Doctoralia Spain
Customer Success Onboarding
Full-Time
No salary listed
Junior
Barcelona, Spain
Hybrid
Hybrid schedule with one required office day per week in Barcelona.
About the job
Requirements
- At least 2 years of professional experience, ideally in Customer Success or sales.
- Experience in a call center or medical reception is valued.
- Strong communication and negotiation skills, with a high degree of autonomy.
- Ability to build trust with diverse profiles, from specialists to managers.
- Strong attention to detail.
- A results- and target-oriented mindset.
- Native or advanced Spanish proficiency.
- Residence in Barcelona or the surrounding area.
Responsibilities
- Train new customers to maximize their use of the platform and encourage adoption of all its tools.
- Identify each customer's key needs and demonstrate how the product can effectively address them.
- Coordinate and resolve incidents in close collaboration with the Support team to provide a smooth experience.
- Ensure service activation and appropriate use of the necessary tools to achieve expected results.
- Meet targets for activation, platform usage, and Net Promoter Score across the customer portfolio.
- Collect valuable customer feedback to drive continuous service improvements.
Desired Qualifications
- Intermediate English proficiency.