A

Atrium Health

Operates hospitals and care network

Telecommunication Operator

Part-TimeUpdated on 10/23/2026
$18.85 - $28.30+ $1.50/hour second-shift premium + $1.50/hour weekend-shift premium
Junior
Downers Grove, IL, USA
In PersonOn-site role; schedule includes weekdays and weekends, with flexible days.
Medical, Clinical & Veterinary

About the job

Requirements
  • High school diploma or equivalent.
  • One to two years of experience.
  • Ability to type 30–40 words per minute preferred.
  • Ability to operate a switchboard console and computer terminal.
  • Ability to process calls courteously, rapidly, and professionally.
  • Ability to maintain composure in stressful emergency situations.
  • Willingness to work flexible hours, weekends, and holidays.
  • Ability to prioritize workflow efficiently and effectively.
  • Ability to sit for extended periods.
  • For direct patient care or patient contact, ability to lift up to 35 pounds without assistance; for patient lifts over 35 pounds or when a patient cannot assist, use patient-handling equipment with at least one other associate when available. Unique patient lifting or movement situations are assessed case by case.
  • Report patient safety events and near misses in a timely fashion; adhere to behavioral and procedural patient safety practices; identify threats to patient safety and intervene to prevent harm; communicate openly and promote teamwork; promptly report intimidating behavior and other threats to patient safety.
Responsibilities
  • Ensure effective and efficient operation of the paging system, AmCom Answering Service, Alcatel communication systems, and other department-related equipment, including fax machines, printers, and computers.
  • Process incoming calls for patients, staff, physicians, and the public in a courteous and professional manner.
  • Process outgoing calls for staff and physicians in a courteous and professional manner.
  • Process incoming and outgoing calls on the Doctors Answering Service and perform board checks to ensure timely delivery of physician and office messages.
  • Record and transmit messages for physicians and office personnel on the Doctors Answering Service.
  • Enter pager blocks for physicians and immediately enter physician vacation time and on-call information in the exception scheduler or Remarks.
  • Assist patients, staff, and physicians in placing outgoing calls in a courteous and professional manner.
  • Place long-distance calls for staff and administration in a courteous and professional manner.
  • Report telephone equipment issues and internal phone trouble to Telecommunications Analysts through the Help desk.
  • Assist with replacement service for patient telephones.
  • Ensure the code team is dispatched according to hospital protocol.
  • Notify the Cardiac Cath Lab of emergency procedures performed during off-hours.
  • Dispatch the cardiac code team for Code Blue events using the AmCom paging terminal and announce the event over the intercom system; notify the Emergency Department when a house doctor is unavailable.
  • Follow department procedures during external and internal disasters, including monitoring bomb-threat calls and recording details such as time, caller gender, tone of voice, and accent; making appropriate notifications after bomb threats, for disasters, fire alarms, severe weather statements, and disturbances in progress; and accurately logging events.
  • Swap faulty pager equipment for staff and physicians using the telephone number for American Messaging listed in AmCom, and accurately and promptly record pager swaps in the pager log book.
  • Page physicians, staff, and patients’ family members through the public address system and house pagers, and page physicians long-range when requested by staff.
  • Make public address announcements for department meetings, special events, and emergency situations as requested or required.
  • Monitor hospital building fire alarms and other alarms, including blood bank refrigerator, medical gas, and dietary alarms.
  • Provide accurate information to patients, staff, physicians, and the public, including notifications of patient expirations; take courtesy messages for physicians, administration, and managers when necessary; and provide general information using directories or computer terminals, such as patient room numbers, physician office and service telephone numbers, visiting hours, addresses, department and extension numbers, phone operation and paging instructions, and pager numbers.
  • Maintain department logs for procedures and equipment, pagers, and keys released for staff use.
  • Maintain house physicians’ pagers, keys for the Telecommunications equipment room and physician call room, and a register for sign-out and return to ensure accountability for unreturned pagers or keys.
  • Maintain accurate logs for replacement patient phones, hard-of-hearing phones, and TDD units.
  • Document emergency information as received.
  • Maintain an accurate log of telephone system alarms and repair trouble.
  • Maintain an accurate log of Code Blue events for referral as needed.
  • Accurately log fire alarms for referral according to department procedure.
  • Perform other duties assigned by the coordinator or lead operator to meet department needs, including filing physician answering-service paperwork, updating on-call schedules by contacting departments or physicians for current and upcoming schedules, and performing data-entry tasks.
Desired Qualifications
  • Typing speed of 30–40 words per minute is preferred.

About the company

Atrium Health is a nonprofit health system with over 1,400 care locations and 40 hospitals across the southeastern United States. It provides a full range of medical services, from primary care to specialized treatments like rehabilitation and cancer care, and uses the MyAtriumHealth digital portal for scheduling and payments. The system combines hospital and home-based care (including hospital-level services through Atrium Health Levine Children’s) to expand access beyond traditional facilities. Its goal is to deliver accessible, comprehensive healthcare across its regions by coordinating care across a large network and supporting patients with digital tools and employee-focused benefits.

Company Size

10,001+

Company Stage

Grant

Total Funding

$31.6M

Headquarters

Charlotte, North Carolina

Founded

1940

Get referred to Atrium Health

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Simplify Jobs

Simplify's Take

What believers are saying

  • Wake County approved the WakeMed deal on September 21, 2026.
  • Atrium committed $2 billion and $150 million for Wake County health programs.
  • The Morehouse teaching hospital won approval August 21, 2026, expanding Atlanta access.

What critics are saying

  • FTC and North Carolina Attorney General can still block WakeMed integration in 2026.
  • Price-cap sunsets after five years, inviting backlash over Atrium’s higher negotiated rates.
  • Failure on WakeMed turns Atrium into the South’s premier target for antitrust scrutiny.

What makes Atrium Health unique

  • Advocate Health’s academic core links Atrium with Wake Forest University School of Medicine.
  • Atrium spans 69 hospitals and 1,000-plus care sites across eight states.
  • Levine, Sanger, and virtual care create a vertically integrated referral engine.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Flexible Work Hours
  • Paid Vacation
  • 401(k) Company Match

Growth & Insights and Company News

6 month growth

26%

1 year growth

28%

2 year growth

28%
The Charlotte Observer
Oct 20th, 2026
How a $3.5M downtown Rock Hill property sale could be tied to a Charlotte hospital.

How a $3.5M downtown Rock Hill property sale could be tied to a Charlotte hospital. By John Marks October 20, 2026 2:13 PM Gift Article A new medical site near downtown Rock Hill could be coming, after a $3.5 million property sale. Telecommunications company Comporium sold eight properties on Oct. 13 to Charlotte-based AH South Carolina, Inc., according to York County land records. That entity appears to be affiliated with nonprofit hospital system Atrium Health. Both share a mailing address. A message left for Atrium Health wasn't immediately returned. The former Comporium site is bounded by Dave Lyle Boulevard, Trade Street and Willowbrook Avenue. There's a Comporium building on it now, with parking. The combined site is 4 acres. If Atrium intends to add medical services in Rock Hill, the site would join a growing list of company projects. In December, the company confirmed plans for a $450 million hospital in Fort Mill set to open in 2029. Last week, Atrium announced a $340 million commitment to expand behavioral healthcare across the Charlotte region. It includes a new hospital in north Charlotte. Atrium invested $6.6 billion in major projects from 2021 to last year, according to the hospital group. Healthcare sites have grown significantly in recent years throughout the Rock Hill region. Along with the coming Atrium hospital in Fort Mill, Rock Hill has a $300 million Novant Health medical campus planned at Palmetto Research Park. There's a $300 million Medical University of South Carolina hospital and medical office building under construction in Indian Land. CaroMont Health announced plans last month for a new Lake Wylie hospital by 2031. Piedmont Medical Network has added multiple freestanding emergency rooms in the region. This is a developing story. Check back for updates.

Becker's Hospital Review
Oct 15th, 2026
Bayhealth plans $250M hospital expansion as part of 7-project strategy.

Bayhealth plans $250M hospital expansion as part of 7-project strategy. By: Andrew Cass Dover, Del.-based Bayhealth plans to grow its Kent campus inpatient facility from four floors to 10 in a $250 million project, the largest piece of a seven-project investment strategy, NPR affiliate WHYY reported Oct. 14. The strategy, dubbed "The Next Wave," runs through 2029 and targets Kent and Sussex counties, where Bayhealth is preparing for a surge in older patients, according to the report. CEO Terry Murphy said about 32% of Sussex County residents are older than 65, compared with about 19% in Kent County. The project in Dover adds about 225,000 square feet. Its first phase replaces a 32-bed medical-surgical unit and adds two more units, for 64 new private rooms. Mr. Murphy said the capacity will help reduce emergency department holds. Completion is expected by January 2029. Other projects include: * A roughly $40 million, 80,000-square-foot medical office building on the Sussex campus in Milford, with more than 100 exam rooms, slated to open January 2028. * A $3.5 million addition of 10 beds at Bayhealth Total Care in Milton, doubling capacity by fall 2027. * A Total Care facility in Smyrna expected to cost more than $50 million, pending state review, with a likely fall 2029 opening. * A $9 million Kent campus emergency department project adding 10 low-acuity bays and five behavioral health beds by October 2027. Bayhealth is also adding a four-room interventional suite in Milford, expected to open in January 2029, and plans to buy the rest of a former mall property in Dover for an ambulatory hub. Becker's 3rd Annual Fall Chief Pharmacy Officer Summit is the top tier event that the people leading the future of pharmacy convene. This 3-day event is built specifically for Chief Pharmacy Officers and senior pharmacy leaders. The sessions examine the workforce, financial and clinical priorities shaping pharmacy today. Becker's is where candid discussions flourish and new ideas thrive. Becker's 3rd Annual Fall Chief Pharmacy Officer Summit Thursday, October 22 1:00 PM - 1:40 PM CDT Presenters: Meg Mehlberg, Naviant|Jon Knisley, ABBYY Next up in capital. * UK HealthCare breaks ground on $275M medical office building Lexington, Ky.-based UK HealthCare broke ground Oct. 15 on its estimated $275 million Hamburg East Medical Office Building. The project... By: Madeline Scheetz * Atrium Health to invest $340M in behavioral health, including new hospital Charlotte, N.C.-based Atrium Health plans to invest $340 million over five years to expand behavioral health services, including a new... By: Kristin Kuchno * AdventHealth breaks ground on $475M Colorado hospital Altamonte Springs, Fla.-based AdventHealth broke ground Oct. 14 on a $475 million hospital in Louisville, Colo. AdventHealth Louisville will replace... By: Madeline Scheetz

The Business Journals
Oct 14th, 2026
Duke and CaroMont plan 2 Charlotte hospitals, challenging Atrium and Novant.

Duke and CaroMont plan 2 Charlotte hospitals, challenging Atrium and Novant. By Zac Ezzone - Reporter, Triangle Business Journal Oct 14, 2026 Updated Oct 14, 2026 12:03pm EDT Preview this article 1 min Two hospitals, 200 beds and a new rival for Atrium and Novant: See where Duke and CaroMont plan to build. Don't Stop Here - Continue Reading For $1 Per Week Secure 4 weeks of award-winning news and trusted insights Subscribe for only $4 Wednesday, October 21, 2026 2026 Fast 50 Awards Join TBJ for its 34th annual Fast 50 Awards as Park Point celebrate the 50 fastest growing private companies in the Triangle.

Business North Carolina
Oct 9th, 2026
Treasurer Briner sues to block Atrium plan to retain health-plan customers.

Treasurer Briner sues to block Atrium plan to retain health-plan customers. 10/09/2026 State Treasurer Brad Briner has gone to court to block Atrium Health's move to reduce the upfront costs that N.C. State Health Plan members pay before using services at the biggest N.C. hospital system. The lawsuit filed Friday in Wake County Superior Court seeks an injunction that would block Atrium from advertising its "Affordability Protection Program" and a judgment declaring it void under state law. Atrium has "single-handedly threatened the stability and long-term viability of the [State Health] Plan - and the healthcare coverage of 750,000 North Carolinians," the complaint says. "State law assigns the treasurer, and the treasurer alone, the duty to set the [State Health Plan] copays, deductibles and coinsurance amounts," Briner wrote in a release. "Atrium has never been given this authority, yet it believes it can change these amounts simply by posting new ones on its website. That's not how it works." Atrium officials say they're "reviewing the legal filing." "We strongly disagree with the characterization that this program was intended to harm the financial stability of the State Health Plan," according to a release. "Our focus has always been, and remains, serving patients and making care more affordable for North Carolina's public servants and their families." The dispute concerns the State Health Plan's pending attempts to steer members, via lower co-pays, deductibles and out-of-pocket limits, to a set of "preferred providers" that are offering lowest-cost service. That tier includes Chapel Hill-based UNC Health and Novant Health, which competes with Atrium in Charlotte and Winston-Salem, and is the state's second-largest system. Atrium's hospitals and clinics in those cities are "non-preferred," which means members will have to pay more their own money to use them, in many instances. That could be unpopular in Charlotte, where Atrium has long controlled about half of the the care market. Novant had a 35% share there in 2023, Fitch Ratings says. In Winston-Salem, Novant is the market leader with a 47% share. Novant was formed through a merger of the Forsyth Memorial Hospital system and Charlotte's Presbyterian hospital group. Briner says Atrium is dangling lower co-pays as a loss-leader, eating the cost in the expectation of getting back the revenue as plan members receive expensive procedures and services. The plan would be on the hook for paying for those. The lawsuit - crafted with help from a team of lawyers from the Raleigh office of the Nelson Mullins law firm - stresses that the State Health Plan has slowly been moving toward insolvency and needs to contain costs. When Briner took office in 2025, plan managers estimated that it faced a $500 million deficit in 2026 and $1 billion in 2027, the suit says. They've managed to reduce the losses this year by increasing member premiums and making structural changes to benefits, but estimates still project "a strong likelihood of a negative operating balance as of January 2027," it says. Plan members "were not aware of provider cost differences, and were not incentivized to seek out a lower-cost provider," it says. The suit contends that Atrium is undermining the statutory ability of the treasurer's office and State Health Plan trustees to structure benefits. It also alleges that Atrium is violating the state's law against unfair and deceptive trade practices. Along with the court action, the plan is extending the open-enrollment period for 2027 health benefits for state employees and teachers to Nov. 6. Enrollment opens Monday and was previously set to run through Oct. 30. The extensions gives members another week to sign up, along with "more time to review information about the recently announced program and understand what it could mean for their 2027 coverage and costs," Briner's aides say. Briner has also been critical of Atrium's proposed combination with WakeMed, the largest hospital operator in Wake County. The county board has approved the transaction, which Briner says will boost costs. Regulatory approval is pending. The State Health Plan is North Carolina's biggest payor of medical bills, giving it unusual influence with hospitals and insurers. Gronberg is editor of the North Carolina Tribune, a newsletter focused on the intersection of state politics and commerce. Reach him at [email protected]

The News & Observer
Oct 9th, 2026
NC's State Health Plan sues Atrium, saying it can't set plan members' copays.

NC's State Health Plan sues Atrium, saying it can't set plan members' copays. October 9, 2026 1:20 PM Gift Article Key Takeaways AI-generated summary reviewed by its newsroom. The State Health Plan and the state treasurer are suing Atrium Health after the health system launched its own program to give state employees lower out-of-pocket costs at Atrium than they would pay even at the hospitals the plan favors under its new tiered network. Atrium doesn't have the authority to set what members pay for their care, the lawsuit says - only the treasurer does. The lawsuit was filed Friday in Wake County Superior Court by the plan, the Office of the State Treasurer and Treasurer Brad Briner, a Republican. It asks the court for a temporary restraining order to stop Atrium's new program, set to launch in January 2027, while the case is sorted out. The lawsuit also asks the court to declare Atrium's program "void and against North Carolina public policy" and to rule that it "unlawfully interferes with and usurps the Treasurer's statutory authority." It seeks damages and a jury trial. Atrium on Tuesday announced an "Affordability Protection Program," stating in a news release that the program was aimed at addressing "the higher healthcare costs created for patients seeking care at Atrium Health by the NC State Health Plan's new tiered provider structure." The program, which starts Jan. 1, 2027, waives deductibles and coinsurance entirely at all Atrium locations for State Health Plan members and replaces them with a copay. Retirees 65 and older on the plan's Medicare Advantage plans are excluded. Atrium said in its release that members' cost-share at Atrium would be lower than at the plan's preferred providers, and lower than at any other health system in North Carolina. The plan says those savings come at a cost to members. "Under the guise of 'affordability' and 'patient choice,' Atrium has, on the eve of Open Enrollment, single-handedly threatened the stability and long-term viability of the Plan - and the health care coverage of 750,000 North Carolinians - by attempting to usurp and circumvent the express statutory authority delegated to the Treasurer to determine the Plan's coverage and benefits," the lawsuit says. The plan said in a news release Friday that Atrium "has never been given this authority, yet it believes it can change these amounts simply by posting new ones on its website. That's not how it works." When Briner took office in 2025, he began a series of changes. They include raising premiums for state employees, requesting more funding from the General Assembly (which funds the employer portion of premium costs) and implementing a new preferred provider system. That system has had several pieces kick in already, but its hospital provider portion takes effect in January 2027. It designates some providers as preferred, others as access (or middle-tier) providers and others as non-preferred. At non-preferred providers are where members would see the highest out-of-pocket costs. Plan officials have said the system is meant to encourage competition and lower costs by pushing members toward high-quality providers that charge the plan less, thereby improving its finances. Meanwhile, preferred providers are expected to receive more patients, and therefore, more business. Atrium was initially designated as non-preferred. Under a Sept. 14 agreement with the plan, some Atrium locations and services, including rural hospitals, were moved to the access tier, and some Atrium providers, known as OneHealth, were designated preferred. But many Atrium locations, including its urban hospitals, remain non-preferred, according to the lawsuit and Atrium. Open enrollment begins Monday and had been set to end later this month. The plan announced in its news release that it is extending it through Nov. 6, to give "members more time to review information about the recently announced program and understand what it could mean for their 2027 coverage and costs." The News & Observer reached out to Atrium Health for comment Friday but did not immediately hear back. Plummeting cash reserves. The lawsuit says the plan's cash reserves plummeted from about $1.4 billion to about $420 million between January 2020 and June 2025 as healthcare providers charged more. In 2025, the treasurer projected the plan would run a $500 million deficit in 2026, completely eliminating its then-existing cash reserves, followed by a $1 billion deficit in 2027, according to the lawsuit. The plan now projects a "strong likelihood of a negative operating balance" as of January 2027, meaning it might not have enough money to pay its bills, the lawsuit says. The new tiered system is estimated to save the plan more than $135 million in 2027. "Savings from the tiered provider system are the lynchpin for the Plan's overall strategy to correct the short and long term financial problems of the Plan. These savings would evaporate if Atrium's Protection Program is allowed to stand," says the lawsuit. The plan said in its release that Atrium will keep charging the plan its current rates, which it called "among the highest charged by major hospital systems," and that all members - including ones who go to Atrium - would ultimately pay through "significantly increased premiums and decreased benefits." The lawsuit also says Atrium's plan was "designed and implemented in bad faith," because Atrium "strategically waited until six days before the start of the Plan's Open Enrollment period" to announce it, after months of negotiations and a September agreement. Atrium told The N&O on Tuesday in an email it that it submitted multiple proposals "starting in July" to give the health plan the same discounts as preferred providers had, and that the plan rejected them each time. It said the offer remained on the table, according to Chris Berger, an Atrium spokesperson. Berger also pointed to the plan's September announcement of its agreement with Atrium, which said that before the new tiers took effect, Atrium "was no more expensive than other leading health systems in North Carolina." "However, the 2027 NC State Health Plan design - not Atrium Health's pricing - will charge members more to use Atrium Health providers and facilities," Berger said. Meanwhile, the plan says that proposal came in July - after it had already announced the preferred providers. "When you make an offer that is no better than the winning bid after the contest is over, that doesn't help, and that's what they're talking about. They made an offer in August that's not better than what we already had after the competition concluded late June," Briner told The N&O on Tuesday. State Politics October 9, 2026 10:57 AM The News & Observer Luciana Perez Uribe Guinassi is a politics reporter for the News & Observer. She reports on health care, including mental health and Medicaid expansion, hurricane recovery efforts and lobbying. Luciana previously worked as a Roy W. Howard Fellow at Searchlight New Mexico, an investigative news organization.