voice, messaging, video, and data capabilities into their applications. Its main products include Communications Platform as a Service (CPaaS), Unified Communications as a Service (UCaaS), and Contact Center as a Service (CCaaS), which help improve customer engagement and streamline internal communications. Unlike its competitors, Vonage uses a dual revenue model with both subscription and usage-based fees, allowing for scalability based on client needs. The company's goal is to modernize business communication infrastructure for various industries.

Company Stage

M&A

Total Funding

$1.1B

Headquarters

Holmdel Township, New Jersey

Founded

2001

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

-2%
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Simplify's Take

What believers are saying

  • Vonage's acquisition by Ericsson for $6.2 billion positions it for significant growth and innovation within a global network.
  • Winning multiple awards, including Gold in the 5G category and Best Virtual Agent Platform, highlights Vonage's industry leadership and commitment to cutting-edge technology.
  • Partnerships with major players like Singtel and KDDI Web Communications expand Vonage's global reach and enhance its service offerings.

What critics are saying

  • The $1.09 billion impairment charge by Ericsson could indicate financial challenges or integration issues post-acquisition.
  • The competitive landscape in cloud communications is intense, with numerous players vying for market share, which could impact Vonage's growth.

What makes Vonage unique

  • Vonage's CPaaS, UCaaS, and CCaaS offerings provide a comprehensive suite of communication tools that integrate seamlessly into business processes, unlike competitors who may specialize in only one area.
  • The dual revenue model of subscription and usage-based fees ensures financial stability and scalability, setting Vonage apart from competitors with less flexible pricing structures.
  • Recognition as a leader in the Gartner Magic Quadrant for CPaaS for two consecutive years underscores Vonage's strong market position and visionary approach.