All Accor

Global hotel management, franchising, loyalty program

Assistante Spa Manager

Esthetics & Nail Care +1Updated on Nov 11

Full-timePresles, FranceNo salary listedIn-person

About the Job

Requirements

Ability to perform Cinq Mondes and other brand treatments, massages, and aesthetic treatments according to protocols set by management.
Ability to welcome, assist, advise, and listen to clients to meet their needs and expectations.
Ability to promote, advise on, and sell services and treatment products to develop revenue.
Ability to manage retail and professional product inventory and maintain hygiene and safety standards.
Ability to supervise the team and keep the spa clean and orderly.
Ability to manage client phone calls and emails.
Ability to communicate internally with hotel departments, including reception, sales, housekeeping, and technical services.
Ability to write communication materials and transmit information.
Ability to organize and optimize client treatment schedules, including freelance and extra staff schedules.
Ability to ensure service quality and client satisfaction.
Ability to provide personalized advice on future treatments and related products.
Ability to recommend supplementary services to treatments to improve client loyalty.
Ability to conduct client wellness and/or beauty assessments by listening to clients.
Ability to perform treatment protocols and explain selected protocols, products, and their benefits to clients.

Responsibilities

Provide Cinq Mondes and other company-brand treatments, massages from around the world, and aesthetic treatments according to management protocols.
Welcome and assist clients, then advise them according to their needs and expectations.
Promote, advise on, and sell services and treatment products to develop revenue.
Manage retail and professional product inventory and ensure compliance with hygiene and safety rules.
Supervise the team and maintain a clean and orderly spa.
Manage client phone calls and emails.
Communicate internally about hotel operations with reception, sales, housekeeping, and technical services.
Write communication materials and transmit information.
Organize and optimize client treatment schedules, including freelance and extra staff schedules.
Ensure service quality and client satisfaction.
Provide personalized advice on future treatments and related products.
Recommend supplementary services to treatments to improve client loyalty.
Conduct client wellness and/or beauty assessments by listening to clients.
Perform treatment protocols and explain the selected protocols, products, and their benefits to clients.

Job Description

Son métier :

Sous la responsabilité du SPA Manager, l’Assistante SPA Manager devra prodiguer des soins Cinq Mondes et d’autre marque pour laquelle l’entreprise travail, des massages du monde et des soins esthétiques, les protocoles fixés par la hiérarchie.

Elle sera également chargée d’accueillir et prendre en charge les clients, puis de les conseiller en étant à leur écoute afin de répondre à leurs besoins et attentes.

L’Assistante SPA Manager assure la promotion, le conseil et la vente des prestations et des produits de soins pour développer le chiffre d’affaires.

Elle est également en charge de la gestion des stocks produits vente et produits professionnels, et veille au respect des règles d’hygiène et de sécurité.

L’Assistante SPA Manager supervise l’équipe et veille à maintenir le spa propre et rangé.

Qualifications

Additional Information

Ses activités sous la responsabilité de notre SPA Manager sont :

-Gestion des appels téléphoniques de nos clients et emails.

-Communication en interne sur l’activité de l’hôtel (réception, commercial, housekeeping, technique)

▪ Rédiger des supports de communication et assurer la transmission des informations.

▪ Organiser et optimiser les plannings de soins des clients pour développer le chiffre d’affaires. (Planning free-lance et extra)

▪ Garantir la qualité des prestations et donc la satisfaction des clients.

▪ Assurer un conseil personnalisé pour les soins à venir et les produits qui en découlent.

▪ Proposer des prestations complémentaires au soin afin d’optimiser la fidélisation.

▪Réaliser un diagnostic « bien-être » et/ou « beauté » des clients en les écoutant.

▪ Réaliser les protocoles de soins et informer les clients sur les protocoles de soins retenus en présentant les produits et leurs bienfaits.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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